De-Risking Account Transitions

TheySaid: Real Strategies for Customer Success

English - March 11, 2021 15:02 - 4 minutes - 6.9 MB - ★★★★★ - 7 ratings
Management Business customer success customer experience b2b saas account management go-to-market sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

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Customer account transitions are inevitable. In episode 2 of 2 with Megan Bowen (CCO at Refine Labs), Megan shares how Customer Success leaders can coach their CSMs to have seamless handoffs with other CSMs.