Customer Listening and Research Intelligence with Martha Brooke

Science of CX

English - July 01, 2020 09:00 - 30 minutes - 21.2 MB - ★★★★★ - 95 ratings
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Previous Episode: Creating a Seamless CX Across All Channels with Bill Albert

Next Episode: Automation Meets Customer Service with Jim Sinur

Steve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional, for a deep dive into customer listening and research intelligence.