Latest Customer retention Podcast Episodes
10 - Offering Internal Helpdesk using NoTime Freelance Experts
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 23:00 - 2 minutesYour internal customers are equally important for the business and NoTime freelance experts can learn the specialist skills for IT support, internal sales support, HR and finance helpdesk services. As more employees are working remotely, your internal helpdesk functions should be able to operate...
Offering Internal Helpdesk using NoTime Freelance Experts
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 23:00 - 2 minutesYour internal customers are equally important for the business and NoTime freelance experts can learn the specialist skills for IT support, internal sales support, HR and finance helpdesk services. As more employees are working remotely, your internal helpdesk functions should be able to operate...
Communicating Betting and Gaming Customers Any Time of the Day
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 23:00 - 2 minutesBetting and Gaming customers are thrill-seekers; they are looking for instant gratification from the platforms. By helping them over the phone quickly has great value for the gaming business. In this episode, I talk about how NoTime freelance customer experts can help Betting and Gaming companie...
9 - Communicating Betting and Gaming Customers Any Time of the Day
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 23:00 - 2 minutesBetting and Gaming customers are thrill-seekers; they are looking for instant gratification from the platforms. By helping them over the phone quickly has great value for the gaming business. In this episode, I talk about how NoTime freelance customer experts can help Betting and Gaming companie...
Handling Fintech Customers in NoTime Platform
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 22:00 - 3 minutesIn this episode, I go through the challenges in Fintech companies about customer engagement building trust, customer onboarding and handling international customers in NoTime platform. I also went through how Fintech companies can scale up and down easily with the changing customer demand and ho...
8 - Handling Fintech Customers in NoTime Platform
Talking Customer | Practical Ideas for Customer Success - May 28, 2021 22:00 - 3 minutesIn this episode, I go through the challenges in Fintech companies about customer engagement building trust, customer onboarding and handling international customers in NoTime platform. I also went through how Fintech companies can scale up and down easily with the changing customer demand and ho...
Why and How to run 24/7 Customer Service?
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 2 minutesIn this episode, we will talk about why your company, regardless of its size should offer a 24/7 help line to your customers and prospects so they can talk to an expert who can help them about your product. I will also give step by step action plan about how to offer such service without making ...
3 - Why and How to run 24/7 Customer Service?
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 2 minutesIn this episode, we will talk about why your company, regardless of its size should offer a 24/7 help line to your customers and prospects so they can talk to an expert who can help them about your product. I will also give step by step action plan about how to offer such service without making ...
4 - Best Call to Action for Your Website
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 3 minutesIn this episode, we will talk about the best action your website visitors can take and how it affects your growth and customer retention. I will introduce a new call to action that will change the way you do your business with your customers. There will be practical steps to how to implement thi...
5 - How to Catch a Whale and Grow Your Company
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 2 minutesIn this episode, we will talk about big opportunities for the small businesses and startups. Once they land, their business will give a big boost to your company. We will talk about how to be prepared for them, what big companies are looking for and how you can show that your company is differen...
6 - Increase Startup and Small Business Success Rate
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 4 minutesIn this episode, we will talk about the 90% failure rate of startups and small businesses in the United States and possibly in the rest of the world. Is this the nature of running a venture and we should accept it or can it actually be improved? I think there are actions we can take to make the ...
7 - Setting up a Call Center in 2021
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 5 minutesIn this episode, I will talk about how to set up a call center in 2021 after all the lessons learned from the pandemic and ahead of the June 2021 deadline to end robocalls and cold calling. No matter how big or small your business is, you can start a call center in 2021 with no upfront investmen...
Best Call to Action for Your Website
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 3 minutesIn this episode, we will talk about the best action your website visitors can take and how it affects your growth and customer retention. I will introduce a new call to action that will change the way you do your business with your customers. There will be practical steps to how to implement thi...
How to Catch a Whale and Grow Your Company
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 2 minutesIn this episode, we will talk about big opportunities for the small businesses and startups. Once they land, their business will give a big boost to your company. We will talk about how to be prepared for them, what big companies are looking for and how you can show that your company is differen...
Increase Startup and Small Business Success Rate
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 4 minutesIn this episode, we will talk about the 90% failure rate of startups and small businesses in the United States and possibly in the rest of the world. Is this the nature of running a venture and we should accept it or can it actually be improved? I think there are actions we can take to make the ...
Setting up a Call Center in 2021
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 10:00 - 5 minutesIn this episode, I will talk about how to set up a call center in 2021 after all the lessons learned from the pandemic and ahead of the June 2021 deadline to end robocalls and cold calling. No matter how big or small your business is, you can start a call center in 2021 with no upfront investmen...
