Chicago Customer Success Podcast
19 episodes - English - Latest episode: almost 4 years ago - ★★★★★ - 6 ratingsWe believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.
We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.
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Episodes
Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond
June 25, 2020 10:00 - 1 hour - 72.7 MBIn this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all. ...
Aana Leech & Theresa Gaarde from Popular Pays
February 28, 2020 11:00 - 40 minutes - 37.2 MBAana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.
Priya Devineni on Continued Learning
January 07, 2020 11:00 - 26 minutes - 24.4 MBPriya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.
Will McNeil on Hiring and Job Hunting
November 12, 2019 11:00 - 49 minutes - 45.6 MBWill McNeil joins us to talk resumes, cover letters, diversity, and more!
Stef Caldwell on At-Risk Strategies
September 30, 2019 21:23 - 36 minutes - 33.6 MBStef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!
Jon Byrd on Sales Skills in CS
August 30, 2019 11:48 - 27 minutes - 24.9 MBJon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!
Annie Geile on talking product with customers - July, 2019
July 31, 2019 12:10 - 34 minutes - 31.1 MBAnnie Geile joins us to talk about communicating change, organizing feedback, and more!
Donata Kalnenaite on Talking Product (Bonus episode)
July 24, 2019 11:40 - 37 minutes - 34.4 MBDonata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software.
Laura Arnault on burnout, PTO, OOO, and longer term leaves - June, 2019
June 26, 2019 10:00 - 34 minutes - 31.7 MBLaura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!
Bliss Billingsley on Engaging and Re-Engaging Customers - May 2019
May 30, 2019 10:00 - 21 minutes - 110 MBBliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!
Michael Fitzgerald on Process Change and Change Management - April 2019
April 29, 2019 10:00 - 38 minutes - 195 MBMichael Fitzgerald joins us to talk about evolving into a SaaS product, how to get buy-in for your process changes, and more!
Lily Duevel on Working with tough customers - March 2019
March 25, 2019 10:00 - 34 minutes - 176 MBLily Duevel joins us to talk about working through tough situations, staying free of fear, and more!
Dave Duke on Trends in Customer Success - February 2019
February 25, 2019 11:00 - 27 minutes - 25.6 KBDave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!
David Priemer on Goal Setting - January, 2019 (Bonus!)
January 31, 2019 11:00 - 31 minutes - 29.3 MBDavid Priemer, the Founder and Chief Sales Scientist at Cerebral Selling joins the show to talk about goal setting, working as a team, and more!
Claire Schlafly on Goal Setting - January, 2019
January 24, 2019 11:00 - 38 minutes - 34.9 MBClaire Schlafly joins the show to talk about goal setting, pivoting through goals, and more! Then Gary Marroquin hops on with Joe Huber to talk about some key points Claire mentioned. Stay tuned, because we're going to have a bonus episode this month as well!
Patrick McPartland on Seasonality in CS - December, 2018
December 31, 2018 11:00 - 31 minutes - 29.3 MBPatrick McPartland talks to us about how he makes stuff to stay grounded, focuses on prioritization, and more on this edition of the Chicago Customer Success Podcast.
Katie Klinzing on Customer Support and Success - November, 2018
November 26, 2018 11:00 - 38 minutes - 35.5 MBKatie Klinzing joins us to talk about Customer Support and its relationship with Customer Success, why you should listen to others about your strengths, and more on the Chicago Customer Success Podcast! Joe Huber and Jenn Arevalo break down the interview after to recap some of Katie's points, as well. Stay tuned for Patrick McPartland in November's edition of the podcast as we talk about how seasonality can be used to your benefit as a Success organization.
Kelly Wilson on Teambuilding - October, 2018
October 29, 2018 10:00 - 42 minutes - 39.1 MBKelly Wilson joins us to talk about teambuilding, taking your career into your own hands, and more on the Chicago Customer Success Podcast! Joe Huber and Ben Fleishman break down the interview after to recap some of Kelly's points, as well. Stay tuned for Katie Klinzing in November's edition of the podcast as we talk about how customer support and customer success are intertwined!
Introduction to the Chicago Customer Success Podcast.
October 01, 2018 10:00 - 1 minute - 1.56 MBIn this episode, we'll introduce the Chicago CS Podcast and our mission. We’re a group of SaaS professionals in Chicago who are committed to providing relevant content to those involved in the customer journey. We believe that this expands beyond the traditional roles under the “Customer Success” moniker and look to redefine the term to include teams from engineering to sales to leadership. Dedicating ourselves to this mission means we’re looking to open discussions and shed light...