CRM Rocks
140 episodes - English - Latest episode: about 1 month ago -The CRM Talk Show
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Episodes
The Value of Marketing inside Dynamics CRM with Kristie Bylos
April 28, 2016 23:24 - 5 MBEpisode 40 where Markus Erlandsson talks to Kristie Bylos from ClickDimensions about the value of marketing inside Dynamics CRM. Kristie talks about what the integrated story is with Dynamics CRM and ClickDimensions, how to start automating. What kinds of values can I expect and the ROI of that. Success stories and pitfalls to avoid. Links: ClickDimensions, Idea conference, … Continue reading The Value of Marketing inside Dynamics CRM with Kristie Bylos The post The Value of Marketing insid...
More mobile CRM with Ivan Stano
March 14, 2016 21:34 - 38 minutes - 36.4 MBEpisode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future Links: Ivans mail Resco acquires CWR mobile Resco homepage The post More mobile CRM with Ivan Stano first appeared on CRM Rocks.
E-commerce, digital marketing and CRM with Therese Reuterswärd
February 14, 2016 12:32 - 5 MBEpisode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here. Links: Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download) Econsultancy – a wide range … Continue reading E-commerce, digital marketing and CRM with Therese Reuterswärd The post E-commerce, digital marketing and CRM ...
Develop for CRM with Mitch Milam
January 19, 2016 20:31 - 46.9 MBEpisode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you. Links: xRM Coaches Webinars Explorer! for Dynamics CRM Teaching Tuesdays DYNAMICS CRM Team Development Best Practices Video xRM Coaches on … Continue reading Develop for CRM with Mitch Milam The post Develop for CRM with Mitch Milam first appeared on CRM Rocks.
Top 10 tips for successfully implement CRM with Gustaf Westerlund
December 19, 2015 22:28 - 66.2 MBEpisode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful. Links: Gustafs blog post CRM UG webinar CRM UG Congress The post Top 10 tips for successfully implement CRM with Gustaf Westerlund first appeared on CRM Rocks.
Being an Entrepreneur with Therese Lorentzon
November 16, 2015 22:07 - 48.9 MBEpisode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everything is on you? Links: Homepage Instagram https://www.facebook.com/thereselorentzonphotography The post Being an Entrepreneur with Therese Lorentzon first appeared on CRM Rocks.
CRM Conference with John Verdon and Christy Spokely
October 28, 2015 22:11 - 42.6 MBEpisode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference. The discussion starts with why I should go to a conference and continues with what I might gain from going. Links: Extreme CRM Site LinkedIn Group Chisty Spokely’s links LinkedIn, email Johns Verdon’s links: LinkedIn, email The post CRM Conference with John Verdon and Christy Spokely first appeared on CRM Rocks.
State of Dynamics CRM in 2015 with Jukka Niiranen
October 12, 2015 19:48 - 58.1 MBEpisode 33: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about the state of Dynamics CRM in 2015. Starting with looking backwards on all that happened. Then looking into the future with CRM 2016. Links: State of Dynamics CRM 2015 blog post Jukka’s links: MVP Page, LinkedIn, Surviving CRM Blog The post State of Dynamics CRM in 2015 with Jukka Niiranen first appeared on CRM Rocks.
TypeScript and JavaScript with David Berry
September 14, 2015 18:19 - 59.7 MBEpisode 32: Markus Erlandsson talks to David Berry about TypeScript, JavaScript and the new WEB API in Dynamics CRM. David explains why you should use TS and what the benefits are. Links: http://www.typescriptlang.org/ http://definitelytyped.org/ http://github.com/borisyankov/DefinitelyTyped/tree/master/xrm Azure AD Authentication Library for .NET Davids links: LinkedIn, MVP Page, CRM Blog The post TypeScript and JavaScript with David Berry first appeared on CRM Rocks.
CRM UG with Tony Stein
August 14, 2015 19:40 - 48.4 MBEpisode 31: Markus Erlandsson talks to Tony Stein from CRM UG about User Groups. What do I gain from attending? And more. Links: http://www.crmug.com http://www.crmug.com/engage/volunteer The post CRM UG with Tony Stein first appeared on CRM Rocks.
Being a CRM consutant with Salim Adamon
July 14, 2015 17:52 - 48.5 MBEpisode 30: Markus Erlandsson talks to Salim Adamon about Being a CRM consultant. Salim talks about what’s important and how to get there. Links: Salims Blog The post Being a CRM consutant with Salim Adamon first appeared on CRM Rocks.
Coaching CRM with Rick McCutcheon
June 14, 2015 19:53 - 40 MBEpisode 29: Markus Erlandsson talks to Rick McCutcheon about Coaching in CRM. What is coaching? How can I use it to implement my CRM or revitalize my CRM efforts? Rick explains and talks about what’s important to focus on. CRM UG http://www.crmug.com Hompage http://fullcontactselling.com/ LinkedIn Profile http://ca.linkedin.com/in/rickmccutcheon The post Coaching CRM with Rick McCutcheon first appeared on CRM Rocks.
