Remote “Quality” Auditing-Considerations

•  Guidelines, standards, and resources to address Remote Auditing

•The purpose of auditing includes verifying the conformance of an organization’s processes and management system to defined requirements. It depends on the type of audit and the objective, the stated criteria, which can vary. The standard/s which an audit may be conducted could be an organization’s own internal procedures or work instructions, a management systems standard such as ISO 9001, AS9100, or International Automotive Task Force (IATF) 16949; ISO 22000, “Food Safety Management Systems (FSMS) customer-specified requirements; or government regulations such as FAA/Nadcap, NRC, etc...

• Remote auditing has been a hot topic the last year, given the circumstances surrounding the COVID-19 pandemic over the last year. However, remote auditing has been around for over a decade. Its popularity now is being spurred by advances in technology and globalization. There has been a considerable increase in multi-site companies with operations scattered across the globe and more companies engaging in international supply chains that require auditing.

• Regardless, proper planning is key for contingency and understanding the kind of risks to achieve audit objectives based upon the scope/criteria, and the most suitable and available technology, as well as the auditor and auditee's complete understanding of the (ICT) Information and Communications Technology, platform/s to be used.

• Companies, Registrars, and Accreditation Organizations are now and must continue to reinvent and adapt to the “new normal” regarding “Remote Auditing” and figure out ways to achieve a balance in assuring Quality Management System conformance versus not auditing at all and maintaining the rigor and respect of a QMS and/or Accreditation program as we move forward.

• ISO 19011-Annex A.1-option and A.16 for remote and virtual auditing and the ISO/IEC 17021 has recognized remote auditing since 2011. Considerations of the International Accreditation Forum (IAF) Mandatory Documents -MD4 and MD5-2019, Guidance ID3 are available, and links are included.

• There are still limitations when considering issues like initial audits and/or critical processes and highly classified facilities and proprietary processes or problematic non-conforming systems previously audited.

• Remote Auditing Practices and Resources 

*Remote Auditing: A Quick and Easy Guide for Management System Auditors Paperback –20

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