Building Better Managers
100 episodes - English - Latest episode: 29 days ago - ★★★★★ - 23 ratingsPeople leave managers, not companies. The Building Better Managers podcast provides interviews with leadership professionals on topics including leadership development, leadership coaching, leadership training, productivity, employee retention, communication, culture, and accountability.
People come to work every day with a whole host of personal and professional challenges. How can you help create a highly productive workplace where people are engaged, involved, and constantly learning?
Join Wendy and find out! NewLevelWork Co-Founder and Chief of Culture and Community, Wendy Hanson is an executive coach, author, podcaster, and speaker. Her expertise is in helping businesses develop positive and productive cultures and communities. Wendy has over 21 years experience in management and executive coaching helping numerous start-ups and innovative businesses, including eight years coaching Google executives. She holds an M.Ed. in Organization & Management, and is a Certified Professional Coach (CPCC).
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Episodes
Breaking Through Your Limiting Beliefs with Julia Arndt | Ep #50
May 03, 2022 10:00 - 34 minutes - 24.1 MBImposter Syndrome is just one extremely common example of the kinds of limiting beliefs that all too often hold us back. Joining us today is Julia Arndt, founder of the Peak Performance Method and an expert in combining productivity, mindfulness and other leadership tools in ways to combat these limiting beliefs and develop your personal workplace superpowers. Julia will share how to breakthrough old mental habits and become more aware of the thought patterns holding you back, and create n...
The Secrets of Successful Executive Transitions to the C-Suite with Navid Nazemain | Ep #49
April 19, 2022 10:00 - 34 minutes - 24 MBLeadership transitions can be tough to execute. In fact, more than 40% of executive transitions fail within the first 18 months. And sadly, this isn’t a new phenomenon — which leads us to the big questions of why this keeps occurring and what can organizations do about it. Joining us this week is Navid Nazemian, an executive coach and unparalleled expert on executive transitions to the C-Suite. Navid is the author of “Mastering Executive Transitions: The Definitive Guide” and has helped th...
How Empowered Women Empower Women with Jane Finette | Ep #48
April 05, 2022 10:00 - 36 minutes - 25.3 MBSometimes we all need people who believe in us more than we do ourselves. Women who do not feel supported in the workplace are more likely not to ask for help or promotions, or to drop out of the workforce altogether. As leaders, it’s imperative to lift others up, and women, in particular, need strong leaders supporting them in the workplace now more than ever. In this episode, Jane Finette, author of “Unlocked: How Empowered Women Empower Women” and the founder of The Coaching Fellowship,...
How to Avoid the Dreaded Talent Cliff with Jennifer Thornton | Ep #47
March 22, 2022 09:31 - 31 minutes - 22.1 MBThe talent cliff is a threat to organizations everywhere. But it doesn't need to be. In this episode, talent management and leadership expert Jennifer Thornton joins the podcast to help answer some of the most critical questions facing businesses in 2022: How are you going to attract and recruit top new talent? How will keep your high performers engaged, motivated, and, importantly, not burnt out? What does a realistic five-year plan look like for your talent? Please click the button to su...
Reassessing Career Development In The Wake Of The Great Resignation with Julie Winkle Giulioni | Ep #46
March 08, 2022 11:00 - 35 minutes - 24.6 MBThe Great Resignation is being fueled by a lot of different factors, but employee development has emerged as a major player. Research shows that 94% of employees are staying longer in organizations where they feel like there’s an investment being made in their development. And employees that actually like their current jobs are still almost 8 TIMES more eager to leave if they’re not seeing that commitment to development. Julie Winkle Giulioni returns to the podcast to talk about how the id...
Navigating Cultural Differences for Global Managers with Melissa Lamson | Ep #45
February 22, 2022 11:00 - 32 minutes - 23 MBGreat managers focus on communication, interaction, engagement and motivation to get the most out of their teams. But do those tools work universally when you are managing globally? The good news is that the tools don’t really change, but HOW we use them across different cultures absolutely does. Melissa Lamson, diversity management specialist and author of six books on DEI, joins the podcast to show you how to approach the challenges of managing globally by drawing upon real world example...
