CS Radio #18: Customer Success Enters the Boardroom

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English - April 20, 2015 20:24 - 28 minutes - 26.4 MB - ★★★★ - 23 ratings
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Previous Episode: CS Radio #17: Hooked. How to Build Usage Habits In Enterprise SaaS Customers

Next Episode: CS Radio #19: Customer Success Playbooks

David Skok from Matrix Partners and creator of highly acclaimed forentrepreuners.com joins us to talk about the evolution of Customer Success as a strategy in SaaS, how its now taking over board meetings, and why Hubspot has the right idea.