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CAR WASH The Podcast

381 episodes - English - Latest episode: 8 days ago - ★★★★★ - 68 ratings

CAR WASH The Podcast is your source for real stories and real business insights from the experts – both in and out of the car wash industry. Our show helps investors, owners, operators and managers think about ways to enhance their business. Our podcast is a free on-demand audio program that provides information on the latest trends impacting the industry, tips from successful industry leaders, and inspiration for our listeners.

Entrepreneurship Business Education businessowner carwash carwashbusiness carwashindustry carwashing carwashingbusiness carwashingindustry carwashmanager carwashoperator carwashowner
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Episodes

You’re Wrong About the Future of Work

March 21, 2024 10:00 - 29 minutes - 26.9 MB

The future of work is not only difficult to predict, it is the wrong question to ask. The question we should be asking instead is: How do we build an incredible team that can help us get to whatever the future of work looks like? Eric Termuende, author of "Rethink Work" joins us with a bold suggestion. He shares that the best solution to talent acquisition and preparing for the ever-changing work landscape is investing in the quality of your work environment for your current employees. Te...

A Deeper Dive into AI

March 14, 2024 10:00 - 36 minutes - 33.3 MB

Continuing our content theme from last week, we have another conversation around artificial intelligence. Brian Sathianathan, co-founder of Iterate.AI, joins us to talk specifically about AI in the car wash space.  Iterate.AI works with companies across many industries including several big car wash and convenience store brands. Sathianathan offers unique ways AI can be used in your wash like pay stations, maintenance and managing inventory. He also addresses the security risks around custo...

Where to Start With AI

March 07, 2024 11:00 - 33 minutes - 30.4 MB

Our guest is Terry Brock, who just celebrated his 40th year as a Marketing Advisor. He joins us to talk tech trends which, let's face it, are mostly AI these days.  Brock shares with us some thrilling use cases for AI in the carwash space as well as some input on common concerns. Every new technology has brought with it some fear. Brock reminds us that from discovering fire to inventing airplanes each advancement in technology has introduced danger that we have mitigated with regulation. ...

Behind the Brand: AVW Equipment Company

February 29, 2024 11:00 - 26 minutes - 24.4 MB

Danka Dubak, director of marketing for AVW Equipment Company, joins us to go behind the brand and discuss the trends AVW is seeing in the industry from a supplier's point of view.  AVW is a family-owned business that just celebrated 51 years in operation and Dubak is the third generation. As suppliers, part of AVW's job is both anticipating and tracking shifting trends within the industry. The trends Dubak discusses in this episode fall under the umbrella of customer experience. How can a...

Paramedic to Car Washer

February 22, 2024 11:00 - 24 minutes - 22.6 MB

Tony Sposit always wanted to be a paramedic. And after high school that is exactly what he did. But in between his 24-hour paramedic shifts, he decided he wanted to find more work (he claims he was driving his wife crazy around the house). When the Frenchtown-Monroe Auto Wash opened near his home, he became an attendant loading cars into the wash. A year later he is now the assistant general manager at that location as well as running the PR for all five of their wash locations — and has ear...

Good Management, Better Spaghetti

February 15, 2024 12:00 - 26 minutes - 24.5 MB

If you’ve found yourself wondering about how you can better motivate today’s employees … or how to level up your spaghetti … you’re in luck. Our guest, Joe Mull, has some hard truths and expert tips about both in, surprisingly, the same conversation.  Mull, the author of Employalty (plus several others) and host of the podcast Boss Better Now, joins us to share his expert knowledge on better management to inspire high performance and commitment in your workplace. You will walk away from thi...

Go Pink with Quick Dry

February 08, 2024 12:00 - 37 minutes - 33.9 MB

If you attended The Car Wash Show in 2023, you undoubtedly saw Quick Dry’s booth with pink carpet. Jonathan and Lindsay Wiles, who run the family-owned business, called it the ugliest booth at the show. But the carpet was to bring awareness to a great cause.  In October of 2023, Quick Dry launched its Go Pink! campaign. They sold pink towels to participating customers and donated a portion of the proceeds ($10,000!) to Hospice of the Piedmont and Breastcancer.org. Many of their customers we...

Looking Back and Looking Ahead

December 14, 2023 16:30 - 20 minutes - 18.9 MB

This episode closes out season three of CAR WASH the Podcast. We spent some time playing clips from some of our favorite shows from the season and discussing what is coming up next year from the International Carwash Association. The episodes we discussed in order of appearance can be found at these links: Season 3, Episode 1: Gleam Car Wash Colorado Pt. 1 Season 3, Episode 12: Honoring Car Washing's Greatest Season 3, Episode 26: Bringing Car Washers Together in Europe Season 3, Episo...

