Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All
Advice from a Call Center Geek!
English - July 08, 2024 20:00 - 29 minutes - 19.9 MB - ★★★★★ - 65 ratingsMarketing Business Technology call center contact center call center operations customer service speech analytics call center technology customer experience expivia omnichannel usa call center Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.
In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.
Don’t let the title fool you, this episode is essential for anyone running a contact center.
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at [email protected]!
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