Building a Brand with Jens Almgren
May 18, 2015 06:16 - 40.4 MBEpisode 29: How do I build a brand? Does it make any difference if it’s a personal brand just about me or a business brand for my company? Jens Almgren comes on the show to sort things out and tell the story about building a new business and two new brands. Both a personal brand … Continue reading Building a Brand with Jens Almgren The post Building a Brand with Jens Almgren first appeared on CRM Rocks.
Email Marketing
April 09, 2015 06:29 - 51 MBEpisode 27: Markus Erlandsson talks to Lars Nilsson from Apsis about Email Marketing. The discussion goes from How to get started, to what is important, and what pitfalls to avoid. Email Marketing Guidebook Apsis blog about Email Marketing The post Email Marketing first appeared on CRM Rocks.
Modelling Security in Dynamics CRM
March 16, 2015 21:31 - 49 MBEpisode 26: Markus Erlandsson talks to Elaiza Benitez from Myriad IT about Modelling Security in Dynamics CRM. What are all the options and what can you do your self? Elizas vlogg explaining Hierarchy Security and corresponding blog post The post Modelling Security in Dynamics CRM first appeared on CRM Rocks.
Developing Plugins in Dynamics CRM
January 18, 2015 23:00 - 62.4 MBEpisode 25: Markus Erlandsson talks to Jonas Rapp from Cinteros about developing plugins in Dynamics CRM. Where you start. How the execution pipeline works. What pipeline stages you have to choose from. When and how to use images. Tracing service, ILMerge, Sandbox. What is the recommended path? All questions answered in this episode! http://jonasrapp.cinteros.se/ http://jonasrapp.cinteros.se/2012/07/execute-server-side-code-from-javascript.html … Continue reading Developing Plugins in Dynami...
Marketing in Dynamics CRM
December 22, 2014 23:10 - 66.1 MBEpisode 24: Markus Erlandsson talks to Brad Burks about Marketing in Dynamics CRM. The conversation starts with the size of the marketing teams, then goes to what’s the purporse of marketing getting new customers or growing the existing. What are you offering and how you are offering it. What channels to choose. Links: Using ClickDimensions to create Emails … Continue reading Marketing in Dynamics CRM The post Marketing in Dynamics CRM first appeared on CRM Rocks.
Who is the Customer?
November 30, 2014 23:01 - 65.2 MBEpisode 23: Markus Erlandsson talks to Jukka Niiranen about Who is the Customer? The conversation starts with the lifecycle perspective and who could be your customer, who are your customer and who is no longer your customer. How do you then model that in Dynamics CRM and how do you think about leads vs customers. … Continue reading Who is the Customer? The post Who is the Customer? first appeared on CRM Rocks.
What’s new in Dynamics CRM 2015
October 14, 2014 19:39 - 57.2 MBEpisode 22: Markus Erlandsson talks to Gretchen Opferkew and Tad Thompson from PowerObjects about new in Dynamics CRM 2015. The discussion starts with what Gretchen and Tad are looking forward to. The number of codeless features in Dynamics CRM grows and how the upgrade path is. Links: http://www.powerobjects.com/blog/ http://www.powerobjects.com/microsoft-dynamics-crm-2015/ The post What’s new in Dynamics CRM 2015 first appeared on CRM Rocks.
You Don’t Need a CRM
September 23, 2014 18:55 - 25 MBEpisode 21: Markus Erlandsson talks to Sunny Paris from You Don’t Need a CRM. The discussion starts with what it is and how to get started with this Lead Management system. Links: Sunny Paris from You Don’t Need a CRM, and his Twitter Their twitter Get one month free The post You Don’t Need a CRM first appeared on CRM Rocks.
CRM Gamified
September 10, 2014 20:15 - 32.6 MBEpisode 20: Markus Erlandsson talks to Pablo Peralta from CRM Gamified about gamification inside Dynamics CRM. The discussion starts with a leaderboard product called Hurrah. Then the talk about how to model the game and give users quick feedback. Links: Pablo Peralta Linked In, Twitter. http://crmgamified.com/ The post CRM Gamified first appeared on CRM Rocks.
Platform Aspects of Dynamics Marketing
July 19, 2014 18:31 - 15.1 MBThe final episode of the Dynamics Marketing series where Markus talks to Christian Abeln about Platform Aspects of Dynamics Marketing The post Platform Aspects of Dynamics Marketing first appeared on CRM Rocks.
Analytics and Reporting in Dynamics Marketing
July 14, 2014 19:44 - 25.7 MBMarkus talks to Christian Abeln about Analytics and Reporting in Dynamics Marketing The post Analytics and Reporting in Dynamics Marketing first appeared on CRM Rocks.
Integration with CRM from Dynamics Marketing
July 10, 2014 20:03 - 21.9 MBMarkus continues the Dynamic Marketing mini series with Christian Abeln, where they talk about integrating to Dynamics Marketing The post Integration with CRM from Dynamics Marketing first appeared on CRM Rocks.
Lead scoring and management in Dynamics Marketing
July 06, 2014 07:11 - 45.4 MBMarkus Talks to Christian Abeln a Senior Program Manager at Microsoft about Lead scoring and management in Dynamics Marketing The post Lead scoring and management in Dynamics Marketing first appeared on CRM Rocks.