Keeping and Engaging Today's Wash Workforce

November 30, 2023 17:30 - 37 minutes - 34.5 MB

Claire Moore of the International Carwash Association, Justin Salisbury of Breeze Thru Car Wash, and Michael Schultz of Rich's Car Wash joined Matt DeWolf in an informative live panel at the Car Wash Show™ 2023 in Las Vegas. They discuss talent engagement, investing in your workforce, and how to effectively let employees know their personal worth and impact on the company.

The Great Market Pause with Jeff Pavone

November 21, 2023 17:30 - 38 minutes - 35.3 MB

In early November of 2022, Jeff Pavone was on the show to talk about what was happening in the car wash industry in a two-part episode called The Great Market Reset. A year later, Pavone is back with his insight on the industry from his perspective as a founding partner of Amplify Car Wash. We discuss the recent market pause, trends moving forward, the added professionalism in the space, and the trends owners should consider to stand out. Host: Matt DeWolf Guest: Jeff Pavone, Amplify Car...

Behind the Brand: Qual Chem

November 09, 2023 17:30 - 47 minutes - 43.9 MB

Claudia Moldovan Crea, CEO and Jessica Price Easter, Director of Marketing join us to go Behind the Brand with Qual Chem.

The Best (New) Ways to Spend Your Marketing Dollars

October 26, 2023 16:30 - 31 minutes - 29 MB

Marketing is all about spending money to (hopefully) make money. The trick is knowing where to focus that spend. This week we are playing you a panel, recorded live at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas. Levi McClendon of OptSpot, Nick Rodia of Sgt. Clean Car Wash, and Sam Sousa of All American Car Wash joined host Matt DeWolf to discuss trends they are seeing as the best ways to spend a marketing budget. From YouTube to community engagement and fundr...

Maintaining Culture as You Grow

October 19, 2023 16:30 - 45 minutes - 41.5 MB

This episode is all about people and is applicable to much more than the car washing community. Justin Salisbury, president of Breeze Thru Car Wash joins us to talk about how Breeze Thru Car Wash has maintained its culture as they have grown to 12 locations. He defines culture, gives great tips on coaching, discusses building trust, balancing staff development and profitability, and the importance of failure. Plus a brief aside on kid’s baseball teams. You are going to enjoy this one.

Bringing Car Washers Together in Europe

October 05, 2023 16:30 - 34 minutes - 31.6 MB

The Car Wash Show Europe was held in Amsterdam two weeks ago and we sent a member of the podcast staff to report on the goings on there. He is back this week to play some of those conversations and chat with Matt about his experience at the show.

European Car Wash Market Update

September 28, 2023 15:30 - 51 minutes - 70.7 MB

This week Matt DeWolf is handing the mic over to four very capable speakers who were gathered at the Car Wash Show Europe in Amsterdam last week. Eric Wulf of the International Car Wash Association along with Bryan Madderson of the Car Wash Association in the UK, Thomas Drott of the Federal Association of Gas Stations and Commercial Car Washes in Germany, and Erik Stern of BOVAG in the Netherlands spoke at a round table presentation on the state of the industry in each of their regions.

Manager to Manager

September 21, 2023 15:30 - 33 minutes - 30.5 MB

This is a conversation for managers by managers. Iona Kearney of Speedy Sparkle Wash, John Sproul of Camel Express Car Wash, and Shad Valle of Metro Express Wash joined us to discuss their personal management successes, failures, and ideologies. This panel was presented live at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

How Data is Changing the Marketing Game

September 14, 2023 16:30 - 27 minutes - 25.6 MB

So you collect some data but don't know what to do with it? You collect no data and don't know how to start? You don't know how to get more information from your customers? You want to turn your data insights into a more personalized relationship with your customers? In this episode, we bring you a panel with exactly those insights. Kacy Erdelyi of Spark Car Wash, Anne Mauler of Soapy Joe's Car Wash, and Dylan Von Kleist of Amp, join us to discuss how they are using data, and what they are ...

The Car Wash Show Europe: Coleman Hanna

August 31, 2023 16:30 - 23 minutes - 22 MB

We are continuing our conversations with vendors who will be headed to the Car Wash Show Europe one month from now! In this instalment, we chatted with Jean de Negri. Negri oversees International Sales for Coleman Hanna Car Wash Systems. Jean de Negri told us about his amazing path to Colman Hanna and the importance of regrouping face-to-face at the show. The Car Wash Show Europe 2023 is in Amsterdam, on September 21 & 22. We will continue to air interviews with exhibitors previewing the ...

