CS Radio #20: Customer Success Models
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English - May 02, 2015 16:52 - 20 minutes - 18.9 MB - ★★★★ - 23 ratingsTechnology Business businesstransformation customersuccess digitaldisruption recurringrevenue saas subscriptioneconomy technology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: CS Radio #19: Customer Success Playbooks
Next Episode: CS Radio #21: Live Chat as a Customer Success Channel
Tomasz Tunguz from Redpoint Ventures joins us to discuss what models are working for structuring Customer Success organizations, for achieving negative net churn, and even for interpreting the Customer Success hints buried inside financial filings.