A 360° Growth and Maintenance Plan For Your Low-Tier Customers

TheySaid: Real Strategies for Customer Success

English - March 17, 2021 21:58 - 6 minutes - 8.66 MB - ★★★★★ - 7 ratings
Management Business customer success customer experience b2b saas account management go-to-market sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Why Your NPS Might Be Higher in the U.S.

Next Episode: Coach CSMs on How to Communicate “Fires” Internally

Swati Chopra (Head of Customer Success-US & Canada at McAfee) dives into why and how Customer Success teams can give their low-tier customers a thorough growth and maintenance plan. She suggests the plan includes training vouchers, architecture reviews, and priority support.