Latest Hospitaltechnology Podcast Episodes
The LLM Inflection Point Moment and the Implications for the Specialty Pharmaceutical Industry
Digital Conversations - December 06, 2023 21:43 - 18 minutes ★★★★★ - 11 ratingsRecent advancements in AI and Large Language Models (LLMs) have caught the world’s attention and for good reason. It’s a big deal. Specialty pharmaceuticals are typically costly, sometimes ranging from $10,000 to over $5 million per patient, per year. The onboarding and approval process that ...
Building Conversational AI for Healthcare: Tips for Delivering High Patient Satisfaction in a Complex, Regulated Environment
Digital Conversations - January 12, 2023 18:51 - 19 minutes ★★★★★ - 11 ratingsThe full power of conversational AI is being unleashed on the world through a steady stream of technological advancements, such as ChatGPT. It’s only a matter of time before language becomes the dominant interface between humans and machines. The healthcare industry will become one of the prime ...
The Power and Potential of Conversational Analytics for Healthcare
Digital Conversations - December 07, 2022 17:52 - 15 minutes ★★★★★ - 11 ratingsBusiness intelligence is a cornerstone of every digital transformation, with businesses spending $140B per year in analytics software. As conversational AI and digital engagement technology matures, a new domain of performance insights is emerging with the ability to measure every moment of the ...
The Path to Informed eConsent for Clinical Research with Conversational AI
Digital Conversations - October 27, 2022 16:54 - 15 minutes ★★★★★ - 11 ratingsClinical research studies are increasing in numbers, they’re getting more complex, and they must be executed in a very challenging, tight labor environment. These are some of the key drivers of decentralized programs that use technology to lessen the burden of requiring patients to be physically...
Observational Studies and a Reimagined Approach to Engaging Participants and Collecting Real World Data
Digital Conversations - October 12, 2022 18:24 - 19 minutes ★★★★★ - 11 ratingsObservational studies are designed to establish baseline data for diseases and treatments across broad patient populations. There are over 94,000 of them each year. Often, these studies go on for an extended period of time, which places challenges on study sponsors to keep participants engaged a...
A Conversation with Emily Gibb, Head of Patient Services and President of the Patient Access Foundation at GSK
Digital Conversations - September 21, 2022 20:57 - 22 minutes ★★★★★ - 11 ratingsAs medications get more specialized, so has the need for better engagement to help patients with their prescriptions. Manufacturers are investing in tools and programs that can help patients on their medication journeys, and digital strategies are front and center. In this episode, Greg Kefer ...
Diabetes, the Cost of Insulin, and the Challenge of Engaging Over 100 Million Americans that are Dealing with the Disease
Digital Conversations - August 09, 2022 22:16 - 15 minutes ★★★★★ - 11 ratingsMore than 37 million Americans have diabetes today and an additional 96 million adults have pre-diabetes. Access to insulin treatment for many is vital. But in the past 10 years, the cost of insulin has increased by more than 1000% which is driving one in every four people with diabetes to ratio...
The Time has Arrived to Deliver 6 Billion Digital Health Assistants and Level the Playing Field for All
Digital Conversations - July 20, 2022 16:11 - 21 minutes ★★★★★ - 11 ratingsHealthcare has become an expensive, clunky mess for everyone. The path forward has to be digital, but with labor shortages showing no signs of slowing down, the time has come to double down on innovation. The good news is that technology has matured to a place where it may finally be able to mak...
The Art and Science of Delivering Conversational Patient Engagement
Digital Conversations - July 07, 2022 17:20 - 22 minutes ★★★★★ - 11 ratingsThe technology behind Conversational AI is maturing rapidly across all sectors as consumers increasingly relying on language to interact with their devices. The labor shortage that plagues most industries has set the stage for technology that powers digital conversations, and the sector that may...
In This World, Nothing Can Be Said to Be Certain Except Death, Taxes, and a Sound Digital Healthcare Compliance Strategy
Digital Conversations - May 31, 2022 17:18 - 19 minutes ★★★★★ - 11 ratingsBillions of people are now fully dependent on various forms of technology as part of their daily lives. Healthcare is no exception. As paper forms give way to digital health records and electronic communications, the risks of losing control of private patient information has risen dramatically. ...
