Crack The Behavior Code
79 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 8 ratingsChristine is known for creating strategies that are responsible for hundreds of billions of dollars in new revenue and company value. Imagine if she was able to sit down with you and SHARE all of her knowledge and insight!
Since that isn’t physically possible, this podcast is the next best thing!
Christine uses each episode of Crack the Behavior Code to give you a glimpse into her strategic approach to business and leadership. She brings you on a journey to leverage neuroscience-based tools in order to promote behavior change and begin understanding what all humans need (and how you can provide it)!
Hosted on Acast. See acast.com/privacy for more information.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Love 'Em or Lose 'Em
January 13, 2022 14:00 - 8 minutes - 7.48 MBWhat happens when a person leaves? Do you know it in advance? In a prior blog I wrote about the often unknown reasons that blindside employers when a rock star quits. Today, let’s look at taking a more proactive approach: checking in on what it’ll take to keep your stars at your organization. Great people are hard to find. And can be harder to keep. I recently came across a terrific book, Love ‘Em or Lose ‘Em: Getting Good People to Stay, by Beverly Kaye and Sharon Jordan-Evans. I highly re...
Do Your Employees Have Buyer's Remorse?
December 30, 2021 14:15 - 10 minutes - 9.27 MBUnemployment in the USA is now at 3.7%. Great employees are harder to find than ever before—and if you’re hiring, chances are really good that you’re raiding another organization’s rock stars. So once you get great hires on board, you need to keep them. In past blogs I’ve shared proven tools and techniques our clients use to recruit rock stars, to onboard them, to engage them and to identify the signs that they’re considering quitting. Now let’s focus on what’s happening in their brain...
Want More Meaning at Work?
December 16, 2021 14:00 - 11 minutes - 10.1 MBNow more than ever we want to find and feel meaning in our work. And a cornerstone of meaningful work is who we are together, how we show up for one another, how our environment supports this, and how we know we are safe, belong, and matter at work. These prerequisites enable us to expand our identities via our work, and to become a bigger version of ourselves as a result. Does your work environment enable this? Here are 3 ways to create more meaning in your workplace now. 1-Your Leaders...
Beat Zoom Fatigue in 4 Neuroscience-Savvy Steps
December 02, 2021 14:00 - 9 minutes - 7.85 MBDo you often find yourself drifting off after only a few minutes in a Zoom meeting? Why? Most likely it’s because we’re not emotionally engaged at an optimum level. And when it comes to group meetings, it’s often due to the Ringelmann Effect. Ringelmann proved that there’s an inverse relationship between the size of the group and the size of each group members’ individual contribution. So if we feel we aren’t, or can’t, truly make a difference, why emotionally engage? And if we don’t have...
3 Common Mistakes That May Be Killing Your Sales
November 18, 2021 14:00 - 15 minutes - 13.5 MBWe all want better sales results—so what’s the secret? It lies in the brain, and knowing how to guide our sales people out of their Critter State, where they are overwhelmed, stressed, in fight/flight/freeze, and into their Smart State where they have fresh insights, are ready to tackle the day, are motivated and psyched to succeed. Here are the top 3 reasons you aren’t getting the sales results you want: CLICK TO TWEET 1-You Aren’t Asking the Right Questions Some of these are harder ...
Two Myths About Strategy
October 21, 2021 13:00 - 10 minutes - 9.24 MBThank you for listening to Crack the Behavior Code. Here is a bonus for you! Get an exclusive look at one of the documents from our Culture and Talent Playbook: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:a5c5d1b8-15b8-42d2-a4c8-0adbd81d16bd Hosted on Acast. See acast.com/privacy for more information.
Onboarding Optimized
October 07, 2021 13:00 - 11 minutes - 9.85 MBTo learn more about onboarding, click here to visit our Forbes page. Here We Grow! Hosted on Acast. See acast.com/privacy for more information.
The Surprising Link Between Customer Experience And Employee Engagement
September 23, 2021 13:00 - 9 minutes - 8.13 MBHow would your customers describe their experience with your firm? Please take a moment and rate the Customer Experience (CX) that you believe you deliver: Better than all companies in any industry The best in our industry Considerably above average in our industry Slightly above average in our industry Average for our industry Slightly below average in our industry Considerably below average in our industry Now, what CX would you like to deliver within 3 years? [Credit: Temkin Gro...
Right Person, Wrong Role?
