Why Your NPS Might Be Higher in the U.S.
TheySaid: Real Strategies for Customer Success
English - March 17, 2021 21:51 - 5 minutes - 7.1 MB - ★★★★★ - 7 ratingsManagement Business customer success customer experience b2b saas account management go-to-market sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: De-Risking Account Transitions
Elodie O’Rourke (Head of Customer Success EMEA at Financial Times) explains that culture can affect people’s perception of Customer Success—why having the word “success” in a job title is inherently American and how receiving an NPS score of ‘6’ from a European customer is the same as a ‘10’ from an American client.