Suddenly Hybrid? Manage the Modern Meeting with Karin Reed | Ep #44
February 01, 2022 11:00 - 34 minutes - 24.3 MBRemote work is here to stay, whether you're ready or not. In our latest episode, we welcome Karin Reed, author of the brand new book, Suddenly Virtual: Making Remote Meetings Work. to discuss techniques for leading in a virtual work environment, including how to make the most out of virtual meetings, improve engagement and communication via video, and avoid the dreaded 'zoom fatigue.' Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite po...
Building Stronger Leadership through High-Trust Relationships with Meighan Hackett Poritz | Ep #43
January 11, 2022 11:00 - 29 minutes - 22.4 MBIn today's fast-changing workplace, senior executives need the support to try new things, innovate, adapt, and even admit when they don’t know something! Meighan Hackett Poritz, Managing Director of The Learning Forum, shows us how leveraging high-trust networks, instant benchmarking, leadership development programs, and a coaching culture can take your leaders, managers, and your entire organization to another level. Please click the button to subscribe so you don't miss any episodes and ...
How to Have Conversations That Foster Positive Change with Jackie Stavros & Cheri Torres | Ep #42
December 21, 2021 11:00 - 34 minutes - 25.9 MBEvery one of our conversations at work can help create more engaged, positive and productive workplaces. In this episode, Wendy welcomes the authors of Conversations Worth Having, Jackie Stavros and Cheri Torres, to discuss why we shouldn’t take these conversations for granted - they really are at the heart of everything we do and are the secret to high-performing leaders and managers. You’ll learn more about Appreciative Inquiry, how to uncover and bring out the best in each person in you...
Why We Need More Humanity in the Workplace | Ep #41
December 07, 2021 11:00 - 38 minutes - 28.8 MBThe huge challenges for leaders and managers over the last year have left organizations scrambling for solutions as burned out and disenfranchised employees scatter for better opportunities and working conditions. Debbie Cohen & Kate Roeske-Zummer join us to help solve these problems by injecting some much needed humanity into your organization. Their strategies include 5 practices to lead with awareness, 4 steps to implement great servant leadership, and the simple skills managers can use...
How Women Rise In the Workplace with Sally Helgesen | Ep #40
November 16, 2021 11:00 - 36 minutes - 25.7 MBJoin us for a discussion with Sally Helgesen, best-selling author, speaker, leadership coach, and preeminent expert on women's leadership, focused on the disease to please, embracing your ambition, and the behaviors and habits that may be hindering your career growth. Please click the like button above and leave a review if your favorite podcast app has that ability. Thank you! Visit BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 Bette...
The Workplace Values That Help People Excel with Mike Horne, Ph.D. | Ep #39
November 02, 2021 10:00 - 32 minutes - 23.1 MBIntegrity, transparency and trust are essential to creating thriving workplaces, particularly in the era of The Great Resignation, with employees quitting at a record pace. Mike Horne, Leadership Consultant, Coach, and Author, joins us to share how you can help keep and attract top talent by creating an attractive, outstanding business culture where people want to come and do their very best work. Please click the like button above and leave a review if your favorite podcast app has that a...
Why the Great Resignation Should Be a Great Opportunity with Bobby Bakshi | Ep #38
October 12, 2021 10:00 - 32 minutes - 22.8 MBPeople are leaving their jobs in record numbers - and employers are struggling to understand why. Bobby Bakshi, author of "The 101% You: Seven Steps to Creating the Life of Your Choice," joins us to discuss the real reasons behind the record levels of attrition, and how business leaders can create a win-win culture and better retain top talent by investing in their growth and development. We'll be reviewing critical concepts like Purpose, Autonomy, Mastery, Intrinsic Motivation and Trans...
