The Tom and Bob Show artwork

Dave Fish - Founder and CEO - CuriosityCX

The Tom and Bob Show

English - May 09, 2020 22:00 - 35 minutes - 28.6 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
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Dave Fish, Ph.D., founder and CEO of CuriosityCX stops by to reflect on his career in CX and discuss a series of events and the customer experience management lessons learned upon the death of his father. The discussion helps to illustrate the situational factors that organizations need to be aware of and respond to when designing customer experiences, as well as the importance of empathy in the design process.