Latest Work podcast Podcast Episodes
Place and Leadership (ft. Jonathan Brinsden)
Place Making - June 08, 2022 19:30 - 39 minutes ★★★★★ - 2 ratingsJonathan Brinsden is President of Irvine Company’s Office Properties. He is responsible for the leadership and overall performance of the division, including a fully-integrated customer-centric platform of development, design, construction, leasing, operations, and marketing. He oversees portfoli...
Topophilia and Place (ft. Bryce Butler)
Place Making - May 31, 2022 15:00 - 36 minutes ★★★★★ - 2 ratingsBryce is a force of nature. He is the Founder & Managing Director of Access Ventures. AV employs a one-pocket approach (which we will talk a lot about) to tackle complex social problems with asymmetric solutions and a blended portfolio of investments. Bryce has been an Army officer, a pastor, an...
Customer Experience + Brand (ft. Scott Berka)
Place Making - October 04, 2021 15:00 - 52 minutes ★★★★★ - 2 ratingsThis week we are talking to Scott Berka. Scott is a Senior Managing Director and leads Brand and Customer Experience for Greystar Enterprise Services. Scott is responsible for setting the brand strategy for Greystar and our global portfolio of brands. He also provides strategic oversight for inno...
Experience Economy (ft. Joe Pine)
Place Making - September 20, 2021 18:00 - 56 minutes ★★★★★ - 2 ratingsIn this episode I talk to Joe Pine, author of seven great business books, TED-speaker, and advisor to Fortune 500 companies. He wrote a treatise called the experience economy that was foundational to how I think about real estate. Joe is a rockstar. He has addressed the World Economic Forum, the...
Education, Diversity, + Place (ft. James Ray + Reggie Rawlins)
Place Making - August 23, 2021 13:00 - 52 minutes ★★★★★ - 2 ratingsThis week we have a special episode. We are talking with James Ray and Reggie Rawlins about the education of placemaking from two incredible leaders. James is a friend and let’s just put it like this; he is a rockstar in the real estate space. You name he’s done it. property and portfolio acqui...
Place + Customer Experience (ft. Mike Gomes)
Place Making - July 05, 2021 18:00 - 54 minutes ★★★★★ - 2 ratingsPlace Making: A Craftwork Podcast features Trevor Hightower and Riley Kiltz as they interview some of the most successful, interesting, and innovative people who shape the present and future in the multifamily industry. Join them as they get to the personal and professional drivers of these leade...
Redemptification of Places (ft. John Marsh)
Place Making - June 21, 2021 16:00 - 49 minutes ★★★★★ - 2 ratingsJoin us this week as we speak with John Marsh! John Marsh is a husband, father of two boys and a visionary entrepreneur, who has been instrumental in rebuilding the historic downtown of Opelika, Alabama. Over the last 25 years, he has been involved in over 30 startup businesses in various industr...
Stewardship and Place (ft. Matt Morris)
Place Making - June 14, 2021 16:00 - 59 minutes ★★★★★ - 2 ratingsThis week we are talking with Matt Morris. Matt has had all of the following titles: board member, a public company CEO, entrepreneur, investor, leader, husband (to the wonderful Melissa), and father (4 awesome boys). He also happens to carry the title of mentor and friend to Trevor. As we'll see...
Tech-Enabled Community
Place Making - December 08, 2020 21:00 - 34 minutes ★★★★★ - 2 ratingsThis week we are talking with Ben Pleat, Ben is CEO and founder of Cobu, a platform powering genuine communities in apartment buildings. After graduating from Harvard, Ben discovered his interest in real estate through working on the growth team at WeWork and later through the real estate private...
Capital Markets + Asset Value (ft. Ryan Epstein)
Place Making - December 01, 2020 20:00 - 36 minutes ★★★★★ - 2 ratingsAs the Senior Managing Director of Berkadia’s Texas Multifamily Investment Sales Team, Ryan Epstein has positioned Berkadia as one of the most successful investment sales in the Texas Multifamily market. Ryan has over 12 years of multifamily sales experience with a specialty in strategic planning...
Development + Demand (ft. David Ward)
Place Making - November 24, 2020 20:00 - 41 minutes ★★★★★ - 2 ratingsToday we are talking to David Ward. Ward, is executive vice president of development of the publicly traded REIT, MAA. MAA has ownership in over 300 communities in 16 different states. Mr. Ward joined MAA in December 2016 following the merger with Post Properties, Prior to joining Post in Augus...
Building for the End User (ft. Brad Hargreaves)
Place Making - November 17, 2020 20:00 - 48 minutes ★★★★★ - 2 ratingsThis week we are talking with Brad Hargreaves, Brad is the founder and CEO of Common, the nation’s leading residential brand enhancing the value of real estate through convenience and community with over 50 coliving homes in nine markets across the country. We have learned a lot from Brad in how...