Diversity & Inclusion with Duane Hughes | Ep #37
September 28, 2021 10:00 - 34 minutes - 23.8 MBWe all have preferences and biases that can act as “blind spots” holding us back from getting the most out of our teams. Duane Hughes, of the popular TED talk “Check Your Preference and Improve Your Results” joins us with actionable insights that you can use right away to start getting the truly great results from your diversity and inclusion efforts that you’ve always hoped for. Please click the like button above and leave a review if your favorite podcast app has that ability. Thank yo...
How Leaders Transform Victim Mentality with Chris Joyner | Ep #36
September 14, 2021 10:00 - 34 minutes - 24.2 MBAs we strive to be better leaders and managers, it’s a big challenge to deal with team members that are struggling with a victim mentality. Our guest, Chris Joyner, will share his personal experience with victim mentality, and discuss how to recognize and deal with it when we see it in members of our team. Chris' 4 Essential Leadership Principles For Addressing Victim Mentality can help us understand that the responsibility is to resist the urge to rescue them, expect things like blame s...
Why Can’t More Leaders Be Like Simone Biles? | Ep #35
August 24, 2021 10:00 - 33 minutes - 23.7 MBDenise Brosseau of the Thought Leadership Lab joins the podcast to show leaders and managers how they can take care of themselves as leaders and their teams when they are under stress. When managers/leaders are more aware of the warning signs and have the tools to help, it will create a healthier workplace. We'd really appreciate it if you would click the like button above and leave a review if your favorite podcast app has that ability. Thank you! Visit BetterManager for show notes and ...
Returning to Work with LinkedIn's Penry Price | Ep #34
August 03, 2021 10:00 - 29 minutes - 21 MBPenry Price, LinkedIn's VP of Marketing Solutions, shares how his team is embracing the challenges of returning to the office and approaching the 'new normal' with intention and flexibility. We'd really appreciate it if you would click the like button above and leave a review if your favorite podcast app has that ability. Thank you! Visit BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Wendy Thomas: Mindset at Work | Ep #33
June 08, 2021 10:00 - 33 minutes - 23.3 MBWendy Thomas joins the podcast to show you how to cultivate the mindset that can help you define and achieve your far reaching goals. Take on life's challenges as opportunities to excel instead of seeing every bump in the road as a frustrating setback! We'd really appreciate it if you would click the like button above and leave a review if your favorite podcast app has that ability. Thank you! Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podca...
Amy Waninger: Diversifying Your Hiring Network | Ep #32
May 25, 2021 10:00 - 37 minutes - 26.4 MB‘Check the Box’ Diversity is missing the big picture. Done right, DE&I can be key to gaining a competitive business advantage. Amy Waninger, author of "Network Beyond Bias," joins the podcast to discuss the business case for authentically investing in inclusive workplaces and diverse leadership teams. We'd really appreciate it if you would click the like button above and leave a review if your favorite podcast app has that ability. Thank you! Visit: BetterManager for show notes and avail...
