CS Radio #19: Customer Success Playbooks

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English - April 23, 2015 18:06 - 19 minutes - 17.7 MB - ★★★★ - 23 ratings
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Previous Episode: CS Radio #18: Customer Success Enters the Boardroom

Next Episode: CS Radio #20: Customer Success Models

Jay Nathan, VP of Customer Success at PeopleMatter, discussed how he uses repeatable playbooks to scale his company's customer service efforts, plus how to strike the right balance between standardizing processes and allowing creativity from his team.