Science of CX
238 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 95 ratingsCX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.
Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.
Listen to Steve's insights. Learn to grow and accelerate your business.
Learn more: www.scienceofcx.com
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Episodes
Prescribing Success: Healing Healthcare Business with Daniel Tribby
May 22, 2024 11:00 - 40 minutes - 55 MBDaniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of private healthcare. With a deep understanding of the challenges healthcare providers face, Daniel authored a comprehensive guide aimed at helping providers shift their thinking and enhance their business acumen. His journey into business development was self-taught through workshops, coaching, and an avid habit of reading 2 to 3 books a month. As the founder of a thriving practice in O...
Amy Brown: Amplifying Healthcare Experiences with AI
May 09, 2024 11:00 - 29 minutes - 40.6 MBAmy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by analyzing and activating patients' voices at scale. With a career spanning decades in the healthcare industry, Amy has been a tireless advocate for underserved populations and a leader in expanding healthcare coverage to thousands of Indiana residents. Amy's journey in healthcare began with managing a contact center, where she witnessed firsthand the untapped potential...
Unleashing High Performance and Maximizing Growth with Margie Oleson
April 17, 2024 11:00 - 47 minutes - 65.1 MBMargie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth. With a background in psychology and organizational development, Margie brings a unique blend of expertise in human behavior and business strategy. Throughout her career, Margie has worked with numerous organizations across various industries, guiding them to optimize their teams' potential and create a culture of excellence....
Crafting Experiences Beyond Technology with Chris Wood
April 11, 2024 04:00 - 44 minutes - 60.5 MBChris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions. With a career spanning over two decades, Chris has been at the forefront of helping organizations, from Fortune 100 companies to non-profits, navigate the evolving landscape of customer engagement. As the author of "Customer Transformation" and "Customer Transformation for Nonprofits," Chris has articulate...
Promotional Power Play: Crafting Brand Ambassadors with Swire Ho
March 27, 2024 11:00 - 43 minutes - 59.5 MBSwire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement. With a deep understanding of trade show dynamics and social media integration, Swire specializes in helping companies leverage promotional items to maximize their marketing impact. As the founder of Garuda Promo & Branding Solutions, Swire has built a reputation for delivering customized promotional solutions tail...
Solo Success: Mastering Content Creation with Tina Lopez
February 28, 2024 12:00 - 32 minutes - 45.3 MBTina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses. With a background in coaching and a passion for helping others achieve their entrepreneurial dreams, Tina has become a trusted voice in the digital marketing space. Throughout her career, Tina has honed her expertise in collaboration strategies and email marketing, developing a simple yet highly effective sales system that has enabled her to sca...
Sara Caldwell: Customer Insights - The Roadmap to Resonant Solutions
February 23, 2024 12:00 - 32 minutes - 44.4 MBSara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of experience in customer service, gleaned from her tenure at Asana, Reforge, and Neverwhere. With a passion for nurturing young talent, Sara volunteers at universities and Breakthrough Consortium, empowering underrepresented students on their journey to college. An advocate for female representation, Sara often speaks at events about women in tech and customer service, highlig...
Unlocking Customer Truth: The Roadmap to Revenue with Kristin Zhivago
February 14, 2024 12:23 - 38 minutes - 52.4 MBKristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric marketing strategies and revenue growth. Kristin is best known for her expertise in understanding and mapping the customer's buying process, helping businesses align their sales and service strategies with the evolving needs and expectations of their customers. She is the author of the acclaimed book "Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy," whi...
Navigating Knowledge Transfer with Greg DeVore
February 07, 2024 12:00 - 31 minutes - 43.7 MBGreg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth of experience and insights to the table. With a background deeply rooted in understanding the intricacies of contact centers and customer support, Greg has played a pivotal role in developing the "Find and Follow" methodology. This innovative approach focuses on...
CX Catalyst: Turning Agreement into Action with Megan Burns
January 31, 2024 12:00 - 45 minutes - 62.6 MBMegan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection of technology, human behavior, and business strategy. Her expertise lies in helping organizations navigate the complexities of customer-centric transformations. During her tenure at Forrester, Megan led a dynamic team and served as an influential CX analyst. Her w...
Friction to Fiction: Crafting a Seamless Employee Experience with Christophe Martel
January 24, 2024 12:00 - 43 minutes - 59.7 MBChristophe Martel is a recognized thought leader and expert in the field of employee and customer experience. With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his career to helping organizations enhance their operations and create environments that foster employee satisfaction and engagement. As the co-founder of Fount, a platform designed to uncover and address work friction, Christophe leverages his deep knowledge and experti...
