Going above and beyond to make your customers feel valued and cared for is so important.

Katelyn Porter, Master Networks Director of Operations, plays a huge role in overseeing the customer service experience at Master Networks. She joins Chas and Elizabeth on this episode of Word of Mouth to talk about how ensuring a customer has a positive experience can be the deciding factor in them referring your business to others.

There is always room for improvement in this department so check out this episode to see how you can step up your game!