Training Techs from Within with Joe Cunningham

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

English - December 02, 2022 06:00 - 27 minutes - 31.2 MB - ★★★★★ - 132 ratings
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Previous Episode: Using Customer Reactivation to Close Unsold Estimates with Noah Carter & Justin Riley of UpFrog

Next Episode: Digital Marketing Do’s & Don’ts for HVAC and Plumbing Pros with Ryan Redding

In this conversation, Tersh welcomes Joe to talk about how to train technicians to be successful in their jobs and how to create a successful training program that will help contractors learn everything they need to be successful in their service businesses. Joe helps technicians get past the "eight-to-four mentality" and help them develop life skills so they can grow their career. Tune in to learn valuable business advice for service business owners and reach a seven-figure revenue mark!

[00:01 - 05:29] Opening Segment

Introducing Joe to the show Joe Cunningham is a world-renowned expert in the air conditioning industry and has been working with service business owners, managers, and technicians for over 30 years

[05:30 - 13:16] Training Techs from Within

The 10-day fast track program Joe offers is nonstop and designed to help technicians learn customer communication skills and run perfect service calls. The typical day at the technician training center is 60 to 65% hands-on, with the remainder spent in lectures The most important aspect of the training is giving technicians a personal learning experience that allows them to enhance their career There is no set tool list requirement for technicians, but they are given a basic set of tools when they arrive

[13:17 - 24:13] Hands-On Training for HVAC Technicians

The benefits of a hands-on training program for technicians The school offers a tuition discount for veterans and offers scholarships for those who qualify Joe shares his advice on how to pick the right candidate for a service business He recommends that potential employees have technical aptitude and be able to communicate with customers He also advises against taking on too many clients at once Businesses should keep classes small to ensure that everyone in attendance can learn from the instructor

[24:14 - 27:04] Closing Segment

See the links below to connect with Joe Final words

Quotes:

“If you’ve got somebody that doesn’t give a damn whether you show up at 8 or 10…he’s probably not gonna make it for you.” - Joe Cunningham

Connect with Joe through LinkedIn, or visit www.TechnicalArtsCenter.com. You can also call 318-286-7742.

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