Hakan Yurdakul: How AI Is Revolutionizing Consumer Conversations
January 17, 2024 12:00 - 35 minutes - 49.4 MBHakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing at Unilever. His roots in brand management, marketing, and business strategy have grown from bustling Istanbul to the global stage in the UK since 2015. In his pursuit to redefine market research, Hakan embarked on a new chapter by founding Bolt Insight. This innovative company, under Hakan's leadership, introduced Boltjet AI, a groundbreaking qualitative research platform. With a...
Unveiling the Power of Structured Listening for CX Mastery with Chris Wallace
January 12, 2024 05:00 - 37 minutes - 50.9 MBChris Wallace is a seasoned expert in driving organizational change and enhancing customer experience through effective communication strategies. As the Founder of The InnerView Group and Infront Insights, Chris leverages his extensive experience to help companies reshape their customer interactions and elevate frontline performance. With a focus on structured listening, Chris emphasizes the importance of understanding and responding to the needs of frontline employees. Through his p...
Dr. Jonathan Baktari: Mastering the Art of Customer Connection
January 03, 2024 12:00 - 31 minutes - 43.2 MBDr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and leadership. With over 20 years of experience, he has made a significant impact as a triple board-certified physician specializing in internal medicine, pulmonary, and critical care medicine. As the CEO of Enational Testing, US Drug Test Centers, and E7 Health, Dr. Baktari has demonstrated his entrepreneurial prowess, leading national companies that redefine accessibility to laboratory ...
Transforming Customer Support with Declan Ivory's AI Playbook
December 15, 2023 12:00 - 42 minutes - 58.2 MBDeclan Ivory is a seasoned leader in the realm of customer support and experience, bringing over 30 years of expertise to the table. As the Vice President of Customer Support at Intercom, he stands at the forefront of leveraging innovative technologies to redefine how businesses interact with their customers. Throughout his illustrious career, Declan has been a trailblazer in steering customer service into the digital age. His commitment to understanding and meeting customer needs ha...
Voice Revolution: Unleashing the Power of Conversational AI with PolyAI's Nikola Mrkšić
December 13, 2023 12:00 - 36 minutes - 50.5 MBNikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI. As the co-founder and CEO of PolyAI, Nikola is at the forefront of revolutionizing customer experience through cutting-edge voice assistant technology. With a passion for leveraging artificial intelligence to enhance communication, Nikola leads PolyAI in developing efficient and high-quality voice assistant solutions for enterprises. His dedication to providing impactful solutions has positioned ...
Leadership Unveiled: Inspiring Teams & Managing Energy with Enrico Biscaro
December 07, 2023 05:00 - 28 minutes - 38.9 MBEnrico Biscaro, a distinguished executive with a rich background in global business management, is a beacon for leadership and team development. With a career spanning 15 years, Enrico has left an indelible mark on businesses across four continents, showcasing his relentless dedication to fostering the growth and success of his teams. Enrico's leadership philosophy centers around the core principle of serving others, a value instilled in him at a young age. Inspired by his experience...
Chip Kahn Unveils the Symphony of Seamless Customer Journeys
November 29, 2023 12:00 - 32 minutes - 44.7 MBChip Kahn is a seasoned expert in the realm of customer experience technology, bringing a wealth of knowledge and experience to the forefront. As the representative of Ovation, a company specializing in customer journey orchestration platforms, Chip has played a pivotal role in revolutionizing the way organizations approach and enhance their customer experiences. With a background rooted in the financial and fintech industries, Chip's journey extends to diverse sectors such as busine...
CX Alchemy: Transforming Data into Customer Gold with Valentin Radu
November 08, 2023 12:00 - 34 minutes - 47.2 MBValentin Radu is a seasoned entrepreneur, customer experience (CX) expert, and the founder of CVO Academy and OmniConvert. With a background in e-commerce, Valentin has leveraged his extensive experience to help thousands of companies improve their business and embrace customer-centric strategies. As the founder of CVO Academy, an online platform, Valentin has brought together practitioners, authors, academic professors, and e-commerce experts to share valuable insights on enhancing c...
Process Harmony: Jazz Up Your CX Symphony with Micah Peterson
November 01, 2023 11:00 - 46 minutes - 64.3 MBMicah Peterson is a seasoned expert in the realm of knowledge management, with a passion for optimizing customer experiences through effective process documentation. As the representative of ProcedureFlow, a company specializing in knowledge management solutions, Micah brings a wealth of knowledge and experience to the table. With a focus on making information more consumable and actionable, Micah advocates for the use of flowcharts to streamline procedures. His expertise lies in break...
