Workforce Management: New Insights From a Seasoned Veteran

CallTalk™ Radio

English - November 20, 2018 18:00 - 37 minutes - 33.6 MB - ★★★★★ - 7 ratings
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Workforce Management is both science and art. Hear the voice of experience as Rick Lee, Workforce Manager for Convergys, is interviewed by host Bruce Belfiore on his WFM best practices tips. Practitioners who are looking for a deeper level of WFM insight should join this episode.