The Car Wash Show Europe: Washworld

August 24, 2023 16:30 - 16 minutes - 14.8 MB

We are continuing our conversations with vendors who will be headed to the Car Wash Show Europe one month from now! In this instalment, we chatted with Nate Wellens. Wellens is the Distributor Sales Support & International Sales Representative at Washworld. The Car Wash Show Europe 2023 is in Amsterdam, on September 21 & 22. We will continue to air interviews with exhibitors previewing the exciting things on display at the September show.

A Framework for Women to Take More Risks

August 17, 2023 16:30 - 16 minutes - 15.3 MB

This week we bring you an important conversation between Dorielle Birnkrant COO/CMO of PetroCal Associates and Megan Ragsdale COO of Soapy Joe's. Ragsdale is also the founder of Risky, Inc and the author of the book: "Risky Women". Birnkrant interviewed Ragsdale about her book, women in leadership, and the benefit of diversifying your company's leadership teams. This conversation was recorded live from the Car Wash Show™ 2023 in Las Vegas.

The Car Wash Show Europe: Sonny’s

August 10, 2023 16:30 - 11 minutes - 11.1 MB

In this episode, we discussed the Car Wash Show Europe with Robert Andre. Andre is the Senior Vice President of Innovation at Sonny's The Car Wash Factory. The Car Wash Show Europe 2023 is in Amsterdam, on September 21 & 22. This is the first of several interviews we will air with exhibitors previewing the exciting things that will be on display at the September show.

So You Want to Sell Your Wash

August 03, 2023 16:30 - 28 minutes - 26 MB

So you are thinking of selling your wash?  In this episode, we bring you a panel that could not be more informative on the subject. In 2022 Zips Car Wash bought Jet Brite with the assistance of Amplify Car Wash Advisors. Dave Dalesandro the former owner of Jet Brite, David Miller of Zips, and Jeff Pavone of Amplify join us to talk about the process, decision-making, and experience of selling and buying.  This panel was presented live at the Car Wash Magazine Live Studio at the Car Wash Sho...

Redefining the Customer Experience

July 20, 2023 16:30 - 36 minutes - 34 MB

Dan Gingiss is a customer experience expert, who believes that a remarkable customer experience can be your best marketing. Gingiss argues that in car washing the wash itself isn't that different from location to location. "People want to drive away with a clean car that isn't scratched". That makes the product difficult to compete on, so the area where one needs to stand out is in the customer experience. Gingiss joined us to discuss how we can show our employees what good customer exper...

Transform Uncomfortable Conversations

July 13, 2023 16:30 - 27 minutes - 25.2 MB

Sarita Maybin is a keynote and inspirational speaker. Maybin shows her audiences how to transform uncomfortable conversations into constructive communication. With real stories, real solutions and a relatable presence, she breaks down barriers to reveal how to work together better. In this episode Mayin shares with us tips on language to use in conflict, how she decides to confront an issue, and how to address a frustrated customer for a productive result. Sarita Maybin was a speaker at T...

A Big Splash into AI

July 01, 2023 16:30 - 24 minutes - 22.3 MB

Jason and Claire Cunningham are the husband and wife team behind Big Splash Car Wash and Spotless Wash Solutions. They are, as many in the car wash space, scrappy entrepreneurs. What sets them apart, and why we are telling you their story,  is a step further than that. They approach car washing with innovative technology. Technology that they have both adopted from other industries and invented themselves. Innovations that are so good, other people are buying them. We bring you this episode ...

Get Uncomfortable

June 29, 2023 16:30 - 31 minutes - 28.7 MB

Sterling Hawkins is an author, investor and entrepreneur, and most importantly the founder of the #NoMatterWhat movement. In short, Hawkins shows people how to achieve the results they want regardless of the circumstances. In this episode Sterling tells us his story of going from a multi-billion dollar startup to collapse and coming back to launch, invest and grow over 50 companies, and the lessons he has learned from it. It turns out that getting results comes down to pushing past your ...

Big Picture Market and Labor Analysis

June 22, 2023 16:30 - 27 minutes - 25.1 MB

Alex Chausovsky is the Vice President of Analytics and Consulting at the Miller Resource Group. He is a highly experienced market researcher and analyst with more than twenty years of expertise across subjects including economics, industrial manufacturing, automation, and advanced technology trends. In this episode, Alex provides some big-picture analysis of the state of the economy, job market, and labor trends with new generations coming into the workforce.

