Why Your NPS Might Be Higher in the U.S.
TheySaid: Real Strategies for Customer Success
English - March 17, 2021 21:51 - 5 minutes - 4.66 MB - ★★★★★ - 7 ratingsManagement Business customer success customer experience b2b saas account management go-to-market sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Elodie O’Rourke (Head of Customer Success EMEA at Financial Times) explains that culture can affect people’s perception of Customer Success—why having the word “success” in a job title is inherently American and how receiving an NPS score of ‘6’ from a European customer is the same as a ‘10’ from an American client.
Elodie O’Rourke (Head of Customer Success EMEA at Financial Times) explains that culture can affect people’s perception of Customer Success—why having the word “success” in a job title is inherently American and how receiving an NPS score of ‘6’ from a European customer is the same as a ‘10’ from an American client.
Resources:
Follow Elodie on LinkedIn
Watch her talk about how digital technology transformed the FT
Follow the Financial Times on Twitter