Rochelle Kopp: How Great Managers Thrive In Culturally Diverse Workplaces | Ep #31
May 11, 2021 10:00 - 32 minutes - 22.5 MBWhether dealing with clients or co-workers regionally or around the world, managers that can adapt to cultural differences are far more successful. Rochelle Kopp shares her experiences bringing concepts like servant leadership to her clients in Japan. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Theresa Baretta: Scaling Your Organization - SOPs, Playbooks, & Systems | Ep #30
April 27, 2021 10:16 - 31 minutes - 22.3 MBIf you need to scale your business, organization or company, listen to some very functional ideas from Theresa Baretta that your managers & leaders can get started with their teams right away. The more time we put into the right systems, SOPs & KPIs, the more creative we can be at work! Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Charlie Bailes: A Peek Inside a 4-Generation Family Business | Ep #29
March 09, 2021 13:21 - 29 minutes - 20.9 MBCharlie Bailes, VP of HR at ABC Fine Wine & Spirits, joins us to look at the advantages of a multi-generational, family-owned business. Topics include workplace culture, hiring & retention, leadership development, and long-term vs short-term priorities. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Karin Reed: Professionally Presenting Yourself in a Video/Virtual World | Ep #28
February 23, 2021 11:00 - 42 minutes - 29.5 MBKarin Reed, bestselling author of "Your On-Camera Coach," joins us to show you how to put your best foot forward in all your remote meetings & Town Halls with Executives. You'll get her best tips to produce better looking, more effective virtual meetings. You'll learn new ways to use your webcam and set up a seamless experience. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Michelle Redfern: Want a More Productive Environment? Utilize and Celebrate Women and Diversity! | Ep #27
February 09, 2021 11:55 - 35 minutes - 24.7 MBMichelle Redfern joins us this week to talk about diversity, how it builds the capacities of an organization, and the things that managers & leaders can do to increase the success of their organization by utilizing and celebrating women & diversity. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Robin Hills: How Emotional Intelligence Makes Good Managers Even Better | Ep #26
January 19, 2021 11:00 - 37 minutes - 26.3 MBThis week, author & educator Robin Hills joins us to discuss how to apply Emotional Intelligence principles to strategically navigate emotions. Acquiring this skill is often the difference maker between great leaders and simply competent administrators. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2021 BetterManager
Janice Litvin: How to Deal with Stress and Banish Burnout! | Ep #25
December 08, 2020 11:00 - 31 minutes - 22 MBFacing challenging times, leaders and managers must watch for the signs of burnout - for themselves and for their teams. Today’s guest, Janice Litvin, is on a mission to Banish Burnout from the inside out and create healthy, happy, productive workplaces. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2020 BetterManager
Susan Colantuono: Women and Leadership - A Time to Celebrate | Ep #24
November 17, 2020 11:00 - 38 minutes - 27.2 MBSusan Colantuono, known for her TED talk "The Career Advice You Probably Didn't Get," shares the challenges in getting more women into positions of leadership, and how to build the business, strategic and financial skills to help you reach your goals. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2020 BetterManager
Melony Gibson: Effective/Successful Leadership through Diverse and Inclusive Strategies | Ep #23
October 20, 2020 10:00 - 41 minutes - 29 MBModern leadership embraces effective diverse & inclusive strategies. Our guest, Melony Gibson, has great advice for what leaders need to be doing right now, including hiring & recruitment ideas, succession planning & the ROI of successful implementation. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2020 BetterManager
Andrew Linford: Learning & Design Principles for Managers | Ep #22
September 22, 2020 10:00 - 36 minutes - 25.5 MBWith so much training going remote, having a good online training experience is a huge advantage. Join NovoEd Dir. of Operations Andrew Linford & host Wendy Hanson as they discuss the best practices for online training & keeping your people engaged. Visit: BetterManager for show notes and available downloads. https://www.bettermanager.us/podcast © 2020 BetterManager
Julie Winkle Giulioni: Help Them Grow, or Watch Them Go! | Ep #21
August 25, 2020 10:00 - 31 minutes - 21.9 MBMany companies are missing ways to focus on career development. When managers don’t talk to their team members about career development, many people feel stuck. Especially now, we need to look at career development as a “climbing wall” not a “career ladder.” Julie Winkle Giulioni, co-authored “Help Them Grow or Watch Them Go” to give managers a playbook. Join us for this great conversation which will help you develop a plan for your team, or yourself! Visit: BetterManager for show notes ...
Ron Carucci: Important Considerations for Returning to Work | Ep #20
July 28, 2020 10:00 - 31 minutes - 22.3 MBSeveral factors have been identified as preventing people from wanting to return to work. Many cite the fear of getting sick as their major worry, while for others having no reliable transportation, or no solutions for childcare & homeschooling were more important concerns. Today’s guest, best-selling author of Rising to Power, Ron Carucci will help us uncover what individuals and organizations can do going forward to create new models and opportunities both in the workplace and with remot...
