True Service Emerges From a Culture of Intra-Service | feat. Neal Woodson | Ep. 85

"Be kind, for everyone is fighting a battle you know nothing about."

-Ian McLaren


This is a very important discussion for both individual service professionals looking to bring more mindfulness and inspiration to their work and for leaders that want to elevate their team's culture and effectiveness. The organizational space needs more people like Neal Woodson (but human beings with missions like his are rare indeed). He's a coach and consummate service fire-lighter. He's the author of The Uncomplicated Coach and is a powerful resource for service-based companies that want to take their service game to the next level. We talk about service from the micro all the way to the macro levels, but ultimately kept returning to the same principles: good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other.

This was such a valuable and timely discussion that it inspired me to make up a term: intra-service! What does it mean? Listen and find out!

Also discussed:

The profound difference between knowledge and knowledge delivered with care."Bartenders are the best psychologists" is true...in very unexpected ways.How to make the most "menial" job a true craft.Coaching isn't teaching, but guiding someone to their own brilliance. How organizations can weave coaching principles into their daily operations by asking three powerful questions to their staff.Why service lacks mindfulness and inspiration - and how to re-ignite it when it's lost.

Recommended Pairings:

Podcast Episodes:
Bringing Humanity Back to Large-Scale Service (pt. 1)
Bringing Humanity Back to Large-Scale Service (pt. 2)

Neal's Situation:

Neal's Website
Get Neal's book The Uncomplicated Coach
Neal on Twitter
Neal on LinkedIn

Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free