Latest Think retail Podcast Episodes
Overcoming Bad Press
Think Retail - September 29, 2022 15:00 - 20 minutes ★★★ - 1 ratingNo brand is immune to falling from grace even beloved brands have come under fire for both serious misconduct and things that are completely beyond their control. Some have managed to regain consumer confidence while others stumbled for years or even completely faltered. In today's conversation, ...
Understanding Customer Segmentation
Think Retail - September 01, 2022 15:00 - 20 minutes ★★★ - 1 ratingUnderstanding your target consumer is key to success, doesn't matter what industry you're in. With the many tools available today to gather data about consumers, the ability to create a clearer picture of your customers and how they might fall into different categories has never been stronger. Ho...
Social Media Trends in Retail
Think Retail - July 14, 2022 14:00 - 29 minutes ★★★ - 1 ratingSocial media is constantly evolving. Something as little as removing the number of likes can make a big difference in the way users respond to a post. Just when marketers feel like they figured it out, a new platform, a new trend, or a tweak to the algorithm switches it all up again. Today, we...
Building Connection Through Community Post-COVID
Think Retail - May 26, 2022 14:34 - 27 minutes ★★★ - 1 ratingThese days we're all a little bit sensitive, maybe a little more than ever, and we really need a sense of connection. Community is one of those words that can be misused, but one of the positive things that happened during the pandemic was community building. Whether it was in a branded virtual ...
The Future of Retail in Communities
Think Retail - April 28, 2022 16:00 - 31 minutes ★★★ - 1 ratingCOVID is no longer preoccupying our lives as it was three years ago. Now, the war in Ukraine and the destabilization of the world economy are creating more uncertainty. It may seem like there are just too many things to worry about. And for retail brands that have been anticipating a celebratory...
The Future of the Hospitality Industry
Think Retail - February 01, 2022 11:36 - 32 minutes ★★★ - 1 ratingEvery other day, you read a headline about labor shortages hurting restaurants and hospitality. In some places, companies are recruiting 14-year-olds, while others are offering big signing bonuses. Many restaurants are closing their doors several days a week because they don’t have enough staff ...
Best Brand Stories of 2021
Think Retail - January 07, 2022 21:18 - 32 minutes ★★★ - 1 ratingAt the end of the year, we like to regroup and look back at the big brand stories that caught our attention throughout the year. And this year was a particularly strange one. The pandemic experience has become regionalized and our appetite for doom scrolling has kind of disappeared. Political in...
Showrooms, Flagships, and the Future of Destination Shops
Think Retail - December 03, 2021 19:25 - 36 minutes ★★★ - 1 ratingRetail may have suffered a blow during the harshest times of the pandemic, but as we emerge in various stages around North America, people are heading back to stores, salons, restaurants, theaters, and malls. But are they shopping the way that they used to? A significant shift to e-commerce is n...
The Rise of Slow Fashion
Think Retail - November 17, 2021 18:32 - 29 minutes ★★★ - 1 ratingFor many years, fast fashion was on top – cheap, ubiquitous, ripped from the runway designs that were so fast and easy they were literally designed to be disposable. However, the impact of this approach to clothing has come under intense criticism. From enormous quantities of product ending up i...
The Future of E-Commerce for CPG Brands
Think Retail - October 20, 2021 14:42 - 22 minutes ★★★ - 1 ratingEven though grocery stores remained open during lockdown, many people chose to do their grocery shopping online to avoid exposure to COVID. In fact, in SLD’s recent study on e-commerce for CPG brands, 69 percent of respondents said they shopped more online for groceries during the pandemic. For C...
How to Empower Employees and Create a Culture of Change
Think Retail - September 30, 2021 20:28 - 41 minutes ★★★ - 1 ratingThe financial services industry has largely begun to undertake the work of transforming their customer experience model from physical branches to their digital experience, to at least some degree. However, to get the most out of these intensive projects, transforming the people who work in banks...
Social Justice and Brand Building
Think Retail - August 19, 2021 18:49 - 31 minutes ★★★ - 1 ratingOver the past few years, brands have more often ventured into the realm of social justice and politics, whether it’s Starbucks giving their entire retail network a day off to learn about racial equity, Dick’s Sporting Goods taking automatic guns and ammunition off their shelves, or beauty brands...
Why Authenticity and Inclusivity Must Go Hand-in-Hand
Think Retail - July 23, 2021 20:40 - 25 minutes ★★★ - 1 ratingIn North America, demographic changes are creating a more diverse customer base. This means that brand strategy and marketing needs to become more inclusive quickly. But some marketers are nervous about making mistakes trying to speak to audiences with different experiences. Today, my guest is...
Business Leaders, Bold Thinkers, and the Brand of the Future
Think Retail - June 25, 2021 20:38 - 30 minutes ★★★ - 1 ratingThe future is unfolding in real-time, all the time. But most retail brands are in a state of constant catch-up – just being at par before another innovation appears. This is partly the result of fast-moving times, but it’s also the result of an industry that has been somewhat lackadaisical about...
The Importance of Innovation and Design Thinking for Brands
Think Retail - June 11, 2021 16:25 - 17 minutes ★★★ - 1 ratingInnovation and design thinking are new hot topics in board rooms these days, but anyone who has tried to make a company more innovative through strategic design knows that it’s really challenging. Newer companies that are starting off with innovation as a foundational principle have a big advant...