Talking Customer Channel Intro
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 09:00 - 2 minutesIn this episode, I would like to introduce the podcast series, who is this podcast for, what type of information you should expect and how we can do things better. I will share my 20-year experience in customer engagement practices, how trends came and went and why customer communication is stil...
End of Robocalls in 2021. What is Next for Marketers?
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 09:00 - 3 minutesIn this episode, we will talk about the effects of the end of Cold Calling in the United States and Canada, starting from June 2021. We will share practical solutions for Inbound Selling, better communication with the inbound leads and increasing conversion rate from the website visitors. Market...
1 - Talking Customer Channel Intro
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 09:00 - 2 minutesIn this episode, I would like to introduce the podcast series, who is this podcast for, what type of information you should expect and how we can do things better. I will share my 20-year experience in customer engagement practices, how trends came and went and why customer communication is stil...
2 - End of Robocalls in 2021. What is Next for Marketers?
Talking Customer | Practical Ideas for Customer Success - May 20, 2021 09:00 - 3 minutesIn this episode, we will talk about the effects of the end of Cold Calling in the United States and Canada, starting from June 2021. We will share practical solutions for Inbound Selling, better communication with the inbound leads and increasing conversion rate from the website visitors. Market...
Special Announcement And Getting Started With UX
Successful Users - October 15, 2014 02:54 - 54 minutes ★★★★★ - 11 ratingsSamuel and Robert discuss an important announcement and detail how best to start with UX.
Dos or Don'ts For Explainer Videos with Lee LeFever
Successful Users - October 01, 2014 00:59 - 51 minutes ★★★★★ - 11 ratingsJoin us as we discuss all the things you can do to make your product's users more successful and happy.
UX and Security by Listener Request
Successful Users - September 25, 2014 11:52 - 51 minutes ★★★★★ - 11 ratingsSamuel and Robert discuss a variety of topics about UX and Security. Cartoon dogs & the unique speech patterns thereof This episode is a dance that Robert leads A tale of Two-Factor (Auth) Robert has a dandruff problem Samuel makes you money MailChimp seems to live their values Super smoo...
9 Dos or Don'ts For Knowledge Centers
Successful Users - September 17, 2014 01:32 - 54 minutes ★★★★★ - 11 ratingsSamuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent. Notes Samuel regrets to inform you we are back. Jeff Vincent, Head of Customer Success at Wistia, joins us. 5 Star Review! Thanks! Jeff defines Knowledge Centering Tips arrive. Robert nails it. Battleship...
10 Dos or Don'ts for A/B Testing and UX
Successful Users - September 10, 2014 02:32 - 55 minutes ★★★★★ - 11 ratingsSamuel and Robert share tips about how best to use A/B tests for UX. Play-by-Play Samuel cares about Robert, but Robert is all business Other people care about us too! Crushing SERP Dopplegangers vs Living in their shadow Do we endeavor to make podcast history? (Spoiler: We don't) Announci...
9 Dos or Don'ts For Successful Live Chat
Successful Users - September 03, 2014 03:38 - 34 minutes ★★★★★ - 11 ratings##Samuel and Robert trot out their best ideas to make the most of live chat on your site.
8 Dos or Don'ts For Lifecycle Emails
Successful Users - August 27, 2014 03:04 - 58 minutes ★★★★★ - 11 ratingsSamuel and Robert put lifecycle emails on the hot seat. Ever want to combine advanced UX chatter with advanced football analysis? This is your episode.
Our Favorite Design Books...Mostly
Successful Users - August 20, 2014 02:36 - 55 minutes ★★★★★ - 11 ratingsSamuel and Robert chat about the design and the not-so design books that influenced them the most. We know we've missed getting an episode out on time the last couple weeks and we apologize. We went to great lengths to avoid it, but above all we want to offer you guys a quality listen.
Our 10 Favorite Cognitive Biases
Successful Users - July 29, 2014 06:00 - 1 hour ★★★★★ - 11 ratingsSamuel and Robert reveal their ten favorite cognitive biases and how they can be leveraged with product design. Notes The Drunken User Casino Games and Cognitive Biases Semmelweis's story is tremendously sadder than we thought. Read at your peril.
10 Dos or Don'ts For Successfully Planning A New Feature
Successful Users - July 23, 2014 02:30 - 46 minutes ★★★★★ - 11 ratingsSamuel and Robert share their best tips for planning a new feature. Notes Thanks, Mr. Mavis. Vinny Testaverde played some football or something. Backcasting is key to planning. Extra Credits on the create contribution of a player to a video game. Fake Doors and quantitative approaches to f...
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