Why your company or team needs a Chain of Command
The Official Acez
English - September 29, 2022 13:00 - 4 minutes - 3 MB - ★★★★★ - 7 ratingsBooks Arts Education Self-Improvement acez academy acez the official acez sales training motivation leadership training mindset training phone sales phone sales training Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Hi, Thanks for watching our video about The Chain Of Command.
The Why?
A lot of times in companies I mentor and train I notice the main leader or owner handles a variety of things that are not worth the value of their time. A leader gets phone calls and emails with questions or concerns about technology, and the coffee area, and time off, and questions on the process, and personal issues, etc.
That is too much for 1 person to handle! What ends up happening is that the leader has no time to focus on the bigger things and spends most of their days dealing with tasks that are not worth their time or repeating things or sending folks to other people to get the answer.
The Solve?
Make a chain of command. If you have money and are growing then start hiring people to handle the tedious tasks that take your time. Have a HR person, have a tech person, have an assistant.
If you don't have the money - then ask players on your team to own things for you. For example I would have a girl on my team that enjoyed getting the team together to be in charge of our events and planning and she had full ownership of it, so when I would get a question about an event I would route them to her because she was fully in charge. You can break up the tasks you handle and give ownership to people on your team and reward them for a good job.
If you don't have money and don't have a team - You can use third parties and outsource like task rabbit or fiverr. They offer services across the country for a very cheap fee. I used to pay $50 dollars a month using a service called “Ruby” who took all the calls for us and made all the calls for us and handled customer service issues and reported to us with our specific instructions through email of all the resolutions of every call.
If you don't have enough for that either ^ - then it's time to work harder, longer, and have your first goal to be to start getting help so you can free up more time.
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