Mary Kathryn Johnson: Unveiling the Power of Conversational AI
October 25, 2023 11:00 - 39 minutes - 53.8 MBMary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career spanning from 2017, she has witnessed and actively contributed to the evolution of technology in customer interactions. As a trailblazer in the field, Mary emphasizes the critical link between technology and human connection. In her extensive experience, Mary has explored the intricacies of building conversational AI systems that not only showcase technological capabilities but als...
Robin Landa: Unlocking Creative Brilliance
October 17, 2023 11:00 - 31 minutes - 42.7 MBRobin Landa is a distinguished professor in the Michael Graves College at Kean University, recognized for her outstanding contributions to design, writing, and research. Over the course of her career, she has earned numerous awards from prestigious institutions such as the National Society of Arts and Letters and the National League of Penn Women. Robin received the 2015 Human Rights Educator Award and the 2013 Kean Teacher of the Year Award. The Carnegie Foundation has acknowledged h...
Unveiling Customer Success Secrets with Tyler Pigott
October 10, 2023 08:00 - 32 minutes - 44.6 MBTyler Pigott, a seasoned expert in marketing strategy and brand development, is the Founder and CEO of Lone Fir Creative. With a passion for helping businesses excel in the digital landscape, Tyler has built his career on understanding the intricacies of customer experience, from the initial stages of brand awareness to post-purchase satisfaction. Tyler has a keen understanding of the interconnected nature of sales, marketing, and customer success, and emphasizes the pivotal role of c...
Tacey Atkinson: Mastering Sales in the Digital Age
September 27, 2023 11:00 - 34 minutes - 48.1 MBTacey Atkinson is a seasoned expert in the world of customer experience and customer-centric services, bringing over 35 years of management experience in customer service industries to the table. She is the CEO of Customers First, a company dedicated to curating customer-centric cultures to boost sales and reduce employee attrition. Tacey's mission revolves around instilling the values of relationship building and customer experience in businesses across various industries worldwide...
Craig Andrews: The Power of Irresistible First-Time Offers
August 28, 2023 04:00 - 28 minutes - 38.9 MBCraig Andrews is the founder and principal ally of allies4me, a marketing agency that specializes in creating effective customer engagement strategies. After realizing that a traditional academic path was not his route to success, Craig embarked on a journey that led him to join the Marine Corps. Following his military service, Craig delved into the world of marketing and engineering. He pursued a bachelor's and master's degree in electrical engineering, leading him to design cell p...
Dan Zavortny: The Science of Health and Business Fusion
August 16, 2023 11:00 - 30 minutes - 42.6 MBDan Zavortny is a visionary entrepreneur and the co-founder of NutriSense, a groundbreaking health and wellness company that is revolutionizing the way we approach preventive care and nutrition. With a passion for bridging the gap between technology and healthcare, Dan has emerged as a leading figure in the industry, pioneering new pathways to better health through innovative solutions. Dan's journey began in the dynamic world of healthcare strategy consulting, where he honed his ski...
Irina Poddubnai: The Power of Reviews and Post-Purchase Engagement
August 09, 2023 04:00 - 33 minutes - 46.1 MBIrina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce. With a passion for optimizing customer experiences, she has dedicated her career to helping businesses thrive in the competitive world of online retail. As the founder of TrackMage, a leading customer experience platform, Irina has played a pivotal role in revolutionizing how businesses approach the crucial post-sales phase. With a background in customer success, Irina understands the signif...
Curt Tueffert: Building Genuine Connections
August 02, 2023 11:00 - 37 minutes - 51.2 MBCurt Tueffert is an accomplished sales and marketing expert with a wealth of experience spanning over 30 years. With a deep understanding of the intricacies of the sales process, Curt has made a significant impact in the field by helping businesses and sales teams achieve remarkable success. As a professional speaker, consultant, and coach, Curt has honed his skills in building and maintaining strong client relationships. He believes in the power of trust, value, and rapport in driving...
Caleb Johnson's Entrepreneurial Journey and Strategies for Success
July 26, 2023 11:00 - 30 minutes - 41.3 MBMeet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company. Motivated by his mother's struggles and determined to secure a better future, Caleb ventured into the business world. He initially explored multi-level marketing but later discovered the true potential in real estate, leading him to invest in residential properties for three years before transitioning to larger multifamily apartments. With a total of six successful years in the i...
Beau Button: The Science of Retaining Customers
June 30, 2023 04:00 - 35 minutes - 49.1 MBBeau Button has been actively involved with software development since he was 11 years old. He got his start learning about computers around age 9, digging into the hardware side of things first, and eventually picked up software development at age 11. Having spent the majority of his career as a serial entrepreneur working in the government space Beau has now transitioned into the mobile gaming space through his company Atlas Reality, Inc. In this episode Beau discusses their unique ...
Doug Brown: The Cost of Losing Employees
June 14, 2023 11:00 - 42 minutes - 58.8 MBDoug Brown has had a varied career and has worked in different positions for various companies. In the year 2000, he started a small business to help his kids gain experience in the business world. This small venture grew, and he ran an organization for over a decade that was primarily focused on employee engagement surveys. During this time, he gained a wealth of knowledge about the concerns and challenges employees face in their work careers. He found that there are three comm...
Elaina Zuker: The Power of Positive Influence in Business
June 07, 2023 11:00 - 34 minutes - 48 MBElaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars to hundreds of employees and managers at major corporations such as AT&T, IBM, American Express and MCI International, and is a frequent keynote speaker at conferences and industry events. She is the author of six books on leadership, management and communication. Her best-selling book, “The Seven Secrets of Influence” (McGraw-Hill), the recent Main Selection for the Business Week Bo...
Mike Kaeding: The Importance of Employee Experience in Building a Company Culture
June 02, 2023 11:00 - 29 minutes - 40.9 MBMike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at transforming the way apartments are built and managed by incorporating technologies and efficiencies that have revolutionized other industries, and lead to high-quality, cost-effective projects. Mike’s parents started their family business. But just a few years after joining the business, his dad unexpectedly passed away. All of a sudden, Mike had what felt like the weight of the worl...
Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation
May 24, 2023 11:00 - 40 minutes - 55.5 MBPaula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. Her focus is on customer retention and how to quantify the financial risk associated with poor customer experience. Paula’s work involves linking customer experiences with the behaviors that make organizations money, such as buying more and recommending the business to friends and family. She has developed tools and techniques to identify the specific experiences that degrade loyalty the most an...
Nicky Billou: Switching From "Expert" to "Thought Leader"
May 10, 2023 11:00 - 38 minutes - 53 MBNicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts. He acknowledges that entrepreneurs are society's greatest heroes because they have big hearts and big visions to make a difference for fellow men and women. In my interview with him, Nicky shares insights on the concept of "passionate sharing" and the importance of having a purpose beyond money in business. He shares stories of successful people and highlights their common ...
Mike Wittenstein: The Power of Future Stories in Executing Change Management
May 03, 2023 11:00 - 41 minutes - 57.5 MBMike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru in 1999 while eVisionary at IBM. He earned the 31st CCXP designation and has helped hundreds of companies advance their CX initiatives and increase their ability to deliver value for clients. A serial innovator, Mike has figured out methods and techniques to embed the power of CX st...
Victoria Pelletier: Human-Centered Leadership and Building Strong Cultures
April 26, 2023 11:00 - 30 minutes - 42.6 MBVictoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate world. In her interview on The Science of CX Podcast, she shares her insights on the changing landscape of workforces and the impact of AI. Victoria is recognized across North America as a dynamic, captivating keynote speaker, published author, and dynamic executive. Her story of overcoming unspeakable odds to live a life of no excuses is both moving and incredibly inspiring. S...
Rick Elmore: Solid Customer Retention and Acquisition Systems
April 19, 2023 11:00 - 30 minutes - 42.2 MBRick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick developed a proprietary technology that puts real pen and ink to paper to scale handwritten communication, helping businesses of all industries scale this unique marketing platform to stand out from their competition and build meaningful relationships with clients, customers, and employees. Founded in 2018 and based in Tempe, Arizona, Simply Noted has grown into a thriving compan...
David Fradin: Successfully Launching a New Product
April 12, 2023 11:00 - 29 minutes - 41 MBDavid Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP. He was classically trained as an HP Product Manager and was then recruited by Apple to bring the first hard disk drive on a PC to market. As a result of his leadership & management skills, Apple promoted David first to Apple Group Product Manager & later Business Unit Manager at the same organizational leve...
