How to build true brand community for the long haul

If there was ever a buzzword for 2021, that word would be community. 

It swept the internet like a freight train. If I had a dollar for every time I heard a founder on Twitter mention community, I’d be stupid rich! In the mid-late 2010s, all brands used to care about was good branding and low-cost acquisition funnels to entice customers and users. Then, suddenly, Ads became expensive, and brands were forced to start selling everywhere. Overnight, it felt like everyone was then looking for a Head of Community, or Community Manager, to cultivate relationships with an existing customer base. 

It seemed that no one cared about audiences anymore and everyone cared about tribes, dedicated groups of people who support your cause.

Community. Everyone talks about it, and yet few seem to understand it, let alone get it right. So, I’d like to introduce a few community experts into the conversation, people who actually understand what it takes to build and grow tribes of their own. Because if we’re all supposed to be building communities, we should probably know why we’re building them in the first place, and what we’re (possibly) up against.

Let’s explore…