Latest Major incident process Podcast Episodes

MIM® Podcast™ episode 10: Robert Ross at FireHydrant

MIM® Podcast - May 04, 2021 16:00 - 54 minutes
In this episode, MIM founder and CEO, Adam Norman sits down with Robert Ross, the CEO at FireHydrant. They discuss incident management software and Roberts journey in building FireHydrant. www.majorincidentmanagement.com Subscribe to the MIM® newsletter Connect with us:  on Linkedin on Twitte...

MIM® Podcast™ episode 9: Damon Edwards Rundeck

MIM® Podcast - February 05, 2021 09:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the co-founder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations can be more efficient and remove silos. www.majorin...

MIM® Podcast™ episode 8: PagerDuty's Julie Gunderson and Ryan Garett

MIM® Podcast - February 01, 2021 13:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading tool provider for Major Incident Response and what the...

MIM® Podcast Episode 7: Thomas Munson

MIM® Podcast - January 27, 2021 09:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies. www.majorincidentmanagement.com S...

MIM® Podcast Episode 6: Andrew Jelley

MIM® Podcast - January 19, 2021 09:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers www.majorincidentmanagem...

Episode 5: Dan Walker at Cityfibre

MIM® Podcast - November 22, 2020 11:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function. Cityfibre is on a mission to become the UK's third digital in...

Episode 4: Andrew Luria at ADP

MIM® Podcast - November 04, 2020 08:00 - 1 hour
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Luria a Senior Director of Major Incident Management at ADP. They discuss Andrew's 25-year journey with ADP, building out a global Major Incident function, how he selects, leads and promotes his staff and how the function ha...

Episode 3: Jason Woosnam at JPMorgan Chase & Co

MIM® Podcast - May 20, 2020 14:00 - 1 hour
In this episode MIM founder and CEO, Adam Norman sits down with Jason Woosnam a Major Incident Manager at JPMorgan Chase & Co.  They discuss Jason's 22 year career in the military, and the transition into the corporate world. Jason has also worked in Major Incident Management at FDM and National...

Episode 2: Allan Ramiro, First Data Corporation

MIM® Podcast - December 11, 2019 13:00 - 1 hour
In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation.  They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts ab...

Episode 1: Nick Coates, Symantec

MIM® Podcast - October 30, 2019 16:00 - 1 hour
In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center. Nick shares the setup and structure o...