Preference-Based Scheduling with Ashley Snow

Working Smarter: Presented by Calabrio

English - August 08, 2022 10:39 - 29 minutes - 40.6 MB - ★★★★★ - 2 ratings
Business Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Juanita Coley - That WFM Girl discusses WFM and her career

Next Episode: Addressing the Challenges of Modern Contact Centers with Cisco and Calabrio

Ashley is a major reason that Alliant Energy has paved the way in the US using preference-based scheduling with Calabrio WFM. Listen to hear about their implementation process, agent feedback and challenges they have overcome to ultimately decrease attrition and maintain agent wellbeing!