The Tom and Bob Show artwork

Allastair Meffen, VP Customer Experience - Definitive Healthcare

The Tom and Bob Show

English - July 13, 2021 09:00 - 22 minutes - 17.1 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Kevin Budelmann - Founder and President, People Design
Next Episode: Chantel Botha, CEO, BrandLove Customer Experience

Allastair Meffen joins Tom & Bob on the show to discuss the customer experience management function at Definitive Healthcare, including the organization's CX goals, strategies, challenges, and the steps being undertaken to overcome them.