CS Radio #21: Live Chat as a Customer Success Channel

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English - May 05, 2015 13:42 - 24 minutes - 22 MB - ★★★★ - 23 ratings
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Previous Episode: CS Radio #20: Customer Success Models

Next Episode: CS Radio #22: The Inside Scoop on Frontleaf Joining Forces With Zuora

Ben Congleton, Co-Founder and CEO of Olark, explains why live chat is a critical communications channel for customer success, how to build a customer-centric culture in a remote team, and what the upcoming "phone vs chat" showdown is all about.