Usability Testing for Voice - Dylan Zwick, Pulse Labs - Voice Tech Podcast ep.027

Dylan Zwick is the Chief Product Officer at Pulse Labs, a Seattle-based startup that offers a remote testing and analytics platform for voice app developers. The Pulse Labs team are leaders in the field of voice application testing, and are official partners with both Google and Amazon, helping them to define and improve the state of the art in voice application design. 

We cover the different types of testing, including unit testing, functional testing, certification testing and usability testing. Then Dylan explains how remote usability testing works, how to build your panel of testers, how and when to conduct usability tests, and how to interpret the results. You will also discover to become a Pulse Labs remote usability tester yourself, giving you early access to the latest voice apps and earning you some money too. 

Dylan shares the design lessons learned from testing hundreds of voice apps for both Google and Amazon, including the importance of always moving forwards in the flow, why variation of word and sentence structure can maintain attention, and how to add variety without increasing complexity. The number of insights per minute in this conversation is off the charts - you'll learn so much from Dylan you'll definitely want to keep a pen and paper handy! 

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Links from the show: 

Full show notes: https://voicetechpodcast.comPulse Labs: https://www.pulselabs.ai  Dylan's email: [email protected]  Blog - talk with Paul Cutsinger: http://bit.ly/2E2D6D2Blog - Voice Opportunities Beyond the Smart Speaker: http://bit.ly/2E3mjQ5Cathy Pearl: Designing Voice User Interfaces: https://amzn.to/2E5dfubManning books: https://www.manning.com 40% off all books code: podvoicetech19 

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