Episode 1: Nick Coates, Symantec

MIM® Podcast

English - October 30, 2019 16:00 - 1 hour - 54.4 MB
Technology Business major incident management mim major incident adam norman itil it service management major incident process Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Next Episode: Episode 2: Allan Ramiro, First Data Corporation

In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center. Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business.

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