Automation Meets Customer Service with Jim Sinur

Science of CX

English - July 03, 2020 09:00 - 32 minutes - 22.4 MB - ★★★★★ - 95 ratings
Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Customer Listening and Research Intelligence with Martha Brooke

Next Episode: Finding the Voice of the Customer with Colin Crowley

This week Steve talks with Jim Sinur, independent thought-leader and CEO of Flueresque, about how automation and new technologies can play a role in improving customer service.