Latest Hospitaltechnology Podcast Episodes
A Conversation with Jay Roszhart: Why Engaging Patients, Building Loyalty, and Doing It at Scale Is the Future of Healthcare
Digital Conversations - October 15, 2020 16:40 - 27 minutes ★★★★★ - 11 ratingsWhile we all need healthcare at some point in our lives, it’s ultimately a business that is at its best when it’s focused on the patients. Healthcare does not work as designed unless the patients are interacting with their providers to manage care in lasting, meaningful ways. Unfortunately, heal...
Why Digitizing Patient Intake Should be on the Healthcare Virtualization Priority List
Digital Conversations - September 24, 2020 17:16 - 14 minutes ★★★★★ - 11 ratingsThe COVID-19 pandemic has shifted healthcare virtualization into a higher gear across multiple industry segments and workflow areas. Telemedicine might be the catch-all term for modern, digital communications between providers and patients, but a big opportunity awaits organizations — patient in...
Beyond Telehealth: The Innovation Path to Complete Virtualization for Patients
Digital Conversations - August 27, 2020 21:24 - 15 minutes ★★★★★ - 11 ratingsWhile healthcare has been on a virtualization march for decades, the COVID-19 pandemic has rushed forward significant changes in the way healthcare gets delivered. Front and center has been the emergence of telehealth services, where in-person appointments have given way to video calls. By some ...
Virtualizing Clinical Trial Recruitment for Speed and Massive Scale
Digital Conversations - July 30, 2020 23:29 - 13 minutes ★★★★★ - 11 ratingsHistorically, the development cycle for new drugs takes years. It’s a process that includes several phases of clinical trials with patient volunteers. Many trials struggle or even fail because of the challenges in recruiting participants. Today, massive speed and scale are vital as the pharmaceu...
A Conversation with Jefferson Health’s Robert Neff - Healthcare Innovation in the COVID-19 Era (and Beyond)
Digital Conversations - July 27, 2020 15:48 - 20 minutes ★★★★★ - 11 ratingsRobert Neff, VP of Digital Solution Development at Jefferson Health, dialed into the Digital Conversations studio to discuss the state of innovation in healthcare. In this wide ranging discussion, we covered the current state of IT, the impacts of COVID-19, and how the pandemic has reset approac...
Build vs. Buy and Conversational Engagement: The Ultimate Tip of the Iceberg Scenario
Digital Conversations - July 06, 2020 18:02 - 17 minutes ★★★★★ - 11 ratingsThe debate whether it’s better for enterprises to build or buy business software has gone on for decades. As thousands of companies started investing in commercial software suites, an innovation curve was created that no single company could match. The emergence of cloud added economic and confi...
Massive COVID-19 Contact Tracing Programs and the Opportunity for 100x Scale and Speed
Digital Conversations - June 11, 2020 17:33 - 13 minutes ★★★★★ - 11 ratingsMany governments are racing to hire tens of thousands of contact tracers to control the spread of Coronavirus infections. Human call center agents would be tasked with tracking down, contacting, and interviewing individuals that were in contact with individuals that test positive. By many estima...
The Post COVID-19 Medical Appointment Experience: The Virtual Waiting Room
Digital Conversations - May 12, 2020 15:33 - 17 minutes ★★★★★ - 11 ratingsThe COVID-19 pandemic created an unprecedented surge of demand on emergency rooms around the world. Technology is playing a vital role in helping providers meet patient demand, while also complying with social distancing guidelines. Millions of non-COVID-19 patients still need to see their docto...
Supply Chain Innovation at Banner Health
Digital Conversations - April 21, 2020 18:13 - 13 minutes ★★★★★ - 11 ratingsSupply chains are typically fairly rigid, well planned operations that are difficult to adjust quickly. As the COVID-19 pandemic spread, shortages in supplies have been well documented, with PPE for care teams being among the most pressing challenges. At Banner Health, their innovation group was...