September 09, 2021 13:00 - 10 minutes - 8.72 MBPeople get into the wrong roles for a number of reasons. Perhaps there was a reorganization and the company didn’t want to lose them, so they were reallocated without consultation or training. Maybe they were promoted beyond their capability without a training plan. Or maybe they were hired to do a project that’s now irrelevant and they’ve not been redeployed to produce meaningful results elsewhere. And then there’s our all-time favorite, the Untouchables. Do you have Untouchables? Also, k...
Special Episode: Inside Leadership with Guest Cheryl Farr
August 26, 2021 13:00 - 26 minutes - 22.1 MBlVgmTpZYO7Rr41hS0E1x Cheryl Farr, Founder & Chief Brand Officer of Signal.CSK, is our special guest for this insightful episode of the Crack the Behavior Code podcast where we discuss the importance of finding opportunity in times of crisis and much more. Who is Cheryl? Cheryl builds accessible, exciting, audience-engaging brands and brand-driven marketing programs that strengthen brand power and drive real marketplace results. She founded SIGNAL.csk in 2009 to help organizations of all k...
Why Smart People Make Stupid Decisions
August 12, 2021 13:00 - 10 minutes - 9.26 MBWe’ve all been there. We make what we think is a rational decision. And then seconds, minutes, or days later we wonder “What was I thinking?!” Was it a temporary lapse of sanity? Were we just distracted and decided anyway? We knew it wasn’t the right decision or the best decision, but in that moment, we made a decision anyway. And it ended up being a stupid one. Why? [Shutterstock] The Science Behind “Stupid” Does this mean that we are indeed stupid? Nope. It simply means that not eve...
The Neuroscience of Recruiting
July 29, 2021 13:30 - 12 minutes - 10.6 MBWhy do we make hiring and recruiting mistakes? Or even role assignment/placement mistakes? Often it’s because we’re rushed, we don’t have a process that has been proven to be successful, or we don’t have a clear profile of who we truly need in a specific role. But also it’s because we don’t leverage neuroscience. The Proven 3 Step Process To Get The Right Person In The Right Role Every Time So how do you get the right person in the right role? It’s actually easier than you think. It requ...
Don't Make Your Brain Dumb
July 15, 2021 13:00 - 8 minutes - 7.17 MBWhat makes a person successful? Having a growth mindset? Being a visionary? Being born into the ‘right’ family? These may help, but a healthy brain is foundational. Without it, success is going to be far harder to come by. So what is a healthy brain, a successful brain? It’s one that has high blood flow and high activity. The Amen Clinics perform brain imaging called single-photon emission computed tomography (SPECT), which assesses at blood flow and activity patterns in the brain. Since ...
The Future of Work
July 01, 2021 13:00 - 15 minutes - 13.3 MBI won’t start by saying 2020 was a rough year. We know that already. We know that 2020 brought many businesses to their knees, requiring profound pivots, workforce and workplace changes, policy changes, and how it significantly altered how humans work. As an executive coach for mid-sized to large organizations, I was in the thick of these changes every day (and still am). It wasn’t uncommon to receive texts after hours and on weekends as my clients scrambled to find their footing in a brav...
Three Fast, Easy, Neuroscience-Based Ways to Get Unstuck
June 22, 2021 13:00 - 7 minutes - 6.52 MBAs an executive coach, I invest a great deal of time in helping people get unstuck. And I repeatedly see 3 key areas where they are ensnared. We all want to be happy, to get along, to have great lives. The tricky part is we don’t live in a vacuum, so for better or worse, we must interact with others. This can be the best part of life, as well as the most challenging. Here are my top 3 neuroscience-based strategies to help you get unstuck fast: 1. Catch Trouble Before You’re Entangled Y...
Why We Lie
June 15, 2021 13:00 - 8 minutes - 7.55 MBWhy We Lie, And The Neuroscience Behind It I’m fine. Of course, I love you. I’ll call you. No, you don’t look fat in those jeans. We are liars. All of us. We lie to save face, to avoid hurting other people’s feelings, to impress others, to shirk responsibility, to hide misdeeds, as a social lubricant, to prevent conflict, to get out of work, and many more reasons. And we lie a lot. Deception costs businesses and government billions, ruins relationships, ...
