Contact Center in Crisis: The New Pivot on the Conferences Pre-COVID

Science of CX

English - August 02, 2020 22:33 - 24 minutes - 33 MB - ★★★★★ - 95 ratings
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Previous Episode: Customer Journey Orchestration with Mark Smith of Kitewheel

Next Episode: Employees are the Customers of Change

In this Special Edition Episode, Steve talks with Valerie McSorley, a 25 year veteran event organizer in the Contact Center and CX Space. They discuss the need for a wholesale pivot from the pre-COVID conferences to something unique online that gives folks a sharing, networking and learning platform to help move forward.