Employees are the Customers of Change

Science of CX

English - August 05, 2020 09:00 - 26 minutes - 24.3 MB - ★★★★★ - 95 ratings
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Previous Episode: Contact Center in Crisis: The New Pivot on the Conferences Pre-COVID

Next Episode: The Intersection of Sales, Marketing and CX

In this episode, Steve Pappas discusses with Steve Salisbury, how to look to your employees to foster positive change around CX, how to enagege the resistors and create Active Leadership Models in your business.