Five Ways To Get Optimal Outcomes From Your Team
June 08, 2021 13:00 - 7 minutes - 6.97 MBWhat makes a team optimal? Alignment, communication, collaboration, energy management, leverage, trust, and what else? Google did some comprehensive multi-year research on this topic. I’ll refer to it below and map it to my work during the past 30 years in the areas of safety, belonging, and mattering. I’ve found it all comes back to safety, belonging and mattering, no matter what structure you want to wrap around the idea of optimal teaming. Let’s look at what Google learned in its exten...
Are You Getting Enough Hugs?
June 01, 2021 13:00 - 6 minutes - 5.41 MBAre you getting enough hugs? Virginia Satir, a world-renowned family therapist, is famous for saying “We need 4 hugs a day for survival. We need 8 hugs a day for maintenance. We need 12 hugs a day for growth.” How many hugs are you getting each day? With social distancing, dramatically reduced human contact, and more digital than physical interactions, many of us are running short on hugs. These extra measures to keep ourselves healthy is causing mental and emotional health problems, lost...
Special Episode: Inside Leadership with Guest Caroline Cory
April 13, 2021 11:00 - 27 minutes - 37.2 MBCaroline Cory and Christine Comaford discuss the intersection of consciousness and energy medicine with leadership. "We have a big thing in common, we both want to help people remember how unlimited they are." Caroline Cory is an award-winning filmmaker and the visionary author of best-selling books on Consciousness and Energy Medicine, topping the charts of Consciousness Science and mystical literature. As a child and throughout her life, Cory has had numerous E.S.P (extra-sensory) and pr...
Why Resisting Change Isn’t A Bad Thing: The Social Change Adoption Path
March 30, 2021 10:06 - 7 minutes - 9.82 MBCompany Z, a financial services firm with nearly $100 million in annual revenue, was changing their business model. It was a big change—they were dumping one entire business unit and launching a new one. The team was none too happy about it. Some were fearful because they were employed in the now defunct business unit, and they’d have to learn new skills. The change was essential though, as due to market conditions the former unit would never become profitable. As you’ve heard in my past p...
Yes you CAN buy happiness -- and it's cheaper than you think
March 23, 2021 10:48 - 6 minutes - 9.2 MBBut there’s no storefront, no website, no vendors or purchase orders required. And the wealth isn’t wired—but it is transferred. If you want happiness for an hour—take a nap. If you want happiness for a day—go fishing. If you want happiness for a month—get married. If you want happiness for a year—inherit a fortune. If you want happiness for a lifetime—help others. -- Chinese proverb Here’s how to get both rich and happy, guaranteed. Find a cause that feeds your soul. You’ll know it...
Why We Self-Sabotage – Are You Doing it, Too?
March 16, 2021 10:24 - 8 minutes - 11.5 MBGeorge wants to double his company’s revenue this year. He’s been stating this goal for the past 3 years and still hasn’t achieved it. Why? Because it’s not ecologically safe for him to have this outcome. There is a subconscious tug o’war we all experience between our desires and our ecology. Our ecology formed our belief system, our frame of reference, our identity, our capabilities—and it also prevents us from getting what we want. Until we know how to change it. Change the Present… ...
The 4 Crucial Mistakes Companies Make During Downturns
March 09, 2021 11:02 - 9 minutes - 13.4 MBNow that we’re starting to see signs of economic recovery, it’s key to assess where we’ve been, the mistakes we’ve made, and how to course-correct for the next burst of growth. Here’s the reality: companies make mistakes all the time. In an economic downturn, however, avoiding the big slip ups becomes all the more crucial. When the heat is on, some CEOs will react impulsively, and while this may earn them some points for courage and speed, in a rough economy one needs to take the long view ...
75% of Workers are Affected by Bullying – Here’s What to do About it
March 02, 2021 11:33 - 11 minutes - 15.8 MBWorkplace bullying is frighteningly common and takes an enormous toll on our businesses. Research from Dr. Judy Blando (of the University of Phoenix) has proven that almost 75% of employees surveyed had been affected by workplace bullying, whether as a target or a witness. 75%. That’s huge. So what exactly is workplace bullying? The Workplace Bullying Institute defines it thusly: “Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or mo...
How to Lead and Empower Your Team Through a Crisis
February 23, 2021 11:19 - 12 minutes - 17.5 MBHow to Lead and Empower Your Team Through a Crisis Our ability to navigate change is directly correlated to the meaning that we make about what happens to us. The power that we have is in choice. What meaning would you like to make? According to Harvard Business Review’s Management Tip Of The Day: A leader sets the emotional tone and the example both in good times and, perhaps more importantly, in bad. I agree. As a leader, how do you help your team deal with and move through a time of ...