Paul Baly: How Education Leaders Are Adapting to the Current Crisis | Ep #19
May 26, 2020 10:00 - 32 minutes - 23 MBLeadership in all areas of life is essential right now, but especially in education and business. Today we welcome Paul Baly, Middle School Director of an elite private school in Manhattan. We’ll discuss the challenges and the learnings that have come with the switch to distance learning after physical schools closed. There are many lessons here for collaboration, communication and connection for everyone. Big appreciation for teachers everywhere! Visit: BetterManager for show notes and ...
Joshua Lange: How Global Business Leaders Are Adapting to the Current Crisis | Ep #18
May 12, 2020 18:33 - 26 minutes - 18.3 MBHow are global business leaders coping with the current challenges? The successful ones are embracing communication, listening, choosing the right leadership style for the situation, as well as doing everything they can to support these traits in their leaders and managers: grit, empathy, and getting to your roots. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Raj Sripathi: Leaders Giving Back - Mentoring New College Grads | Ep #17
April 30, 2020 15:44 - 29 minutes - 20.9 MBMassive change in the workforce is a challenge for college grads looking for jobs in engineering. Raj Sripathi shares how to help others, show your value, gives LinkedIn tips & more. He is a great example of how to give back during this difficult time. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Chuck Salzman: How Leaders Respond in a Crisis | Ep #16
April 27, 2020 10:00 - 15 minutes - 11.2 MBStrong leadership is essential right now when it’s so challenging around the globe. Chuck Salzman joins us to talk about how Peerless Beverage quickly shifted its mission from “vision and values” to safety first and operating the business second. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Jean Marie DiGiovanna: Stop Talking and Start Asking | Ep #15
March 31, 2020 10:00 - 32 minutes - 22.9 MBAsking questions is one of the most effective ways to improve communication, employee engagement, and create happier, more productive teams. Jean Marie DiGiovanna joins us to talk about asking great questions, how to build a Renaissance culture and more. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Marc Lesser: Finding Ground In Uncertain Times | Ep #14
March 26, 2020 14:42 - 35 minutes - 25.1 MBThe world has moved to practicing physical/social distancing & working remotely in a matter of weeks. BetterManager invited a very special guest, Zen teacher & Executive Coach, Marc Lesser, to talk about how to find solid ground in times of uncertainty. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Marilyn King: Olympian Thinking and Peak Performance for Managers | Ep #13
March 17, 2020 10:00 - 18 minutes - 13.2 MBLeadership and peak performance expert Marilyn King discusses how managers can use her Olympian Thinking - Passion (for energy/creativity), Visualization (for crystal clear goals) & Action (daily practices/feedback) - to supercharge their productivity. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Dr. Dave Schramm: Are Family Fundamentals The Secret Sauce to Booming Business? | Ep #12
March 03, 2020 11:00 - 30 minutes - 23.6 MBIt’s no coincidence that the same group dynamics that make great families also make great business cultures! Dr. Dave Schramm shows us how the three elements of Physical and Emotional Safety, Satisfaction and Connection are the “secret sauce” to success. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Robert Gillette: How to Attract and Develop The Right Millennials for Your Business | Ep #11
February 18, 2020 11:00 - 35 minutes - 24.4 MBHiring the right millennials is a huge challenge. Today we zero in on a Self-Selection Solution: How to project a clear vision of “WHY millennials would want to work for you” and “Why they would NOT want to work for you” - so that the right ones choose you. Visit: BetterManager for show notes and available downloads. © 2020 BetterManager
Joshua Smith: How To Be A Resilient Manager | Ep #10
February 04, 2020 19:00 - 29 minutes - 20.3 MBResiliency is a necessary trait for managers to have in this constantly challenging world. Resilient mangers are courageous, determined, purposeful & thrive in adversity and transition. Joshua Smith shows us how stimulating resiliency gets real results. Visit: BetterManager for show notes and available downloads © 2020 BetterManager