Exploring the Possibilities of Augmented and Virtual Reality
Think Retail - May 28, 2021 20:55 - 27 minutes ★★★ - 1 ratingVirtual and augmented reality are two of the most exciting technological developments of the last 20 years. Already widely used as a training tool in the military, healthcare, professional sports, VR has many potential uses in a consumer-facing industry such as retail. Augmented reality is alrea...
Discussing SLD's DeepReal Study With Jean-Pierre Lacroix
Think Retail - May 14, 2021 14:35 - 26 minutes ★★★ - 1 ratingThe rising concern about misinformation and fake news is a top concern of people around the world, whether we’re talking about Russian interference with foreign elections or an organic seal on a carton of milk. Skepticism is high and consumers expect it to become even harder to figure out what’s...
The Future of Distributing Regulated Products is Already Here
Think Retail - April 30, 2021 13:37 - 23 minutes ★★★ - 1 ratingIn a world where distribution channels are becoming more and more tailored to specific locations, consumers and products, technology is enabling innovation that would have been impossible only a few years ago. Today we’re speaking to Corey Yantha, CEO of Dispension Inc. about a very unique way to...
Lessons in How to Modernize Your Legacy Brand
Think Retail - April 23, 2021 16:30 - 20 minutes ★★★ - 1 ratingHere is a little trivia for you: what is the oldest and longest-surviving company in North America? Think the fur trade, striped, colourful blankets, and a coat of arms that features one fox, two elk and four beavers. Give up? It’s Hudson’s Bay, of course! Founded in 1670 with their first depar...
Trends in Online Social Engagement
Think Retail - March 31, 2021 15:16 - 18 minutes ★★★ - 1 ratingAt SLD, part of what we do is trends analysis. And since clients are always asking for our perspective on various emerging innovations and ideas, we thought we would make this part of what we share with you on the podcast. Today I’m joined by podcast producer and Digital Marketing Strategist, Seb...
How to Make Retail Jobs Fun Again
Think Retail - March 12, 2021 20:17 - 24 minutes ★★★ - 1 ratingPeople are what make your company culture. Who are your people? This is the question I’m exploring today with retail HR specialist, Suzanne Sears. From emerging job descriptions and COVID shortages, to service excellence at the frontlines, in this episode we talk about how retail brands can becom...
Training Your Staff To Become Better Leaders
Think Retail - February 22, 2021 20:12 - 29 minutes ★★★ - 1 ratingIt has been quite telling over the years working with retail brands, whenever you bring up the subject of employee engagement, it’s usually not a top priority. Everybody is so focused on e-commerce and social media that employees are often treated as an afterthought. And while digital is, of cou...
Bringing Optimism to Your Marketing and Communications
Think Retail - February 05, 2021 14:40 - 35 minutes ★★★ - 1 ratingA big buzzword for 2021 is optimism. Politicians, marketers, and even celebrities are cheering the world on as vaccination efforts roll out. And while the end of the pandemic may still be further away than we’d like, at least an end is in view. How does this relate to the retail experience? As w...
How to Get Customers to Fall in Love With Your Store
Think Retail - January 19, 2021 20:03 - 37 minutes ★★★ - 1 ratingHow to get more people into your store is a question that retailers both big and small have been asking since the dawn of e-commerce. Add Amazon, a pandemic, direct to consumer online brands and a smartphone in the hand of nearly every consumer in North America, and the answer seems less clear s...
Looking Ahead to 2021 with the SLD Team
Think Retail - December 21, 2020 18:06 - 20 minutes ★★★ - 1 ratingAt the end of every year, it’s tradition to reflect on the things we’ve loved, hated, and what we’re looking forward to for the coming year. 2020 was obviously pretty unusual, and although 2021 promises to be an improvement, it will also certainly be a year to remember. Today, I’m talking to some...
The Ever-Evolving World of Digital Marketing
Think Retail - December 07, 2020 18:42 - 26 minutes ★★★ - 1 ratingTikTok and Snapchat, Google’s antitrust lawsuit, AOC versus Zuckerberg, it seems like every day there’s a new factor that could change digital marketing, making it a moving target for brand marketers. With so much to stay up to date on, it can be hard to know where to focus your efforts. Luckily...
Why Now Is The Time To Embrace a Bank Transformation
Think Retail - November 25, 2020 18:26 - 22 minutes ★★★ - 1 ratingThe word transformation gets bounced around a lot, and like any other word that starts to become part of our marketing vernacular, it can start to lose its true meaning. That being said, when it comes to what’s happening in the world of retail banking, there really isn’t a better word to describ...
What Artificial Intelligence Means for Retail Design
Think Retail - November 10, 2020 20:47 - 24 minutes ★★★ - 1 ratingOne of the buzziest and most debated tech terms of the last 5 to 10 years is artificial intelligence. To start off with, what does the term artificial intelligence actually mean? If you just Google “define artificial intelligence,” you’ll discover that even computer scientists and engineers don’...
The Three Pillars to Fostering Retail Pride
Think Retail - October 22, 2020 17:32 - 27 minutes ★★★ - 1 ratingWhat was your first job? Mine was as a teller at a big box store and there’s a very good chance your first job was also in retail. Maybe you were a busboy at a restaurant, or you bagged groceries or sold shoes at the mall. The retail industry is massive. In the U.S. one in four jobs are retail j...
Digital Ecosystems and the Future of Retail and Banking
Think Retail - October 08, 2020 15:54 - 29 minutes ★★★ - 1 ratingDigital transformation was something retail organizations and financial institutions were already talking about before COVID hit. The pandemic has accelerated the trend and brought with it more challenges that were not anticipated. While brands have adopted many makeshift processes and systems t...
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