Dana Macek, CX Strategy and Transformation Manager, Ford Motor Company

The Tom and Bob Show

English - May 11, 2021 15:27 - 31 minutes - 23.4 MB
Management Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

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Dana joins Tom and Bob to discuss the importance of employee engagement to the success of the customer experience, as well as how it's measured and used at Ford Motor Company to help drive customer experience strategy and organizational transformation.