Lead Nurturing in Dynamics Marketing
July 03, 2014 19:36 - 21.8 MBMarkus and Christian Abeln continues the Dynamics Marketing journey with Lead Nurturing The post Lead Nurturing in Dynamics Marketing first appeared on CRM Rocks.
Dynamics Marketing Overview
June 29, 2014 13:23 - 21.8 MBMarkus Erlandsson talks to Senior Program Manager at Microsoft in Denmark, Christian Abeln about the new product Dynamics Marketing. Links: http://adoptionmeasurements.codeplex.com The post Dynamics Marketing Overview first appeared on CRM Rocks.
Continuous Improvement in CRM
June 17, 2014 20:33 - 27.9 MBMarkus talks to Julie Yack about Countinuous Improvments and how you get started in CRM Links: http://www.ineta.org/ http://www.xrmvirtual.com/ The post Continuous Improvement in CRM first appeared on CRM Rocks.
Business Process Flows in CRM 2013
March 23, 2014 20:31 - 51.1 MBMarks talks to Carsten Groth about Bussiness Process Flows inside Dynamics CRM 2013, what to do and what not to do. Links: Carsten’s blog http://bpfhelper.codeplex.com/ The post Business Process Flows in CRM 2013 first appeared on CRM Rocks.
Leaky Funnel
March 01, 2014 13:42 - 11.9 MBMarkus talks to CRM Coach Siska Bossuyt about the concept of The Leaky Funnel Links: Siska Bussoyt on LinkedIn The post Leaky Funnel first appeared on CRM Rocks.
ISV North52
February 25, 2014 20:29 - 11 MBWhile still in Barcelona, Markus talks to John Grace from North 52 about their Formula Manager for Dynamics CRM. Links: http://www.north52.com/ The post ISV North52 first appeared on CRM Rocks.
ISV InsideView
February 22, 2014 23:45 - 15.6 MBMarkus talks to Stefan Burak from InsideView about their product for Dynamics CRM Links: http://www.insideview.com/ The post ISV InsideView first appeared on CRM Rocks.
ISV Wavextend
February 20, 2014 20:11 - 11.9 MBMarkus talks to Duco Boer from Wavextend about their producs for Dynamics CRM. Links: http://wavextend.com/en The post ISV Wavextend first appeared on CRM Rocks.
ISV Steer Cource
February 16, 2014 09:47 - 18 MBWhile at eXtremeCRM in Barcelona Markus talks to ISV Steer about their product Steer Cource Links http://www.steer.no/ The post ISV Steer Cource first appeared on CRM Rocks.
Dynamics CRM vs SalesForce.com
February 02, 2014 19:53 - 48.7 MBEpisode 6: Markus Erlandsson talks to Leon Tribe about Dynamics CRM vs SalesForce.com. The discussion goes through Strategic, Technical, Mobile and Social angles. Links Salesforce: The Unloved Company Microsoft: Giving it the Salesforce Treatment The post Dynamics CRM vs SalesForce.com first appeared on CRM Rocks.
Community Resources
December 28, 2013 10:00 - 55.1 MBEpisode 5: Markus Erlandsson talks to Donna Edwards about community resources, the discussion goes through a list of sites that comprises the CRM Community. Link List MS CRM Team Blog, Community Site, CRM MSDN, CRM MSDN Forums, Customer Source / Partner Source, Microsoft Partner Network, LinkedIn Group Search, Donna Edwards Twitter, Microsoft Dynamcics CRM Facebook … Continue reading Community Resources The post Community Resources first appeared on CRM Rocks.
JavaScript in Dynamics CRM
December 08, 2013 06:53 - 49.4 MBEpisode 4: Markus Erlandsson talks to Mitch Milam about developing JavaScript for Dynamics CRM. The Discussion stats with what’s new in CRM 2013, then moves on to how do you get started if you are new to Dynamics CRM. How to decide between asynchronous and synchronous calls. Then end the discussion with some best practice … Continue reading JavaScript in Dynamics CRM The post JavaScript in Dynamics CRM first appeared on CRM Rocks.
Mobile CRM
November 16, 2013 23:47 - 50.8 MBMarkus Erlandsson talks to Ivan Stano from Resco about Mobile CRM and the new features from Microsoft and Resco http://www.resco.net/mobilecrm The post Mobile CRM first appeared on CRM Rocks.
CRM 2013 User Interface changes
October 17, 2013 04:58 - 50.8 MBEpisode 2: Markus Erlandsson talks with Jukka Niiranen about user interface changes. The discussion moves on to the new processes types Business Process flows and Actions, to then discuss the new Business Rules. The post CRM 2013 User Interface changes first appeared on CRM Rocks.
Tool support in Dynamics CRM
September 12, 2013 21:07 - 48.3 MBEpisode 1: Markus Erlandsson talks to Gustaf Westerlund from CRM-Konsulterna about the existing and lacking tool support from Microsoft. The post Tool support in Dynamics CRM first appeared on CRM Rocks.