Resistance is Necessary for Optimal Organizations
February 16, 2021 11:50 - 8 minutes - 12 MBResistance is Necessary for Optimal Organizations You may be familiar with the Chinese finger trap. It’s a toy that traps the victim’s fingers (often the index fingers) in both ends of a small cylinder woven from bamboo. The initial reaction of the victim is to pull their fingers outward, but this only tightens the trap. Resisting our experience has the same effect. We resist things, situations and people we perceive as hurtful, painful, or threatening to our safety, belonging, or matterin...
Why Your Team Doesn't Care
February 09, 2021 11:00 - 7 minutes - 10.8 MBWhy Your Team Doesn’t Care: The 4 Ways You’re Crushing Your Culture Are your team members highly accountable? Do they have a “Thank God It’s Monday” attitude? Do they take tons of initiative? If not, you’ve likely got Crushed Culture. It’s a disease. And it’s going to become an epidemic if we don’t do something about it. Evidence: three companies I used to love now have Crushed Culture: Lenscrafters, Hilton hotels, and even at times (gasp) JetBlue. It’s spreading. According ...
I Stalked Steve Jobs
February 02, 2021 11:00 - 8 minutes - 11.2 MBI was a young CEO and I needed answers. Steve Jobs had them. There was only one thing to do. So I sent a FedEx letter. Then I sent another. Then I started calling. Then I sent another FedEx, and called some more. Finally, after 7 FedExs and 12 phone calls, Steve’s assistant said he wanted to talk with me. “You keep sending FedExs and calling. So let’s end it. What do you want?” Steve said, with his characteristic charm. “Five minutes of your time. I really admire your accomplishments a...
Why Change Initiatives Fail and How to Fix Them
January 22, 2021 13:45 - 9 minutes - 13.4 MBWhy do so many change initiatives fail? In my coaching practice, I constantly help clients navigate change. And to navigate change successfully, we need to understand all the levels in which changes occur in humans. Otherwise, your change efforts will either fail, or be superficial—and you’ll miss the awesome transformative experience you were aiming for. The 6 Levels Where Change Happens In Humans Let’s start by exploring the different levels where change happens and how you can maxim...
Best of 2020
January 12, 2021 12:21 - 26 minutes - 35.8 MBIn this best of 2020 episode, we have compiled the key excerpts from our top 5 most downloaded episodes in 2020: 1 - Become a More Emotionally Intelligent Leader in 3 Simple Steps 2 - What Being Excluded Does to Your Brain 3 - 12 Stress Busters Happy Health People Know 4 - Reframing: A Tool That Will Empower Your Team Every Day 5 - Guarantee Work-Life Balance With These 3 Daily Actions Resources mentioned: VAK Anchoring Energetic Weight Beyond Your Brain - ROI of Mindfulness Refra...
Special Episode: Inside Leadership with Guest Christine Crandell
December 14, 2020 12:06 - 20 minutes - 28.2 MBChristine Crandell, President of New Business Strategies, is our special guest for this insightful episode of the Crack the Behavior Code podcast where we discuss the importance of finding opportunity in times of crisis and much more. Christine is an award-winning expert in customer experience optimization and B2B marketing strategy who has helped over 100 companies across the globe generate an average of 40-50% increase in revenue and ROI. Connect with Christine and New Business Strateg...
How to Stop Workplace Bullies in Their Tracks
December 02, 2020 13:55 - 11 minutes - 12.6 MBHow to Stop Workplace Bullies in Their Tracks The VP of Finance constantly interrupts and actively prevents others from speaking in meetings. He scoffs when they share ideas or make suggestions. A Managing Director at a financial services firm publicly trashes another Director’s new strategy, tearing it apart, without having the domain expertise to truly understand what she is saying. The lead software engineer makes snide remarks about the product development process during team meetings...
Sink or Swim: A New Leader's Guide to the First 90 Days
November 19, 2020 15:00 - 10 minutes - 14.5 MBThere are about 350 new CEOs at the world’s largest public companies right now, with 102 new CEOs in North America alone. What do new or incoming CEOs need to know? Three key things. 1- Secure Acceptance From The Team Overall Successful CEOs frequently take the pulse of their culture. When you’re just starting out, it’s crucial to establish a baseline in order to: Gain insights into how to grow the company in a healthy, optimal way supporting core company objectives Improve and expan...