Dan Irwin: Coaching Strategies for Sales Leaders | Ep #9
January 21, 2020 11:00 - 34 minutes - 24.3 MBYour Sales Enablement program starts with things like collateral, presentations and training. But great sales leaders know how to coach the behaviors that get results. Feedback, accountability, and psychological safety keep your Top Performers performing. Visit: BetterManager for show notes and available downloads © 2020 BetterManager
Meg Bear: The Age of Human Experience Management (HXM) | Ep #8
December 10, 2019 11:00 - 32 minutes - 15 MBWhen we think about what employees need in business today, it’s not just the HR pieces - Human Experience Management addresses the needs of the workforce of the future that is about adaptability, growth, and being able to thrive in this changing world. © 2019 BetterManager Visit: BetterManager for show notes and available downloads Email: [email protected] BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn
Allison Tabor: Stop Working So Hard in Business and in Life | Ep #7
November 26, 2019 11:00 - 31 minutes - 14.5 MBBusiness owners, executives, and managers are simply ready to stop working harder with no payoff. Go on a journey with Allison Tabor to “embrace your suck” by letting go of your weaknesses and leveraging your natural talents – and start living your best life with ease. Allison is the owner of Coppia Advisory, a successful executive coaching and consulting business. Allison helps business owners, executives, and their teams in the areas of leadership, interpersonal communication, and strate...
Scott Friedman: Creating Engaged Cultures | Ep #6
November 12, 2019 11:00 - 27 minutes - 12.9 MBWe all know how important employee engagement is, but most organizations struggle to identify simple, practical methods for inspiring and motivating their teams. That’s why we talked with Scott Friedman! As a motivational humorist, Scott Friedman inspires and entertains with engaging, interactive and content-rich programs. Scott’s main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life. Sc...
Kayti Sullivan: Lead More and Do Less | Ep #5
October 29, 2019 10:00 - 26 minutes - 12.5 MBKayti Sullivan is a Senior VP at Yelp and runs Yelp’s customer success team. She is in charge of recurring revenue to the company of approximately $1 billion. Join Wendy Hanson as she sits down with Kayti and they discuss how to “lead more and do less.” What you'll learn from this episode: You don’t need to own things to make change. You can lead from any seat on the bus. Leadership with vision: Where are we going? People need a milestone to be working on. Once a quarter I try to se...
Daren Jennings: Living Your Best Culture as a Sales Leader | Ep #4
October 15, 2019 14:41 - 29 minutes - 13.9 MB“Culture eats strategy for breakfast.” ~ Peter Drucker Sales teams worldwide are experiencing tremendous challenges with recruiting, training, performance and retention of top sales talent. The days of managing sales teams via angry demands, spreadsheets, pipeline reports, and mechanical bonus structures are waning as top talent gravitates toward situations that promote career development, engagement, and the best working conditions they can find. BetterManager co-founder Wendy Hanson an...
Laura Czys: Brené Brown, Leadership and Vulnerability | Ep #3
October 01, 2019 17:30 - 34 minutes - 16.1 MBBetterManager co-founder Wendy Hanson and seasoned HR Professional Laura Czys dive into Brené Brown’s seminal work “Dare to Lead.” They’ll show you how vulnerability & trust-building skills are quickly replacing outdated command-and-control methods. Visit: BetterManager for show notes and available downloads Email: [email protected] BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn
Karen Cornwell - Gender Harmony in the Workplace | Ep #2
September 17, 2019 17:15 - 24 minutes - 11.5 MBDiversity doesn’t help when it’s applied artificially. If you really want more innovation, market growth and engagement, you need to commit to diversity in genuine, productive ways! Join Wendy and guest Karen Cornwell as they explore this essential topic. Visit: BetterManager for show notes and available downloads Email: [email protected] BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn
Ep #001: Ginger Hardage - Unstoppable Cultures
August 28, 2019 15:30 - 27 minutes - 12.6 MBGinger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service. Visit: BetterManager for show notes and available downloads Email: [email protected] BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn