The Tom and Bob Show artwork

Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence

The Tom and Bob Show

English - October 19, 2020 11:40 - 21 minutes - 16.1 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
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Dennis Ephlin, Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence, joins Tom and Bob for an interesting discussion about the evolvement of brand management and customer experience management in the automotive industry.