The Power Primer
November 05, 2020 15:00 - 8 minutes - 11.1 MBIn my experience, leaders either use power well or they don’t. Thankfully, I’ve met more that fall into the “use power well” category. Here are four powerful leaders and the lessons they taught me. I hope their wisdom will touch you too. Andy Grove: Be Gracious Andy Grove always tried to feed me. He was that kind of man, making sure others were comfortable. He was the most gracious billionaire of the dozen or so I’ve met, and the one I’ve most wanted to emulate. When I first pitched him to...
Brain-Based Proof That You're More Effective Working at Home
October 22, 2020 15:00 - 8 minutes - 12.2 MBOver the past 5 years we’ve been tracking how our clients, executives in senior leadership, sales, marketing, finance, operations, improve performance in three key areas by working from home .5 to 2 days per week. The results are surprising. 1-Make Better Decisions—Faster 40 = the number of hours per week that companies expect people to be strong decision-makers 3-5 = the actual number of peak decision-making hours that people report You make better decisions when you have a chance to r...
Are You Killing Your Career By Avoiding Conflict?
October 08, 2020 15:00 - 9 minutes - 13.1 MBAre You Killing Your Career By Avoiding Conflict? Bob is the CEO of a thriving construction company. The only trouble is he works 75-hour weeks, because he “picks up the pieces” when his key leaders drop the ball. Yet he hasn’t made it clear they need to own their work. Sharon is the SVP Sales at a mid-sized software company. Her salespeople are highly compensated, yet continue to miss their numbers. And their compensation hasn’t been reduced. What do both leaders have in common? They...
How to Get More Energy in Three Minutes Day
September 24, 2020 15:00 - 10 minutes - 14.7 MBIn this week's podcast episode, Christine shares a mindfulness practice to help you get more energy! Show notes: https://smarttribesinstitute.com/outcome-frame/ Hosted on Acast. See acast.com/privacy for more information.
The Art of Showing Up
September 17, 2020 15:00 - 8 minutes - 12.1 MBThe Art Of Showing Up: How To Own Your Leadership Role And The Authority It Brings Sue, CMO at a Midwest insurance company, receives a litany of excuses from her VP Marketing when deadlines are missed. And he continues to miss them. Dan, VP Sales at a Silicon Valley software company, runs ragged tracking the performance of his sales people and cajoling them into using the CRM. He often donates time from his own assistant to do the sales people’s CRM data entry. Karen, VP Talent at an East...
The Neuroscience of Motivation: Why We Do What We Do
September 10, 2020 15:00 - 15 minutes - 21.3 MBThe Neuroscience of Motivation: Why We Do What We Do What creates passion, loyalty, drive, peak performance and even love for one’s organization? Motivation. And what creates motivation? Well, it’s not a quick answer. In this podcast, you’ll learn how to unpack the motivators beneath human behavior, to understand why we do what we do, and how to offer alternative behaviors that feel even better than the behaviors a person is currently choosing. Before we get into tools, here’s a quick r...
Season 2 Highlights
August 13, 2020 16:00 - 13 minutes - 25.5 MBWhether you're new to the show, or you've been with us all along, we wanted to take a moment to review just a few of this season's big takeaways: -------------- EQ = money, according to Drs. Travis Bradberry and Jean Greaves (see resources below). “The link between EQ and earnings is so direct that every point increase in EQ equals $1,300 to an annual salary. If that’s not enough, EQ accounts for 58% of performance in all types of jobs”. Here’s how to start becoming more emotionally inte...
How Humans Experience The World
August 06, 2020 16:00 - 11 minutes - 15.2 MBWhat makes us who we are? What drives our behavior? These questions are key when we want to change a repeated and ineffective behavior pattern in either ourselves or in someone we care about. Since behavior is driven by beliefs and identity, how do we change--or upgrade--both? As a neuroscience-based executive coach I’ve invested 30 years of my life studying this, and helping leaders at all levels to modify their behavior in order to get what they want, grow their businesses, have happier ...
The 3 Things All Humans Crave--And How To Motivate Anyone, Anytime, Anywhere
July 30, 2020 16:00 - 10 minutes - 13.9 MBMaslow was right. As you probably know, once we have food and shelter, but before we can seek self-actualization—the Smart State—we must feel safety, belonging and mattering. Without these three essential keys a person cannot get in their Smart State—they cannot perform, innovate, feel emotionally engaged, agree, move forward. What Do You Crave? Safety, belonging, and mattering are essential to your brain and your ability to perform at work, at home, and in life overall. The greater the f...