Honoring Car Washing's Greatest

June 15, 2023 16:30 - 27 minutes - 25.2 MB

We are taking a break from your education and improvement this episode. This one is more about honoring two people who are by all accounts, already excellent car washers and amazing people…. But we bet it rubs off on you. At the Car Wash Show 2023 in Las Vegas, Manuel “Manny” Lozano of Lozano Car Wash and Frank Dorsa of Classic Car Wash were both honored as the newest inductees into the Car Wash Hall of Fame. It is really exciting to tell the story of these two car-washing legends together ...

Behind the Brand: Rinsed

June 08, 2023 16:30 - 13 minutes - 12.2 MB

CEO and co-founder Austin Esecson joins us to go Behind the Brand at Rinsed. This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

Behind the Brand: Arcadian Services

June 01, 2023 16:30 - 30 minutes - 27.9 MB

President Kipp Kofsky and Business Development Director Mike Gordon join us to go Behind the Brand at Arcadian Services. This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

Behind the Brand: Gallop Brush Co

May 25, 2023 16:30 - 12 minutes - 11 MB

Mike Yamin joins us to go Behind the Brand at Gallop Brush Co. This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

State of the Industry

May 24, 2023 17:00 - 30 minutes - 28 MB

We bring you an episode from the final day of The Car Wash Show 2023 in Las Vegas. ICA President Justin Alford and CEO Eric Wulf chat about the state of the car wash industry. They recap the show and talk about what they think is coming up in the future. This episode is the first show from The Car Wash Show this year and will be followed by three episodes featuring our ICA Champions beginning tomorrow!

The Show Show 2023

May 04, 2023 16:00 - 18 minutes - 16.8 MB

Kim Vinciguerra, ICA's Chief Experience Officer stopped by to chat about The Car Wash Show 2023 in Las Vegas. The show is coming up next week May 8-10. Kim told us about some of the new aspects of the show including late-night events to help network, more vendors on the trade show floor than ever before, revamped education opportunities, and two new awards. She also told us what we can expect from the Hall of Fame celebration, Big Bash, and Car Wash Magazine Live Studio. Download the app, ...

We All Need More Friends

April 27, 2023 16:30 - 35 minutes - 32.4 MB

The labor market is changing and there's a new generation that we're trying to employ and retain and attract in our businesses. And on the flip side, we're trying to find ways to make really strong connections with our teams and customers. Smiley Poswolsky is here to discuss that on this week's episode. Smiley is a speaker at the upcoming Car Wash Show in Las Vegas May 8-10.  Smiley is a Workplace Belonging Keynote Speaker and author of "The Quarter Life Breakthrough", the "Breakthrough S...

A Little Better than Average All of the Time

April 01, 2023 15:00 - 38 minutes - 35.9 MB

This week we had a great conversation with Shep Hyken, one of our excellent speakers at the show coming up May 8-10 in Las Vegas.   Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.    His articles have been read in hundreds of publicat...

Car Wash Experts: Retention and Online Conversions

March 23, 2023 18:00 - 38 minutes - 35.5 MB

This episode comes from a great conversation with Kacy Erdelyi of Spark Car Wash and Nick Rodia of Sgt. Clean on our most recent CAR WASH Magazine Live panel.  Every month we speak with experts in the industry on a topic and share it with you. This month we discussed retention and online conversions. New customers are great, but how do we keep the ones we’ve got? And can we convert potential new customers who aren’t at our car wash sites?

In The Know: OmniX patents new AI

March 09, 2023 18:00 - 25 minutes - 23.9 MB

This week's episode is an industry update on the new patent that OmniX Labs have secured for their real time analysis of security video footage.  Anoop Kanthan, Chief Executive Officer & Co-Founder of OmniX Labs, talks us through the decision to get a patent, exactly how their product works, and his predictions for the AI landscape moving forward.  

Gleam Car Wash Colorado Pt. 2

March 02, 2023 18:00 - 31 minutes - 29.3 MB

This is part two of our series on Gleam Car Wash in Denver. If you have not listened to part one we recommend you start there! In part two we hear again from owner and operator Emilie Barrata alongside the voices of other employees at Gleam and their philanthropic partners. This episode focuses on Gleam as a wash and its culture. We get a look into their inclusive hiring program, dedication to the environment, and work in the community. 

