Learning from incidents

Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents. It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo. They get it, we get it, and now you can get it too.

Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.

It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.

They get it, we get it, and now you can get it too.

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Featuring:

Chris Evans – Twitter, GitHub, LinkedInStephen Whitworth – Twitter, GitHub, LinkedInGerhard Lazu – Mastodon, Twitter, GitHub, Website

Show Notes:

Linear - The issue tracking tool you’ll enjoy using
Loom - Record quick videos of your screen and cam
incident.io - Product Roadmap
CircleCI - Continuous Integration and Delivery
Heroku - Cloud Application Platfrom
Incidents are for everyone - Stephen’s favourite blog post
Learning from incidents - Formula 1 - Chris’ favourite blog post
Why more incidents is no bad thing - Gerhard’s favourite blog post

Something missing or broken? PRs welcome!