#315 - Feedback and Communication with Dr. Ben Sorensen

Today host John Laurito talks with the Founder and President of Sorensen Consulting, Inc., Dr. Ben Sorensen, about feedback and its importance in communication. They talk about the right and wrong ways of giving feedback and what a leader should take into consideration so they can give the most effective feedback possible.

Dr. Ben Sorensen provides leadership training, sales training, and executive coaching to corporate and non-profit organizations around the world and across a wide spectrum of industries. Ben trains thousands of senior executives every year. During the past 20 years, Ben has become best known for his rich mix of corporate experience, non-profit work, and teaching ability. Ben focuses on teaching practical, proven skills while customizing all material to each client's specific needs.

Ben is the Founder, and President of Sorensen Consulting, Inc. Ben co-authored Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals (Kaplan Publishing, 2007), which focuses on how to communicate effectively and deliver exceptional customer service. Prior to his 20 years in leadership training and executive coaching, Ben excelled in pharmaceutical sales and financial services. He worked for PricewaterhouseCoopers and Pfizer, where he was one of the top-producing health care representatives.

Ben proudly serves in the U.S. Navy Reserve as a Lieutenant Commander specializing in intelligence. He has earned multiple awards, including the Global War on Terrorism Service Medal and the Navy and Marine Corps Achievement Medal. Ben served at the Pentagon for 5 years and currently serves at the United States Southern Command. Ben is also a Fort Lauderdale City Commissioner.

Connect with Dr. Ben at:
Website: https://www.bensorensenconsulting.com/
LinkedIn: https://www.linkedin.com/in/dr-ben-sorensen-bb930390/
Twitter: https://twitter.com/BenSorensen
Email: [email protected]


Show notes:
[2:22] The concept of feedback
[9:41] The right or wrong way of giving feedback
[13:41] On giving sandwiched feedback
[16:30] Recipe for success for giving feedback
[18:45] Factoring in social styles when giving feedback
[20:46] Giving feedback to a superior
[22:50] What are the keys to having the right mental outlook to influence and control?
[25:28] How to adjust your self-talk?
[28:44] The importance of humility
[30:49] Learn more about Ben
[31:39] Outro

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