Gleam Car Wash Colorado Pt. 1

February 23, 2023 18:00 - 23 minutes - 32.4 MB

After a brief planning break CAR WASH The Podcast is officially back! for the first installment of season 3 we are bringing you a two-part series on Gleam Car Wash in Denver Colorado. In this first episode, we are telling you the story of Emilie Barrata who owns and operates Gleam. She tells us about her journey into car washing, the lessons she has learned from starting a car wash from scratch, and her perspective on being a woman in the car wash industry.  Next week Thursday we will conti...

BONUS: The Great Market Reset Pt. 2

November 03, 2022 16:30 - 23 minutes - 21.9 MB

This is part two of a conversation with Jeff Pavone, partner at Amplify Car Wash Advisors. Jeff is back on the podcast to fill us in on the merger and acquisition landscape in the car wash industry with trends, predictions, data, and expert insight into the current (and future) market. 

BONUS: The Great Market Reset Pt. 1

October 27, 2022 16:30 - 22 minutes - 20.9 MB

This week’s episode was so jam-packed with insight, we needed two weeks to share it with you. This is part one of a conversation with Jeff Pavone, partner at Amplify Car Wash Advisors. Jeff is back on the podcast to fill us in on the merger and acquisition landscape in the car wash industry with trends, predictions, data, and expert insight into the current (and future) market. 

BONUS: Amped about AMP

October 13, 2022 16:00 - 44 minutes - 41.5 MB

AMP Car Wash Membership Platform Co-founders Dennis Dreeszen and Adam Trien join us to share their origin story. We go behind the brand to discuss how they developed an app for Autowash into a multi-tenant app, where the brand is today, where they want to go, and the honeymoon destination of the founders.

BONUS: The First NFT in Car Washing

September 22, 2022 15:30 - 17 minutes - 16.5 MB

NFTs in the car wash space? We have a bonus episode for you discussing just that. Anne Mauler of Soapy Joe’s Car Wash joins us to talk about their recently NFT campaign, why and how they did it, and the result so far. 

Episode 227: Building Culture to Transcend Generations

August 25, 2022 17:30 - 31 minutes - 29.1 MB

This week on CAR WASH the Podcast we bring you our monthly conversation with CAR WASH Experts. Each month a panel of experts discuss a topic. This week it is how to build a culture to transcend generations We are joined by Justin Alford of Benny’s Car Wash, Bill Martin of Metro Express Car Wash, and Tom Hoffman Jr. of Hoffman Car Wash. We discuss how to create a business that will outlive the people who built it. This conversation was recorded at the CAR WASH Show in Nashville

Season 2, Episode 102: Building Culture to Transcend Generations

August 25, 2022 17:30 - 31 minutes - 29.1 MB

This week on CAR WASH the Podcast we bring you our monthly conversation with CAR WASH Experts. Each month a panel of experts discuss a topic. This week it is how to build a culture to transcend generations We are joined by Justin Alford of Benny’s Car Wash, Bill Martin of Metro Express Car Wash, and Tom Hoffman Jr. of Hoffman Car Wash. We discuss how to create a business that will outlive the people who built it. This conversation was recorded at the CAR WASH Show in Nashville

Podcast Update

August 19, 2022 17:26 - 7 minutes - 6.93 MB

We have a very exciting update about the future of CAR WASH the Podcast. Tune in to hear more!

Episode X: Podcast Update

August 19, 2022 17:26 - 7 minutes - 6.93 MB

We have a very exciting update about the future of CAR WASH the Podcast. Tune in to hear more!

Podcast Update

August 19, 2022 17:26 - 7 minutes - 6.93 MB

We have a very exciting update about the future of CAR WASH the Podcast. Tune in to hear more!

Season 2, Episode 101: Don’t Try to Outrun the Bear

August 11, 2022 16:00 - 37 minutes - 34 MB

This episode has a pretty simple description. We talk about what data you should be gathering and the best way to leverage it. That is it. Our guest this week is Neil Hoyne, the Chief Measurement Officer at google, and author of “Converted: The Data-Driven Way to Win Customers' Hearts”. He compares business to everyday relationships, explains data’s role in decision-making, and even gives us an experiment to try. We also learn why our goal shouldn’t be to outrun the bear!

Episode 226: Don’t Try to Outrun the Bear

August 11, 2022 16:00 - 37 minutes - 34.4 MB

This episode has a pretty simple description. We talk about what data you should be gathering and the best way to leverage it. That is it. Our guest this week is Neil Hoyne, the Chief Measurement Officer at google, and author of “Converted: The Data-Driven Way to Win Customers' Hearts”. He compares business to everyday relationships, explains data’s role in decision-making, and even gives us an experiment to try. We also learn why our goal shouldn’t be to outrun the bear!