Justin Neale - VP, Customer Experience - NAVBLUE

The Tom and Bob Show

English - April 06, 2021 16:55 - 28 minutes - 21.9 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

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Justin Neale joins Tom & Bob on the show to discuss the CX function at NAVBLUE, the challenges facing the airline industry due to COVID, and some of the long-term changes to the customer experience in the airline industry due to COVID.