Design + Resident Experience (ft. Sue Vickery)
Place Making - November 10, 2020 08:00 - 40 minutes ★★★★★ - 2 ratingsSue has been with Trammell Crow Residential since 2000. Based in Austin, she performs the Resident Experience role for the western United States. In her position, she is involved in the pre-development process, plan review, and interior design direction, determining overall property themes, and s...
Culture + Leadership (ft. Laurie Baker)
Place Making - November 03, 2020 06:00 - 56 minutes ★★★★★ - 2 ratingsLaurie Baker is Executive Vice President of Operations for Camden Property Trust. Baker is responsible for the oversight and strategy of Camden's portfolio operations and investment funds. During her 20 plus years with Camden, Baker has held several positions including Senior Vice President of Fu...
Place Making: A Craftwork Podcast
Place Making - October 22, 2020 19:00 - 1 minute ★★★★★ - 2 ratingsSubscribe now to be notified when our first episode airs on Nov. 3!
Episode 10: The Hot Stewardess
Retail Rehab - May 19, 2019 21:00 - 39 minutes ★★★★★ - 10 ratingsHave you ever wanted to get locked inside a store? It's a fantasty for many! In this episode, we talk about a guy who got trapped at a department store and a few ridiculous customers who caused a scene at McDonalds over petty issues with their order. We also share the story of an insanely rude l...
Episode 9: The Stinky Commuter
Retail Rehab - April 14, 2019 19:00 - 47 minutes ★★★★★ - 10 ratingsWhy do some people smell so bad? It's like the concept of a shower or deodorant is lost on them! In this episode, we discuss all the struggles of commuting to work, from dealing with funky smells to people who have no respect for personal space. We also spoke about a flight attendant who got the ...
Episode 8: The Buttplug Bungler
Retail Rehab - March 24, 2019 22:00 - 1 hour ★★★★★ - 10 ratingsEver get the feeling you're forgetting something? Well, imagine leaving your baby behind at the airport as you take off into the sunset! In this episode, we talk about a passenger leaving their baby behind at the airport, terrible work uniforms, some creative excuses to get out of work and best o...
Episode 7: The Milk Tea Scammer
Retail Rehab - March 03, 2019 21:00 - 41 minutes ★★★★★ - 10 ratingsEver dealt with a smelly customer? Some of them really need a shower! In this episode, we talk about a family who got kicked off a plane for terrible body odour, some horror stories from our store and a rather crafty gentleman who tried to scam a free milk tea! We also share some hilarious and ...
Episode 6: The Worst Day
Retail Rehab - October 01, 2018 21:00 - 30 minutes ★★★★★ - 10 ratingsEverything just goes wrong on some days and all you can really do is wait for it to be over! In this episode, we share the story of our worst day in retail and possibly one of the most annoying customers we've encountered. We also discuss the new concept of Woolworths Drive Through stores and dis...
Episode 5: The Enraged Customer
Retail Rehab - August 27, 2018 13:00 - 44 minutes ★★★★★ - 10 ratingsSome people just love to cause a scene... fast food workers would know! In this episode, we share the story of a rather abusive customer and discuss the new concept of Woolworths stores. We also play a round of ""would you rather"" in public toilets and it takes a hilarious turn! - Credits: Song:...
Episode 4: The Supermarket Pooper
Retail Rehab - August 27, 2018 12:45 - 37 minutes ★★★★★ - 10 ratingsIf you work in retail long enough you'll probably see an unexpected turd on the floor, in fact it's almost guaranteed. In this episode, we talk about our experiences with customers defecating in stores as well as some of our own poop filled childhood stories. Ever found an insect in your food? ...
Episode 3: The Perfect Interview
Retail Rehab - August 27, 2018 12:30 - 39 minutes ★★★★★ - 10 ratingsJob interviews can be terrifying but they don't have to be. In this episode, we share some tips on how to successfully land a retail job and deal with difficult customers. We hated catching the cold from customers, so we also discuss the hilarious strategies we used to avoid making contact with...
Episode 2: The Syringe Wielding Shoplifter
Retail Rehab - August 27, 2018 12:15 - 43 minutes ★★★★★ - 10 ratingsWhen the shoplifter's choice of weapon is a syringe you know you're in uncharted waters. In this episode, we share our hatred towards coworkers who are always running late and chat to a traffic controller to see how much they really get paid. But wait, there's more! We also delve into the daily...
Episode 1: The Customer From Hell
Retail Rehab - August 27, 2018 12:00 - 45 minutes ★★★★★ - 10 ratingsSome customers really grind our gears - it's like their sole purpose of existence is to annoy retail staff. In this episode, we share some stories about our worst customers, the ban on plastic bags, shoplifters and customers who take haggling a little too far! Oh and we discuss the dreaded publ...
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