The Massive COVID-19 Demand-Supply Mismatch and Why Hospitals Must Scale Patient Engagement
Digital Conversations - March 13, 2020 21:54 - 12 minutes ★★★★★ - 11 ratingsMost healthcare providers have been operating in a state of constrained human resources for years. COVID-19 will put tremendous additional strain on those systems. Tens of thousands of concerned people could start flooding urgent care facilities for treatment, and technology will play a key role...
Elevating the Digital Patient Experience with Dynamic Information
Digital Conversations - February 12, 2020 18:08 - 13 minutes ★★★★★ - 11 ratingsHealthcare communications to patients have always been a challenge. As a patient navigates a care plan, they encounter frustrating disconnects in the information they get from providers, labs, facilities, pharmacies, and payers. Frequently, a communication is delivered to the patient and then da...
The Digital Pharma Medical Information Desk, Unleashed
Digital Conversations - February 12, 2020 18:03 - 12 minutes ★★★★★ - 11 ratingsPatients and providers utilize medical information desks to get answers to common questions about prescription medicines and report potential adverse events. Typically, these inquiries have been handled through call centers or websites with dense, hard-to-navigate Q&A grids. Current approaches a...
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
Digital Conversations - December 10, 2019 17:56 - 13 minutes ★★★★★ - 11 ratingsThe concept of liquid expectations is based on the natural comparisons consumers make between great and weak experiences. As consumers ratchet up their use of advanced digital tech to shop, travel, and do their banking, the comparisons to healthcare are increasingly common. The hospital digital...
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MP
Digital Conversations - December 02, 2019 11:00 - 13 minutes ★★★★★ - 11 ratingsEmergency departments inside the urban core of America’s biggest cities face an enormous challenge. The acute healthcare “grids” are operating in a state of resource constraint, while the flow of patients keeps increasing. The physicians and clinical teams in the ED must deal with the supply and...
Healthcare Chatbots: Stories from the Front Lines
Digital Conversations - November 20, 2019 17:20 - 12 minutes ★★★★★ - 11 ratingsWhen it comes to next-gen innovation, discussions typically tend to be academic and conceptual. Sometimes, it’s insightful to hear from the client managers who run the implementations and are responsible for ensuring the cool new technology works. This kind of real-world, feet-on-the-street pers...
Conversational IT in Healthcare: A Foundation of Flexibility, Integration and Massive Scale
Digital Conversations - October 29, 2019 18:56 - 15 minutes ★★★★★ - 11 ratingsConversational technology promises to deliver a next level step towards simplicity and engagement for healthcare patients. On the surface, the conversational interfaces perform as simple, smart interfaces between machines and humans. Seamless, intuitive interactions that deliver results are powe...
The Healthcare Chatbot Value Trifecta: Savings, More Revenue, Patient Satisfaction, and Beyond
Digital Conversations - October 14, 2019 11:30 - 15 minutes ★★★★★ - 11 ratingsIt’s a known fact that most IT projects will deliver ROI if implemented properly. Typically cost savings through automation and operational efficiency are a big part of any IT value story. As a new class of conversational technology matures, the healthcare industry value prize is moving beyond t...
Improving the Medicare Patient Experience with Conversational Mobile Technology: The Breakthrough at Banner Health
Digital Conversations - September 03, 2019 22:29 - 21 minutes ★★★★★ - 11 ratingsA Digital Conversations podcast discussion with Steve Lindsey from Banner Innovation Group In healthcare, high complexity combined with an extreme amount of regulatory red tape frequently hinder innovation and progress. Despite significant investments in technology, the industry continues to s...
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
Digital Conversations - July 09, 2019 17:28 - 12 minutes ★★★★★ - 11 ratingsWhen dealing with any kind of cardiac procedure, personal physician-patient interactions and relationships are key. But even in the cardiovascular medicine domain, there are opportunities to augment patient communications with modern technology. Ahmad Sheikh, one of the country’s premiere car...
The Innovator's Dilemma in Healthcare: Will the Establishment Adapt?
Digital Conversations - June 11, 2019 21:28 - 13 minutes ★★★★★ - 11 ratingsClayton Christensen’s great book, The Innovator’s Dilemma, describes disruptors and the challenges incumbent companies face in keeping up with the new entrant’s rate of improvement. Even great companies struggle because they are good at the wrong things. Many don’t survive. The healthcare in...