The Secret Behind Executive Presence
July 23, 2020 16:00 - 7 minutes - 9.76 MBHere’s the counterintuitive secret of developing more executive presence. Stop worrying about how you are perceived. Take the focus off yourself, your image and put it on what’s important in that moment. Focus. Increase your ability to listen, to really be with who you’re with (no matter what) and to get on their map. Increase your sense of purpose and use it to keep your High Value-added Activities (HVAs) prioritized. Focus, it’s that simple. You know what’s great about this secret? It’s s...
Want Your Boss To Respect You? Do These 6 Things
July 16, 2020 16:00 - 7 minutes - 9.94 MBDo people respect you? Respect is often defined as a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements. The key word is elicited. Our actions and the outcomes we create are directly proportional to the amount of respect we think we should have and the amount of respect we think we should receive. While you can’t control or make your boss respect you, you do have the power to work towards earning that respect based on the outcomes you...
The Truth About How Your Brain Gets Smarter
July 09, 2020 16:00 - 9 minutes - 13.2 MB“What’s your greatest fear?” I asked Bill Gates one night, over Tom Yum Gai. “Easy—not getting smarter.” Bill then laid out his plan to ensure he’d always be surrounded by super smart people. Maybe he didn’t know about myelin. What’s The Smarter Secret? Let’s assume “smarter” means making better choices, getting more of what you want and less of what you don’t. Let’s assume “smarter” means learning things faster, having more “ah ha” moments, breaking through mental barriers swiftly and...
Got Inner Peace? 5 Ways To Get It NOW
July 02, 2020 16:00 - 13 minutes - 18 MBWhen we stop our thoughts, we stop the world. When we stop the world we experience peace and mental clarity. According to the research of Dr. Fred Luskin of Stanford University, a human being has approximately 60,000 thoughts per day—and 90% of these are repetitive! 60,000. Wow. 90% repetitive. Wow. Wow. Wow. All that mental noise... if even 10% of it were stopped, what could you create, understand, see, more clearly? Let’s find out. We have repetitive thoughts because we haven’t train...
Get Horizontal: 20 More Minutes Sleep Boosts Your Brain Power
June 25, 2020 16:00 - 9 minutes - 13 MBWhat if 20 more minutes of sleep could boost your work performance 2-3x? Would you get it? Everywhere I go people tell me they’re not getting enough sleep. As an executive coach it’s key that I help my clients perform at their peak—sleep deprived or not. Recently I met with Dr. Jessica Payne, Cognitive Neuroscientist & Assistant Professor at Notre Dame. Payne specializes in sleep and how it affects stamina and our ability to perform. Here’s what I learned. The amount of sleep you need is ...
Loneliness: The Executive Challenge No One Talks About
June 18, 2020 16:00 - 7 minutes - 10.6 MBAs a leadership and culture coach, I’m often asked: what is the hardest part about being a CEO? Although as a CEO you get to shape a company in your image, hire people to work with you, and receive recognition for your accomplishments… …It’s also incredibly lonely. CEOs claim the biggest leadership challenge they face in their roles is not having anyone to confide in. Given the overwhelming responsibility and pressure to appear calm for employees, to consistently deliver results and to be ...
3 Practices To Become A Great Listener
June 11, 2020 16:00 - 9 minutes - 13.4 MBAre any of these phrases familiar to you? “You just don’t understand.” “How many times do I have to repeat myself?” “I can’t tell if you’re distracted, or you just don’t care.” Whether you’re hearing these phrases or saying them, they’re all signs of ineffective listening. And ineffective listening can lead to damaged relationships, inefficient use of time and energy, and silos between key people in an organization. The conventional advice to improving your listening skills ranges from ...
What Being Excluded Does To Your Brain
June 04, 2020 16:00 - 8 minutes - 15.5 MBWe all want to be included, to belong to the tribe. Our brains are constantly scanning our environment and our interactions to determine if we “fit in” or not. That’s why the “like me” bias is so prevalent—because we feel most comfortable (most safety and belonging) with people that are similar to us. Who’s Special--And Thus Included? I’m not going to talk about diversity here, as I’ve done so before. Instead, I want to urge you to look at your organization, and to notice who is being excl...