New Call center Podcasts

Talking Customer | Practical Ideas for Customer Success

20 episodes - Latest episode: almost 3 years ago
In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will s...

Entrepreneurship Business growth hacking inbound selling inbound marketing customer experience customer retention

Voice of the Customer

5 episodes - Latest episode: over 3 years ago - ★★★★★ - 1 rating
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.

Management Business News Business News call center contact center voice of the customer customer experience quality monitoring

TeleCastPH

46 episodes - Latest episode: 12 months ago
A podcast hosted by Jeff Thompson, Client Solutions Manager for TeleworkPH. We'll feature interesting guests, business leaders, and discuss a wide range of business topics designed to give you a li...

Management Business Entrepreneurship outsourcing offshoring customer support call center positive thinking

Advice from a Call Center Geek!

248 episodes - Latest episode: 2 days ago - ★★★★★ - 66 ratings
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top...

Marketing Business Technology call center contact center call center operations customer service speech analytics

CallTalk™ Radio

169 episodes - Latest episode: 17 days ago - ★★★★★ - 7 ratings
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have...

Business call center contact center call center agent certification