Turning Your Contact Center into a Profit Center by Leveraging Chat

CallTalk™ Radio

English - December 21, 2018 18:00 - 42 minutes - 38.3 MB - ★★★★★ - 7 ratings
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Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. Live chat is growing in use--especially among millennial customers--and chat communications can be optimized using machine learning in order to improve engagement, reduce cost and grow sales.