Not all heroes wear capes. Sometimes, they work in Operations. Without folks keeping the trains on track, the customer experience would crumble. In her time at Stryx, Elizabeth Ng Clock has seen this firsthand. In this conversation, we unpack timeless frameworks that anyone can integrate into their work.

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Build the plane as you goBe intentional with spendOne-way and two-way doorsStart documenting processes yesterdayAnyone can do a job wellWho makes a good Operations Manager?

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