Latest Marketing success Podcast Episodes
Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time
Converge Coffee - December 01, 2023 15:00 - 12 minutes ★★★★★ - 13 ratingsIn this episode, Erik Deckers sits down with Jay Baer (https://www.jaybaer.com/), owner of Ursus 10 and author of the new book, The Time to Win. They discuss how a company's speed is now the new differentiator. Jay also talks about how companies need to learn how to speed up their response time w...
Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences
Converge Coffee - October 27, 2023 14:15 - 31 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Bruno Pesec (https://www.pesec.no/), corporate consultant, co-author of Augmented Strategy, and doctorate student in organizational change. They dive into why Bruno started on his consulting practice and why he branded himself instead of a company name. They g...
Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn
Converge Coffee - October 27, 2023 14:00 - 26 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Sharon Park, CEO and President at Sage Digi (https://sagedigi.com/). They dive into why Sharon started Sage Digi after many years at Google. They go deeper into her experience on how to architect a full funnel advertising strategy for B2B companies. Sharon giv...
Episode 146: Why is Understanding the Research and Development Process is Essential for the Customer Experience
Converge Coffee - October 13, 2023 14:00 - 29 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Dr. Soum Rakshit, Co-Founder & CEO of award-winning sexual health company, MysteryVibe (https://mysteryvibe.com). They dive into why Soum started MysteryVibe. They go deeper into his experience from having a biomedical background and a PhD and how journey to s...
Episode 145: How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience
Converge Coffee - October 06, 2023 14:00 - 25 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Sara Weldon, Founder and CEO at TruFinCo (https://trufinco.com/). They dive into why Sara started TruFinCo. They go deeper into her experience getting into finance and fintech. Sarah gives some great insights on how to deliver great customer experiences to dif...
Episode 144: How Using Revenue Operations Strategies Improves Customer Experience
Converge Coffee - September 29, 2023 14:00 - 35 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Eddie Reynolds, Founder and CEO of Union Square Consulting (https://www.unionsquareconsulting.com/). They dive into why Eddie started Union Square Consulting. They go deeper into his experience at Salesforce and Rev Ops views catapulted his success. Eddie give...
Episode 143: How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth
Converge Coffee - September 08, 2023 14:00 - 24 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Stacey Danheiser, founder of Shake Marketing Group. They dive into why Stacey started Shake Marketing Group. They go deeper into her marketing experience in B2B and B2C and how to bridge the sophistication. Stacey gives some great insights on moving from being...
Episode 142: How Building Journey Orchestrations Creates Better Customer Experiences
Converge Coffee - August 18, 2023 14:00 - 25 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Annette Franz, founder and CEO of CX Journey Inc (https://cx-journey.com/). They dive into why Annette started CX Journey and her +30 years of CX experience. They go deeper into her thoughts on customer expansion and retention. Annette gives some great insight...
Episode 141: How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences
Converge Coffee - August 04, 2023 14:00 - 26 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Ashley Faus, marketer, writer, and speaker by day, and a singer, actor, and fitness fiend by night. Oh, she is alos the director of integrated product marketing at Atlassian. They dive into why Ashley is so passionate about the four pillars of thought leadersh...
Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn
Converge Coffee - June 16, 2023 14:00 - 21 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Farzad Rashidi, lead innovator at Respona, the link-building outreach platform that helps businesses increase their organic traffic from Google. They dive into why Farzad started Respona from his work at Visma. They go deeper into his process to build an in ho...
Episode 139: What Can a Bunch of Guys in Togas Teach Us about Leadership
Converge Coffee - June 09, 2023 14:00 - 14 minutes ★★★★★ - 13 ratingsIn this episode, Erik Deckers sits down with his friend, Scott Monty, a strategic communications and leadership coach who works with C-suite executives. They discuss the problems leaders are having today, and what they're doing right. They also talk about how Scott's degree in Classics help him t...
Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
Converge Coffee - April 28, 2023 14:00 - 24 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Patti Mara, author of UpSolutions and business coach. They dive into why Patti wrote UpSolutions and her passion for locally owned businesses. They go deeper into her years of experience. Patti gives some great insights on aspects of great customer experience....
Episode 137: Why Influencer Marketing is More than Just Getting Likes and Views
Converge Coffee - April 21, 2023 14:00 - 18 minutes ★★★★★ - 13 ratingsIn this episode, Erik Deckers sits down with his co-author Jason Falls, Executive Vice President, Marketing at Cipio.ai (https://cipio.ai/). They discuss how Jason pivoted from social media marketing to influencer marketing. Jason also explains what's so great about influencers and why they work ...
Episode 136: How to Remove Bias to get Good, Actionable Customer Experience Data
Converge Coffee - April 14, 2023 14:00 - 22 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions (https://www.satrixsolutions.com/). They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer exp...
Episode 135: How Packaging Gratitude with a Sale Creates Customer Experiences
Converge Coffee - March 31, 2023 14:30 - 17 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Steve Buzogany, founder of Appreciation Advocate (https://appreciationadvocate.com/strategicappreciation). He is a realtor and small business owner. They dive into why Steve started Appreciation Advocate. They go deeper into his experience creating great custo...
Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences
Converge Coffee - March 31, 2023 14:15 - 26 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio (https://jaraudio.com/). He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impac...
Episode 133: How to Build Great Customer Experiences with Product Led Growth
Converge Coffee - March 31, 2023 14:00 - 28 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Mark Herschberg, creator of Brain Bump (https://brainbumpapp.com/)and author of The Career Toolkit, Essential Skills for Success That No One Taught You. He is a wonderful demand creator whose background is a CTO. They dive into why Mark started Brain Bump. Th...
Episode 132: Why Demand Creation Resonates Better with B2B Customers
Converge Coffee - March 17, 2023 14:30 - 29 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Nemanja Zivkovic, founder & CEO of Funky Marketing (https://www.funkymarketing.net/). He is a wonderful demand creator who constantly makes a real connection. They dive into why Nemanja started Funky Marketing. They go deeper into his experiences and how Funky...
Episode 131: How Great Customer Experience Comes from Great Human Writers and Not AI
Converge Coffee - March 17, 2023 14:15 - 30 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Erik Deckers, president of Pro Blog Service. He is a content writer and editor with over 30 years experience. They dive into why Erik thinks ChatGPT won't take away entry level jobs soon. They go deeper into his experiences and how he tested out ChatGPT with t...
Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients
Converge Coffee - March 17, 2023 14:00 - 28 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Tim Hickle, a management coach who helps remote and hybrid teams move faster, get more done, and feel less busy. They dive into why Tim started Your Remote Work Coach (https://www.yourremoteworkcoach.com/). They go deeper into his experiences with remote work...
Episode 129: How Breaking Down the Fear of Being Judged Creates Wonderful Customer Experiences
Converge Coffee - March 10, 2023 15:30 - 28 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Sean Tyler Foley managing director of Total Buy In, where he works with executives and CEOs, helping them show up powerfully behind the mic to gain the exposure they need. He is an accomplished film and stage performer who has been acting in film and televisio...
Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees
Converge Coffee - March 10, 2023 15:00 - 19 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Robin Bowling, SaaS Growth Marketing Leader. She is an awesome facilitator bringing a centralized focus for demand generation and product teams. They dive into when should customer experience be the central focus in marketing specifically demand generation. Th...
Episode 127: How Personal Passion Creates Deeper, Better Customer Experiences
Converge Coffee - February 24, 2023 16:00 - 14 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Limor Bergman, Career Coach and Mentor at LBG Consulting Services (https://limorbergman.com/). She has over 20 years experience in software engineering - even reaching to director of engineering. They dive into why Limor pivoted her career path from coding to...
Episode 126: How Companies Do Not Need to Sacrifice Great Customer Experience for Profit
Converge Coffee - February 24, 2023 15:45 - 28 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Kasten Spethmann, business strategist and fractional executive. She is a retired professional windsurfer, recovering Venture Capitalist, non-conforming, near death surviving, adventure seeking, lifelong learning, and nomad entrepreneur. Kasten now coaches foun...
Episode 125: How Focusing Intrinsic Values Helps Scale Customer Experience
Converge Coffee - February 24, 2023 15:30 - 29 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM. He has lead the vision to execution for how business agility is infused in digital sales. His main focus is coaching leaders, managers, and teams on how to deliver outcomes over...
Episode 124: How Personal Growth Creates Wonderful Customer Experiences
Converge Coffee - February 24, 2023 15:15 - 35 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Kevin Palmieri, CFO and founder of Next Level University (https://www.nextleveluniverse.com/), and Podcast co-host. He had it all - beautiful girlfriend, high paying job, sports car, dream body... but he ended up sitting at the edge of his bed contemplating su...
Episode 123: How Great Customer Experience Starts with Your Mindset
Converge Coffee - February 24, 2023 15:00 - 31 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Dr. Vic Manzo, founder of Empower Your Reality (https://www.empoweryourreality.com/). He is a business mindset coach, certified, pediatric chiropractor, 3 time author, podcaster, and speaker. They dive into why Dr. Vic became a business mindset coach. They go ...
Episode 122: How Great Customer Experience Starts with a Human Hello
Converge Coffee - January 13, 2023 15:00 - 28 minutes ★★★★★ - 13 ratingsIn this episode, Sean and Erik sit down with Tanyette Colon. She is the Head of Partnerships with Overpass (https://www.overpass.com/), a Brooklyn based start-up that gives high-growth companies one consistent source to find and onboard sales & support talent. Tanyette is also the founder of InFU...
Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others
Converge Coffee - December 16, 2022 14:00 - 18 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Josh Rhodes founder of Crypto Y’all (https://www.cryptoyall.com/). He is a full time crypto investor, enthusiast, and business owner. They dive into why Josh started Crypto Y’all. They go deeper into his experiences and how decentralized finances can change t...
Episode 120: How Being a Better Guest Creates a Better Podcast Experience
Converge Coffee - October 21, 2022 13:00 - 17 minutes ★★★★★ - 13 ratingsIn this episode, Sean sits down with Erik Deckers, president of Pro Blog Service (https://problogservice.com/), a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee (https://www.convergecoffee.co/)! They dive into why Erik wanted to sta...
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