Latest Saas tech Podcast Episodes
Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond
Chicago Customer Success Podcast - June 25, 2020 10:00 - 1 hour ★★★★★ - 6 ratingsIn this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, ...
Aana Leech & Theresa Gaarde from Popular Pays
Chicago Customer Success Podcast - February 28, 2020 11:00 - 40 minutes ★★★★★ - 6 ratingsAana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.
Priya Devineni on Continued Learning
Chicago Customer Success Podcast - January 07, 2020 11:00 - 26 minutes ★★★★★ - 6 ratingsPriya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.
Will McNeil on Hiring and Job Hunting
Chicago Customer Success Podcast - November 12, 2019 11:00 - 49 minutes ★★★★★ - 6 ratingsWill McNeil joins us to talk resumes, cover letters, diversity, and more!
Stef Caldwell on At-Risk Strategies
Chicago Customer Success Podcast - September 30, 2019 21:23 - 36 minutes ★★★★★ - 6 ratingsStef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!
Jon Byrd on Sales Skills in CS
Chicago Customer Success Podcast - August 30, 2019 11:48 - 27 minutes ★★★★★ - 6 ratingsJon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!
Annie Geile on talking product with customers - July, 2019
Chicago Customer Success Podcast - July 31, 2019 12:10 - 34 minutes ★★★★★ - 6 ratingsAnnie Geile joins us to talk about communicating change, organizing feedback, and more!
Donata Kalnenaite on Talking Product (Bonus episode)
Chicago Customer Success Podcast - July 24, 2019 11:40 - 37 minutes ★★★★★ - 6 ratingsDonata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software.
Laura Arnault on burnout, PTO, OOO, and longer term leaves - June, 2019
Chicago Customer Success Podcast - June 26, 2019 10:00 - 34 minutes ★★★★★ - 6 ratingsLaura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!
Bliss Billingsley on Engaging and Re-Engaging Customers - May 2019
Chicago Customer Success Podcast - May 30, 2019 10:00 - 21 minutes ★★★★★ - 6 ratingsBliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!
Michael Fitzgerald on Process Change and Change Management - April 2019
Chicago Customer Success Podcast - April 29, 2019 10:00 - 38 minutes ★★★★★ - 6 ratingsMichael Fitzgerald joins us to talk about evolving into a SaaS product, how to get buy-in for your process changes, and more!
Lily Duevel on Working with tough customers - March 2019
Chicago Customer Success Podcast - March 25, 2019 10:00 - 34 minutes ★★★★★ - 6 ratingsLily Duevel joins us to talk about working through tough situations, staying free of fear, and more!
Dave Duke on Trends in Customer Success - February 2019
Chicago Customer Success Podcast - February 25, 2019 11:00 - 27 minutes ★★★★★ - 6 ratingsDave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!
David Priemer on Goal Setting - January, 2019 (Bonus!)
Chicago Customer Success Podcast - January 31, 2019 11:00 - 31 minutes ★★★★★ - 6 ratingsDavid Priemer, the Founder and Chief Sales Scientist at Cerebral Selling joins the show to talk about goal setting, working as a team, and more!
Claire Schlafly on Goal Setting - January, 2019
Chicago Customer Success Podcast - January 24, 2019 11:00 - 38 minutes ★★★★★ - 6 ratingsClaire Schlafly joins the show to talk about goal setting, pivoting through goals, and more! Then Gary Marroquin hops on with Joe Huber to talk about some key points Claire mentioned. Stay tuned, because we're going to have a bonus episode this month as well!
Patrick McPartland on Seasonality in CS - December, 2018
Chicago Customer Success Podcast - December 31, 2018 11:00 - 31 minutes ★★★★★ - 6 ratingsPatrick McPartland talks to us about how he makes stuff to stay grounded, focuses on prioritization, and more on this edition of the Chicago Customer Success Podcast.
Katie Klinzing on Customer Support and Success - November, 2018
Chicago Customer Success Podcast - November 26, 2018 11:00 - 38 minutes ★★★★★ - 6 ratingsKatie Klinzing joins us to talk about Customer Support and its relationship with Customer Success, why you should listen to others about your strengths, and more on the Chicago Customer Success Podcast! Joe Huber and Jenn Arevalo break down the interview after to recap some of Katie's ...
Kelly Wilson on Teambuilding - October, 2018
Chicago Customer Success Podcast - October 29, 2018 10:00 - 42 minutes ★★★★★ - 6 ratingsKelly Wilson joins us to talk about teambuilding, taking your career into your own hands, and more on the Chicago Customer Success Podcast! Joe Huber and Ben Fleishman break down the interview after to recap some of Kelly's points, as well. Stay tuned for Katie Klinzing in November's ...
Introduction to the Chicago Customer Success Podcast.
Chicago Customer Success Podcast - October 01, 2018 10:00 - 1 minute ★★★★★ - 6 ratingsIn this episode, we'll introduce the Chicago CS Podcast and our mission. We’re a group of SaaS professionals in Chicago who are committed to providing relevant content to those involved in the customer journey. We believe that this expands beyond the traditional roles under the “Custom...
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