Episode 12: Service Design & Consequences
Thought Feeder
English - May 28, 2020 00:57 - 35 seconds - 59 BytesMarketing Business Education Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 11: Finding Your Voice on Social Media
Next Episode: Episode 13: The Hard Work of Social Media Management
Ron Bronson joins Joel Goodman and Jon-Stephen Stansel to talk about how ongoing research leads to more compassionate and human design decisions in higher education content, websites, student services, and interactions. Ron also discusses what he calls Consequence Design and how it maps the hostility baked into human-centered and service design processes.