The Conversational AI Platform Requirements for Delivering Exceptional, Personalized Patient Experiences
Digital Conversations - April 25, 2022 20:46 - 17 minutes ★★★★★ - 11 ratingsConversational AI is rapidly maturing and becoming a viable technology option for healthcare organizations that need to digitize and scale patient engagement. Language-based user interfaces are ideal for reducing engagement friction and navigating high complexity. But technology experiences that...
One Nurse’s Perspective on the Patient Experience, a Shrinking Workforce, and Technology
Digital Conversations - March 16, 2022 22:04 - 21 minutes ★★★★★ - 11 ratingsThe nursing profession is one the most cherished professions there is. Those who take the plunge are true heroes that must work long, hard shifts to help patients of all types get through very difficult situations. When the COVID pandemic hit, nurses had to take things up to another level in ord...
For Patients, Administrative Hassles Can Be Worse than Getting Sick, and That’s Got to Change
Digital Conversations - February 11, 2022 19:09 - 16 minutes ★★★★★ - 11 ratingsA recent study looked into patient perceptions about the administrative side of healthcare and found that tasks such as setting appointments, completing paperwork, and getting prior authorizations have gotten so hard, many patients have chosen to defer care to avoid the hassle. Investments to gi...
In an Era of Tight Labor Capacity and High Demand, Digital Workers are the Path Forward
Digital Conversations - January 21, 2022 23:12 - 16 minutes ★★★★★ - 11 ratingsThe most lasting impact to the COVID-19 pandemic is likely to be the healthcare labor shortage that shows no signs abating. Hundreds of thousands of workers have left the field, and it’s not just doctors and nurses. Nearly one third of healthcare spending is in the administrative domain and that...
Genentech’s Rapid Innovation Strategy to Deliver Exceptional Clinical Trial Experiences
Digital Conversations - January 12, 2022 17:30 - 23 minutes ★★★★★ - 11 ratingsGenentech US Medical Affairs is involved in hundreds of concurrent clinical trials that involve a spectrum of participants and investigators. The world of clinical trials and therapy development has been evolving and now COVID-19 is forcing the industry to innovate in different ways as it deals ...
A Post-COVID Prescription for Healthcare Systems: One That’s Predicated on Massive Digital Engagement Scale that Builds Patient Trust and Delivers Outcomes
Digital Conversations - November 11, 2021 23:04 - 25 minutes ★★★★★ - 11 ratingsWell before the COVID-19 pandemic put a new level of pressure on healthcare, the industry was struggling to deliver patient experiences that were on par with retail, banking, or travel. With more consumer companies evolving into healthcare services providers, the pressure to engage patients at s...
Next Generation Patient Experiences for Prescription Medications
Digital Conversations - November 04, 2021 21:13 - 13 minutes ★★★★★ - 11 ratingsThe cost of prescription medicine continues to surge for patients. As insurance coverage evolves, the out of pocket burden now exceeds $80B each year. While government and business policy leaders continue to search for a solution, there are opportunities to use innovation to bridge gaps, provide...
Pharmaceutical Companies Can Lead the Healthcare Industry into the Age of Digital Consumer Engagement. Friction is the Enemy and the Opportunity.
Digital Conversations - October 19, 2021 20:08 - 19 minutes ★★★★★ - 11 ratingsDespite countless billions of dollars spent, and decades of effort, healthcare still lags behind other industries when it comes to successfully using digital technologies to interact with its customers — the patients. The ongoing challenges created by the COVID-19 pandemic have resulted in rapid...
Physician Perspectives: COVID-19 Has Pushed Clinical Teams to the Breaking Point, Can Innovation Help?
Digital Conversations - September 03, 2021 16:13 - 22 minutes ★★★★★ - 11 ratingsThe healthcare system always operated in a way that depended on providers to do the right thing, to step up and make sure nobody gets left behind. With the COVID-19 pandemic raging through a second year, the strains being placed on doctors, nurses, and other caregivers has been intense. In many ...
The Digital Workforce: The Next Phase in the Virtual Healthcare Innovation Race
Digital Conversations - August 17, 2021 16:59 - 21 minutes ★★★★★ - 11 ratingsHealthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, process efficiency benefits have been elusive because staff or patients are still required to do additional work to make the technology perform. Now...
