Kevin Budelmann - Founder and President, People Design

The Tom and Bob Show

English - July 06, 2021 09:00 - 26 minutes - 21.1 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Fiona Moss - Head of CX Global Analytics Team, Ipsos

Next Episode: Allastair Meffen, VP Customer Experience - Definitive Healthcare

Tom and Bob's guest on the show is Kevin Budelmann, co-founder and President of Peopledesign, a nationally recognized strategic design services firm. Kevin discusses his latest article 'CX Systems - 25 Lenses for Experience Design", a fascinating viewpoint on how to approach the customer experience design process.