Brian Gregory: Generating the Right Emotions in Your Clients
April 07, 2023 12:00 - 33 minutes - 45.7 MBBrian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind the admanity®protocol. He is also a former 20-year publisher of large, citywide magazines in the Phoenix market as well as an expert in direct selling. Admanity is the first company to create an online test and predictive emotional algorithm to determine the best emotional advertising strategy for any business, in any niche. The simple Admanity test isolates one of 15 emotional arch...
Tyler Horsley: Constructing a Successful Marketing Campaign
March 29, 2023 11:00 - 39 minutes - 53.7 MBTyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing for 13 years. He spent his first career before building Nuclear Networking working in service and federal intelligence at DHS, IRS, and a federal military contracting firm. Tyler founded Nuclear Networking in 2010. He studies the landscape and positioned Nuclear Networking as a niche performance and deliverable-based marketing firm focused solely on growing his client’s businesses. ...
Vinnie Potestivo: Rise Of The Television And Podcasting Landscape
March 15, 2023 11:00 - 27 minutes - 37.9 MBVinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands and founder-led businesses to new heights through strategic content distribution, brand visibility, and media reach. As an advocate for independent creators, he hosts "I Have A Podcast®" and serves as the editor-in-chief of ihaveapodcast.com, a premier destination for indie podcasters looking to advance their careers. He also shares valuable creator economy business strategi...
Dan Sahar: Knowledge Management For Enhanced Work Perfomance
March 08, 2023 12:00 - 33 minutes - 45.6 MBDan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple startups and large corporations over his 20-year career. Prior to Guidde, Dan served as the VP of Product and first business hire at Upstream Security, a venture-backed and leading automotive cloud cybersecurity solution provider. Before Upstream, Dan was Co-founder and VP of Marketing for Qwilt, a venture-backed startup, from inception to becoming the market leader in Edge Cont...
Rob Broadhead: Service Delivery By Understanding Your Customer's Needs
March 01, 2023 12:00 - 38 minutes - 53.5 MBRob is a seasoned software developer and technology professional. His background includes over 30 years of design, development, and solution creation. In the past, Rob's roles have included staff developer, director of development, and architect administrator. He received his MBA (with a concentration in e-Business) at the University of Phoenix and also holds a BS in Computer Science from the Rose-Hulman Institute of Technology. Rob has written and published a semi-biographical bo...
John Livesay: Connecting With Your Audience Through Storytelling
February 15, 2023 12:01 - 26 minutes - 37 MBJohn Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Your Own Life" has over 1,000,000 views and was featured on Larry King’s Show. He prides himself in having the innate ability to motivate companies’ sales teams to turn mundane case studies into compelling case stories so they win more new business. From John’s award-winning career at Conde Nast, he shares with us today the lessons he learned. John is the Best-selling author o...
Amanda Ono: Maximising Your Employees’ Performance Abilities
February 08, 2023 12:00 - 36 minutes - 50 MBAmanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she’s implemented successful talent and leadership initiatives in six countries across four continents. You can currently find her at Resolver, a Kroll business and worldwide leader in defining risk intelligence, making her mark as both VP of Customer Experience ...
Soon Yu: Leveraging Friction as a Tool For Customer Retention
February 01, 2023 12:00 - 33 minutes - 46.6 MBSoon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur Magazine, and New York Times. Soon Yu’s latest book, Friction, asks businesses to consider adding more friction for their customers and employees in order to create greater engagement, meaning, belonging, rapport, assurance, competence, and exclusivity. He is a hi...
Jen Du Plessis: Systems and Schemes To Help Scale Your Business
January 25, 2023 12:00 - 39 minutes - 54.2 MBJen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and private mentorship, Jen dramatically improves her leadership skills to build powerful teams that enable multiplied results in record time, while designing a balanced and exciting personal life. Jen is the author of numerous Amazon #1 best-selling books, the host of t...
Bill Price: Simple Strategies for Massive Customer Success
January 18, 2023 12:00 - 40 minutes - 55.2 MBBill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He has more than 35 years of experience advising and directing major operations in more than 160 leading companies. Bill is also the co-author of The Best Service is No Service and Your Customer Rules! A book that sheds light on how frictionless organizations cut c...
Shane Mahoney: You Can’t Put a Price on Memorable Experiences
January 04, 2023 12:00 - 45 minutes - 62.9 MBShane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He felt that people were complacent about their vacations, and often opted for cruising and all-inclusive vacations because they offered little hassle, and almost no planning. Who has the time to plan an amazing vacation in a foreign land after all? That's when Lugos Tr...