The Role of Integration and Logic in Scaling Delightful Digital Patient Experiences
Digital Conversations - July 26, 2021 16:19 - 14 minutes ★★★★★ - 11 ratingsHealthcare systems of record have matured and serve as the digital home for all patient data. As the strategic focus shifts beyond the four walls, success at engaging patients through smart, digital interactions will be contingent on the ability to leverage that data in an EMR or CRM system so t...
How Genentech is Innovating to Improve Diversity and Inclusion in Clinical Trials
Digital Conversations - June 14, 2021 17:12 - 26 minutes ★★★★★ - 11 ratingsThe race to develop a COVID-19 vaccine shined a light on an issue that has challenged the pharmaceutical industry for years. Underrepresented minority communities are often disproportionately impacted by diseases, yet those groups are usually underrepresented in the clinical trials that are desi...
Robotic Process Automation: What Happens When Back Office and Wide-Scale Patient Engagement Automation Converge?
Digital Conversations - May 19, 2021 20:53 - 15 minutes ★★★★★ - 11 ratingsRobotic Process Automation (RPA) is a rapidly-maturing technology space that is focused on the high-volume, repetitive, low-end tasks that have traditionally been handled by human teams. High levels of complexity and data make healthcare an ideal target for RPA and we are seeing advances across...
80% of Patients Surveyed Like the Idea of Virtual Waiting Rooms. The Healthcare Consumer Experience Starts Here.
Digital Conversations - April 27, 2021 17:55 - 13 minutes ★★★★★ - 11 ratingsAccording to a recent survey of more than 2400 adults, 74% rated the doctor’s office waiting room experience as fair or poor, while 80% indicated they would rather check in to their appointments virtually, on their mobile device. Waiting rooms have been on the innovation priority list for a lon...
A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health
Digital Conversations - March 13, 2021 00:09 - 24 minutes ★★★★★ - 11 ratingsCOVID-19 is a once-in-a-generation career moment for healthcare professionals. Despite the incredible challenges that continue to reshape the industry, the pandemic has created new opportunities to address aspects of the patient experience that needed to change anyway. Jeff Johnson, who leads...
Best of Both Worlds: When Patients and Internal Teams Successfully Adopt New Technology and Why it Matters in Healthcare
Digital Conversations - March 03, 2021 00:17 - 14 minutes ★★★★★ - 11 ratingsThere’s no shortage of great technology. For an industry as big as Healthcare, there are literally thousands of different, viable solutions on the market. But driving adoption is always a challenge, especially when the solution is used by internal teams and by patients. Huge investments have be...
A Conversation with Andrew Freed, Master Inventor at IBM and Author of “Creating Virtual Assistants”
Digital Conversations - February 10, 2021 22:00 - 19 minutes ★★★★★ - 11 ratingsAfter spending the past several years designing and building conversational digital assistants at IBM, Andrew Freed decided to share his learnings and experiences with the broader community. In his new book, Creating Virtual Assistants, Andrew explains the concepts involved in building effective...
“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process
Digital Conversations - January 11, 2021 23:21 - 15 minutes ★★★★★ - 11 ratingsAs we recorded this episode, the healthcare industry is in the midst of a struggle to administer the hundreds of millions of vaccinations necessary to contain the COVID-19 virus. One of the problems is the continued reliance on outdated administrative and communication approaches — paper, phone ...
A Conversation with Niko Skievaski: Extending Systems of Record to Deliver Smart, Personalized Patient Experiences
Digital Conversations - December 15, 2020 21:49 - 23 minutes ★★★★★ - 11 ratingsHealthcare providers have invested billions of dollars digitizing patient data in large systems of record. Electronic Health Record (EHR) systems have become the digital home of patient information. The opportunity to tap into that data and leverage it with other, surrounding cloud technology so...
A Conversation with Ron Lacy: How Digital Assistants Improve Patient Engagement in the Specialty Pharmaceutical Services Industry
Digital Conversations - December 01, 2020 21:39 - 23 minutes ★★★★★ - 11 ratingsThere are countless specialty products that get prescribed each day. In the specialty pharmaceutical space, patients often require additional support to access treatment, determine coverage of benefits, understand how to administer therapies, manage potential side effects, and much more. Case ma...
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