Improving Patient Activation and On-Ramps to the Healthcare Digital Superhighway
Digital Conversations - June 06, 2019 22:17 - 14 minutes ★★★★★ - 11 ratingsAfter decades of investment in digital systems of record, patients are beginning to navigate healthcare on their PCs and mobile devices. Providers have created great, consumer-grade technology for a better patient experience — a digital “superhighway” for healthcare. But patient adoption of thes...
Improving Patient Activation and On Ramps to the Healthcare Digital Superhighway
Digital Conversations - June 06, 2019 22:17 - 14 minutes ★★★★★ - 11 ratingsAfter decades of investment in digital systems of record, patients are beginning to navigate healthcare on their PCs and mobile devices. Providers have created great, consumer-grade technology for a better patient experience — a digital “superhighway” for healthcare. But patient adoption of thes...
Measuring Satisfaction in an Era of Declining CAHPS Response Rates
Digital Conversations - May 14, 2019 18:40 - 15 minutes ★★★★★ - 11 ratingsSince 1995, the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys have been used to measure patient experiences in Healthcare. Results are also used to determine Medicare reimbursements for providers. With the surveys being administered as much as 90 days after a vis...
Delivering High-Scale Conversational Precision in the Outbound Call Center
Digital Conversations - April 22, 2019 22:35 - 14 minutes ★★★★★ - 11 ratingsReaching out to patients to make sure they adhere to things like treatment plans and clinical trials is often the domain of the call center. Frequently, the outbound interaction is a heavily scripted, redundant workflow. What happens when a chunk of these outbound calls are shifted to a conversa...
Referral Management: Holistic Innovation for Hospital Lead Generation and Patient Engagement
Digital Conversations - April 04, 2019 22:42 - 14 minutes ★★★★★ - 11 ratingsHospitals are investing heavily in marketing campaigns to attract new patients, yet every day countless “warm leads” walk out of the front door, never to be heard from again. At the same time, huge investments are being made to improve the patient experience through better communications and en...
The Next Level Call Center: Unconstrained, Limitless Patient Engagement
Digital Conversations - March 13, 2019 23:56 - 10 minutes ★★★★★ - 11 ratingsCall centers are at the center of patient engagement strategies for providers of all shapes and sizes. Investments are focused on driving efficiency into an operation that is constrained by human agent capacity. This Digital Conversations episode gets into the challenges of traditional call cent...
Field Report: How Hospital Leaders are Tackling Patient Engagement
Digital Conversations - February 18, 2019 16:55 - 16 minutes ★★★★★ - 11 ratingsWe like to talk to people in commercial roles, who spend their days traveling and talking about patient engagement strategies with the teams responsible for change at the country’s biggest hospitals. Blakely Atherton joined Greg Kefer on Digital Conversations to share some field stories about wh...
Systems of Engagement and the Untapped Value Opportunity for Hospitals
Digital Conversations - January 29, 2019 23:54 - 11 minutes ★★★★★ - 11 ratingsIt’s no secret that a focus on patient experience leads to value and ROI. Technology investments require a strong ROI case in order to get funded, but as the industry shifts from systems of record (EHR) to systems of engagement, new dimensions of value arise that add up to 7- or 8-figure numbers...
Chatbots and Pharma Research — The Path to Real-World Evidence and Patient Adherence
Digital Conversations - January 29, 2019 23:31 - 12 minutes ★★★★★ - 11 ratingsIn 2018, the average cost of developing a new drug and bringing it to market topped $2.1 billion—up $362 million from 2017 according to a Deloitte survey. One of the challenges pharmaceutical companies face is attrition and non-adherence during patient trials. Traditional methods, focused on ca...
The Art of Conversational Technology Design
Digital Conversations - December 18, 2018 19:17 - 14 minutes ★★★★★ - 11 ratingsHow do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patients who could be in stressful, miserable healthcare situations? Jenn Berry, a Conversational UX Engineer from LifeLink, sat down with us and described how modern conversational c...
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