Careers in CX: Tobin Williams - Executive Director, Customer Experience and Digital Operations - Consumer's Energy
The Tom and Bob Show
English - July 25, 2020 19:47 - 27 minutes - 24.5 MBManagement Business Education How To customer experience customer loyalty customer service employee engagement Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Careers in CX: Nadira Kharmai - CX Product Owner Lead - Priority Health
Tobin Williams, Executive Director, Customer Experience and Digital Operations with Consumers Energy joing Tom and Bob on the show to discuss the CX management function at Consumers Energy, his role with the organizations, and the makeup of the CX team.